VISTA Sleep Issue

J

jmah

New Member
We are facing sleep/wake up issues on many machines in Bangladesh and Vietnam . All we could do is to press power button for force shutdown.
We performed basic troubleshooting and uninstalling Anti virus from these machines has resolved the case.
Re-installed Anti virus Endpoint protection on few machines worked fine for few days, but the issue reoccurred.
As per Radia Anti virus application got installed successfully on the affected machines.

We have got 2 entries from event viewers.

1 ) the last sleep transaction was un successful.........
2 ) the system has resumed from sleep....

Also we have encaged vendor for further investigation, they said all good related with anti virus.

Please help ...
 

My Computer

System One

Ok, I'm just throwing this out there as a suggestion, but I had this issue after I updated the video drivers on my computer. It would show me a black screen when I tried to "wake up" the machine. I simply went into the control panel for my video card software and restored the defaults and somehow it was OK after that.

Are all the computers the same model?
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 5810TZ-4657
    CPU
    Genuine Intel CPU U2700 @ 1.30GHZ
    Motherboard
    ACPI x86-Based
    Memory
    3.0 GB RAM
    Graphics Card(s)
    Mobile Intel 4 Series Express
    Sound Card
    Realtek/Intel High Definition Audio HDMI
    Monitor(s) Displays
    Intel(R) 4 Series Express
    Screen Resolution
    1366X768
    Hard Drives
    WDC WD3200BEVT-22ZCt0 - 300 GB HDD
    Toshiba 593500-B 3.0 750 GB HDD
    Cooling
    Thermal Laminar Cooling Wall Jets
    Mouse
    Synaptics PS/2 Port TouchPad
    Internet Speed
    54/100 MBPS
If all of the machines behave this way with no exceptions, then there must be some issue with this anti-virus, either the program itself or it's contaminated with a virus specifically targeting this product.

I suggest trying out something different on one machine: Install the Windows MSE (Security Essentials), which is free for a Vista machine. See how it works out.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics Card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb
    Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
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