Side By Side Configuration - Logs inside

culaslucas

New Member
Hello,

I've been working on a computer that is having this error with Microsoft Word 2010, Excel 2010 and Quicken (there may be others as well).

Thus far I have tried the following to no avail: System Restore to before the problem occured, SFC, sxstrace, .net reinstalls, Visual C++ reinstalls. I attempted to run the System Update Readiness tool but it just hung halfway 5 times and I left it open for over an hour each time (no error messages produced from this). I have also tried reinstalling quicken and office without successfully fixing the problem.

I have attached the applicable logs.

I would highly prefer not to reset to factory settings or reinstall because this client has a lot of propriatery business software that will be difficult to procure new install licenses for.

Thank you in advance for your assistance.
 

Attachments

  • sfcdetails2.txt
    47.2 KB · Views: 25
  • sxstrace.txt
    9.5 KB · Views: 24

My Computer

From what I can find, the problem occurs because the flavor of the C++ redistributable required by the affected application is not installed. For instance, some software requires 2003 and some requires 2005. The best way to find out is to reinstall the software since the installation program will normally install the C++ redistributable that is required.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
If I'm reading your post correctly, you are suggesting I reinstall the affected program(s) (ie. Word, Excel & Quicken?) I have already attempted this and it did not resolve the problem.
 

My Computer

Which versions of the c++ redistributables do you have installed?
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
wither, thank you for your help so far.

FYI - I just attempted to reinstall all c++ redistributables, restarted and still no dice.

Looking forward to further assistance.
 

My Computer

What I have is shown in the screenshot.
 

Attachments

  • c++redistrib.JPG
    c++redistrib.JPG
    46.8 KB · Views: 14

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps

My Computer

System One

  • Manufacturer/Model
    HP Pavilion m9515y
    CPU
    Phenom X4 9850
    Memory
    8 GB
    Graphics Card(s)
    Some Radeon Cheapie with 512 MB Ram
    Monitor(s) Displays
    CRT
    Screen Resolution
    1280x1024
    Hard Drives
    750 GB SATA 3G
    2 SIIG Superspeed docks w/WD Caviar Black Sata II or III
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