Solved Windows not genuine?

J

Jeceris

Member
After several years of using my current laptop without any problems, I have suddenly got a message in the bottom right of my screen saying "Windows Vista (TM) BUILD 6002 This copy of Windows is not genuine". It has never appeared before and everything comes up normally.
My not be relevant but it is coincident with my Norton licence expiring which I have now renewed.
Is the message genuine?
How do I ensure I am legal and how do I get rid of the message?
 

My Computer

System One

  • Manufacturer/Model
    Advent 9515
    CPU
    AMD Turion 2.0 Ghz
    Memory
    2GB
    Hard Drives
    160GB
Welcome
Go to the computer icon on your desktop (if not there go to search by the start button, type computer and bring it to desktop). Right click on computer and then properties. Do you see the genuine emblem, bottom, right?
If the emblem is not present, type activate windows, in search by the start button. If you are validated, it will indicate that activation was successful.
If both methods give you bad news, try to activate online. If not successful, you will be given a number to call.
http://www.vistax64.com/tutorials/84488-activate-vista-phone.html
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Jeceris said:
After several years of using my current laptop without any problems, I have suddenly got a message in the bottom right of my screen saying "Windows Vista (TM) BUILD 6002 This copy of Windows is not genuine". It has never appeared before and everything comes up normally.
My not be relevant but it is coincident with my Norton licence expiring which I have now renewed.
Is the message genuine?
How do I ensure I am legal and how do I get rid of the message?
Click to expand...

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
If you can't access the desktop....

If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
5) Return to this thread
6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-JXCJQ-DVVT7-DWY2J
Windows Product Key Hash: +7UxFGiewtNsRDrEpS6I9KVqC34=
Windows Product ID: 89578-OEM-7250293-49605
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {C5012E8F-9729-4C8E-B560-1D80E778856B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130104-1437
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Penny\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C5012E8F-9729-4C8E-B560-1D80E778856B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DWY2J</PKey><PID>89578-OEM-7250293-49605</PID><PIDType>8</PIDType><SID>S-1-5-21-3718839933-3544935192-2075471131</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>L56RI1</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD.</Manufacturer><Version>1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071221000000.000000+000</Date></BIOS><HWID>B1303507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3AA538B3B840716</Val><Hash>/lS+Le1Qyg4057HPome7t3+7UPI=</Hash><Pid>81602-907-4658291-68534</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-502-949605-02-2057-6002.0000-0932013
Installation ID: 066106030962738551488215172120009403397482991525004052
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: DWY2J
License Status: Licensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJTIF7gBfk3CiJCmuJEGdKan8vRkVoBarFbpFHiq
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Herring
HPET PTLTD HPETTBL
MCFG PTLTD MCFG
SSDT PTLTD POWERNOW
SLIC DSGLTD DSGVISTA
 

My Computer

System One

  • Manufacturer/Model
    Advent 9515
    CPU
    AMD Turion 2.0 Ghz
    Memory
    2GB
    Hard Drives
    160GB
NoelDP said:
To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
- **in your own thread**, please

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
How to Tell
If you can't access the desktop....

If you do not have access to the Start Button:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button (IGNORE any error messages at this point).
5) Return to this thread
6) In a reply post, paste the Diagnostic Report (by right-click select Paste or by using Ctrl+V)
Click to expand...


I have submitted the report according to your instructions andawait your reply.
Thanks for your help thus far.
 

My Computer

System One

  • Manufacturer/Model
    Advent 9515
    CPU
    AMD Turion 2.0 Ghz
    Memory
    2GB
    Hard Drives
    160GB
There's no sign of any activation or validation problem with the report - are you still seeing the notifications?
The tool has a limited repair capability, so it may have fixed things.

If you are still seeing problems, try validating at www.microsoft.com/genuine/validate using Internet Explorer - if it fails, post back with another MGADiag report.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
After sending you the report and awaiting a reply, I rebooted and got a warning before Windows came up that my Product Code had not been activated. I clicked on Activate and keyed it in again, which immediately activated Windows and loaded everything up correctly. Also the original warning bottom right of screen has disappeared. Somewhere, somehow, something had obliterated my Product Code. I wonder if it's connected with the renewal of my Norton Antivirus licence since both issues occurred at the same time.
Anyway many thanks for your help.
NoelDP said:
There's no sign of any activation or validation problem with the report - are you still seeing the notifications?
The tool has a limited repair capability, so it may have fixed things.

