Ipod problems

4

41Drew

Member
Hello fellow users!

I just got my first Apple product--Ipod Classic 160 GB. I downloaded Itunes without a hitch. Upon connecting my Ipod, I discovered my computer recognized it but not Itunes. Long, very, very long, story short, I worked with their service techs over the phone, unistalled and installed all relevant programs/files and still nothing. I went to the Apple store and they ran diagnostics on the Ipod and it checked out ok. Got it home and it still was not recognized by Itunes and only this time my PC did not even recognize it. Going through the process with another Apple tech I discovered my device manager was empty---nothing. My machine has been running flawlesly and so I had not even noticed that. The only major program I got within the last couple months was when Earthlink switched to Norton Anti-virus and internet protection, other than that, I'm stumped. If anyone out there can give me some sage advice on how to solve this problem, I'd be most grateful. Thanks a bunch!
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb
Hello, don't you have to set up a sync partnership for that ? Open up Control Panel and check in Sync. See if that will enable all to work .
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
Thank you, Yard Dog for your reply.

Getting the Ipod to sync was something already tried---no luck--no recognition at all. I'm still at a loss trying to figure this one out.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb
Have you tried "run as administrator" for the iTunes .exe?
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Thank you Wither3--tried your suggestion but no cigar. I'm still searching for a solution. I appreciate your reply though very much.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb
Re: this Norton you mentioned , not sure here, wanting to make sure . Is Norton the only antivirus program in use or do you have others, and if so, you need to just use one. If you have any other programs that are running an active anti virus , then stop them from running in real time and use just one. If you have others , let me know and i will instruct you on how to remove all but the one you want to use . You can have an anti malware and an anti spyware program running, as they are not the same as an anti virus . Post me what you have going on here on this issue please.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
If the problem started since you installed norton, Try going into, Norton, Setting's, untick norton tamper protection, norton some times will not you make changs if that tamper protection setting is running, good luck.
 

My Computer

System One

Hello 41Drew and welcome to the forums :party:

Would you mind taking a screenshot of what you see in device manager for us please?

Are you using an administrator account?

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Yard Dog---thanks again for brainstorming this issue for me.

Norton is the only anti-virus I'm running. Earthlink had others in the past, Kaspersky, etc., before going to Norton, but now Norton is exclusively my protection, and this includes their whole suite: anti-malware, spyware and the like. Even all the Windows programs, firewall, defender, anti-virus, etc., are shut down. All previous Earthlink protection programs have been completely removed as well. Norton, I must say, is quite powerful because nothing gets by it and I update everyday. Could it be I have some corrupted files in Vista that are causing this problem? Honestly, my machine other than this is operating flawlessly.

Still searching.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb
Check out patch41's and tom982's postings and post back results please.
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
Hi

I have this issue regularly with iTunes not finding the iPod and this is how I solve it. It works for me so I hope it works for you. First please make sure that iTunes is not set to open automaticly when the iPod is connected. This is under preferences.

1. Close iTunes and disconnect the iPod
2. Go to Start and type services.msc
3. Find the services called Apple Mobile Device and iPod Service
4. Click Restart this service for both of them (left hand panel)
5. Attach the iPod and see if it appears under Computer
6. If it does, open iTunes.
7. Hope for the best!

Post the results back please.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 15 L502x
    CPU
    Intel Core i7 2630QM @ 2.00GHz
    Memory
    6GB DDR3
    Graphics Card(s)
    Intel Integrated Graphics 3000, nVidia GT525M
    Screen Resolution
    1366x768
    Hard Drives
    750GB Seagate HDD @ 7200RPM
    Mouse
    Microsoft Wireless Mobile Mouse 4000
    Internet Speed
    2.5 mb/s down, 0.36 up
Thank you patch41

Tried unticking tamper protection but still no luck. Itunes still does not recgonize the ipod and neither does my computer. When I open my computer it acknowledges something plugged into my F drive but only in an empty generic way. It prompts me to format the device. And of course, I don't want that. Anything else I should try?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb
Thanks Tom982 for your reply!

Device Manager is literally empty--nothing seen and nothing comes up as hidden or otherwise. And this is my home desktop so just running the original user setup which I have from day one.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb
Thank you much Techno Venus, however no luck. After following your suggestion, my computer still does not recognize my ipod. I too was hoping for the best but my quest continues. Thank you for your input.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb
Any chance you have a bad cable ?
 

My Computer

System One

  • Manufacturer/Model
    Emachine ET 1161-05
    CPU
    AMD Athlon 64 LE-1640
    Motherboard
    eMachines MCP61PM-GM (Socket AM2 )
    Memory
    2.00 GB Dual-Channel DDR2 @ 387MHz (6-6-6-18)
    Graphics Card(s)
    Acer E181H (1280x768@60Hz) 128MB GeForce 6150SE nForce 430 (
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Name Acer E181H on NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1280x768 pixels
    Hard Drives
    ST316081 5AS SCSI Disk Device
    PSU
    MCP61PM-GM 9000 NVIDIA Chipset Model MCP61 Chipset Revisio
    Case
    Tower
    Cooling
    Fan Speed 1247 RPM
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    http://www.speedtest.net/result/1538974261.png
It may sound stupidly obvious but have you tried another USB port? If you are connecting it through a hub, connect it directly to the pc. Also, try another cable if you have one.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 15 L502x
    CPU
    Intel Core i7 2630QM @ 2.00GHz
    Memory
    6GB DDR3
    Graphics Card(s)
    Intel Integrated Graphics 3000, nVidia GT525M
    Screen Resolution
    1366x768
    Hard Drives
    750GB Seagate HDD @ 7200RPM
    Mouse
    Microsoft Wireless Mobile Mouse 4000
    Internet Speed
    2.5 mb/s down, 0.36 up
Yard Dog--my instinct was to check that early but the darned thing checked out, lol! I am getting some sound and logical advice and I appreciate it very much. I guess this one is proving to be a tough nut to crack.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb
Techno Venus-- not at all. Your suggestion is a good one however I've tried 3 different USB ports---all on my Dell desktop. Plus other devices work perfectly in those same ports. I appreciate your efforts.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS XPS720
    CPU
    Intel Core Extreme Q6800 @ 2.93 Ghz
    Memory
    4Gb

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
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