Vista won't boot past mouse cursor, no product key

O

Ottosump

Member
Hi group, I've tried everything to get my system to boot to no avail, it goes as far as the mouse pointer appearing on a black background then stops, the mouse pointer is still active but that's it. So I needed to reinstall the Vista O/S. The problem is that my product sticker is missing two digits and I can't validate the system upon a new installation. I therefore installed Vista onto the drives other partition with the hope of retrieving the product key via a third party program such as the Jelly bean key finder, but this only find the key on the newly installed O/S and not on the original partition which contains the validated version of Vista.
Any help would really be appreciated.
Regards, Otto, Cumbria UK.
 

My Computer

System One

Jelly bean should show the current number, but if it does not. Most computers have a factory restoration partition. This means that on boot if you press certain keys, the computer will reinstall the way it was when you took the computer home.
Its all in your manual, if you dont have your manual, give us your make and model.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Unfortunately when I had the laptop in for repair about 2 years ago, the repair shop replaced the drive and did not copy over the backup partition. jelly bean does show the product key, for the temporary OEM Vista installation which I installed onto the drives other blank partition. But it doesn't show the serial for the first partition which has the fault Vista O/S installed on it.
kind regards otto
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
I've tried everything to get my system to boot ..

You offer no idea as to your machine specs. It helps if you do!

Have you tried clearing the BIOS?
 

My Computer

System One

  • Manufacturer/Model
    Acer 5315 with upgraded CPU and ram.
    CPU
    Intel T7500
    Motherboard
    Intel
    Memory
    2 gig
    Graphics Card(s)
    Integrated
    Sound Card
    onboard
    Screen Resolution
    1280x1024
    Hard Drives
    WD Sata2 500 gb
    Mouse
    Stick mouse
    Internet Speed
    20 meg line/ 15700kbps sync
    Other Info
    Sky
Hi,

As previously mentioned, if you give us the exact make & model of PC you are working on we can help you get the code.

You just need to help us to help you!
 

My Computer

System One

  • Manufacturer/Model
    HP-Pavilion m9280.uk-a
    CPU
    2.30 gigahertz AMD Phenom 9600 Quad-Core
    Motherboard
    ASUSTek Computer INC. NARRA3 3.02
    Memory
    3582 Megabytes Usable Installed Memory (4 Gig)
    Graphics Card(s)
    ASUS NVIDIA Geforce GTS450
    Sound Card
    Realtek High Definition 7.1 Audio (HP drivers)
    Monitor(s) Displays
    HP w2408 24.0" (Dual monitor)
    Screen Resolution
    1920 * 1200, 1920 * 1200
    Hard Drives
    3*500 Gigabytes Usable Hard Drive Capacity
    Plus 2x USB (160Gig each) external HDD
    BluRay & DVD Weiters
    HL-DT-ST BD-RE GGW-H20L SCSI CdRom (Bluray RW) Device
    AlViDrv BDDVDROM SCSI CdRom (Blueray) Device
    TSSTcorp CDDVDW TS-H653N SCSI CdRom
    Internet Speed
    40 Meg
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