If you are still seeing problems, try validating at www.microsoft.com/genuine/validate using Internet Explorer - if it fails, post back with another MGADiag report.
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    Advent 9515
    CPU
    AMD Turion 2.0 Ghz
    Memory
    2GB
    Hard Drives
    160GB
Have you run the Norton Removal Tool to get rid of the immense amount of dross that Norton leaves behind?
It interferes with most AV's, including newer versions of Norton!

Download the Norton Removal Tool from here https://www-secure.symantec.com/nor...10133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

then post another MGADiag report.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
Here's the result

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-JXCJQ-DVVT7-DWY2J
Windows Product Key Hash: +7UxFGiewtNsRDrEpS6I9KVqC34=
Windows Product ID: 89578-OEM-7250293-49605
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {C5012E8F-9729-4C8E-B560-1D80E778856B}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.130104-1437
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Penny\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C5012E8F-9729-4C8E-B560-1D80E778856B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DWY2J</PKey><PID>89578-OEM-7250293-49605</PID><PIDType>8</PIDType><SID>S-1-5-21-3718839933-3544935192-2075471131</SID><SYSTEM><Manufacturer>DIXONSXP</Manufacturer><Model>L56RI1</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD.</Manufacturer><Version>1.04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071221000000.000000+000</Date></BIOS><HWID>B1303507018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DSGLTD</OEMID><OEMTableID>DSGVISTA</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>3AA538B3B840716</Val><Hash>/lS+Le1Qyg4057HPome7t3+7UPI=</Hash><Pid>81602-907-4658291-68534</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_SLP channel
Activation ID: a4eec485-e375-48b4-8f51-80d13a4086b6
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00144-502-949605-02-2057-6002.0000-0932013
Installation ID: 066106030962738551488215172120009403397482991525004052
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: DWY2J
License Status: Licensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAQABAAAAAwABAAEAJJTIF7gBfk3CiJCmuJEGdKan8vRkVoBarFbpFHiq
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC PTLTD APIC
FACP ATI Herring
HPET PTLTD HPETTBL
MCFG PTLTD MCFG
SSDT PTLTD POWERNOW
SLIC DSGLTD DSGVISTA
 

My Computer

System One

  • Manufacturer/Model
    Advent 9515
    CPU
    AMD Turion 2.0 Ghz
    Memory
    2GB
    Hard Drives
    160GB
Having done this and sent you the results how do I re-install Norton Antivirus?
NoelDP said:
Have you run the Norton Removal Tool to get rid of the immense amount of dross that Norton leaves behind?
It interferes with most AV's, including newer versions of Norton!

Download the Norton Removal Tool from here https://www-secure.symantec.com/nor...10133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

then post another MGADiag report.
Click to expand...
 

My Computer

System One

  • Manufacturer/Model
    Advent 9515
    CPU
    AMD Turion 2.0 Ghz
    Memory
    2GB
    Hard Drives
    160GB
Did you read the Norton link I sent you to??
Norton Removal Tool brings up a web page after it's run and rebooted with instructions, as well.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G
Yes I did, but didn't see any specific instructions about what needed to be done to reinstall, except for this - "After you run the Norton Removal Tool and restart the computer, you will be reinstalling your Norton product from your Norton Account. Make sure that you have access to your Norton Account." However I followed my nose and it was reinstalled, so I'm back where I was, and again thanks for your help.
Did the report I sent reveal anything significant?


QUOTE=NoelDP;1387950]Did you read the Norton link I sent you to??
Norton Removal Tool brings up a web page after it's run and rebooted with instructions, as well.[/QUOTE]
 

My Computer

System One

  • Manufacturer/Model
    Advent 9515
    CPU
    AMD Turion 2.0 Ghz
    Memory
    2GB
    Hard Drives
    160GB
You must log in or register to reply here.
Back
Top