ATI 4570 Issue

C

cope

New Member
I've just purchased a dell studio and have a problem with the graphics card - I think.

I'm running Vista Home Premium-64bit, Service Pack 1
Graphics card is 512MB ATI Mobility RADEON HD 4570

Running the operating system is fine, browsing internet and documents etc reveals no problems.

When i insert a dvd into the drive each time without fail i get a BSOD after windows media player opens, sating 'Attempt to reset the display driver and recover from timeout' or something on them lines.

I suppose I'm a beginner, the obvious springs to mind about driver issues or faulty parts etc

Any advice on most likely causes or help would be greatly appreciated, thanks.
 

My Computer

System One

have you updated to the lastest drivers?
 

My Computer

System One

  • Manufacturer/Model
    Acer, Aspire M1201\Custom Build
    CPU
    AMD Athlon X2 5000+ @ 2.6Ghz
    Motherboard
    Acer Micro-ATX Motherboard
    Memory
    2x2gb Patriot Viper DDR2 PC6400 @ 800mhz Dual Channel SLI Edition (4-4-4-12)
    Graphics Card(s)
    ATI HD3870 with 512mb GDDR4
    Sound Card
    Realtek HD 7.1 Onboard Sound
    Monitor(s) Displays
    22" Acer X223 Widescreen
    Screen Resolution
    1680 X 1050
    Hard Drives
    320gb Western Digital SATA II (Ubuntu 9.10)
    500gb Seagate SATA II
    1tb Seagate SATA II (Vista Home Premium)
    PSU
    ULTRA X3 600 Watt Modular
    Case
    NZXT Tempest (The Airflow King) 2x 140mm Fans, 4x 120mm Fans
    Cooling
    1x 135mm In PSU, 1x 70mm On CPU, And 1x 120mm On GPU
    Keyboard
    Microsoft Sidewinder X6
    Mouse
    Microsoft Sidewinder X5
    Internet Speed
    6 Mbs Down 1 Mbs Up
    Other Info
    AVerMedia 1500MCE TV Tuner
    Logitech X540 5.1 Surround Sound
Earlier today I had a go using the official site:

Drivers & Tools | GAME.AMD.COM

when i downloaded option 1 I installed an 'ATX catalyst driver', it says the latest version on the website is 9.8, does this refer to the driver? as after the installation the driver for the graphics adapter still reads 8.553.2.0 on the device manager which leads me to believe im installing a driver for something else.

Video's in my web browser are fine, music in media player is fine, im yet to check a downloaded video in media player or test a dvd in another program instead of media player as the laptops only a day old and ive been abit stuck for time today.
 

My Computer

System One

yes 9.8 is the driver and it sounds like you have a old one, try getting the new one :D
 

My Computer

System One

  • Manufacturer/Model
    Acer, Aspire M1201\Custom Build
    CPU
    AMD Athlon X2 5000+ @ 2.6Ghz
    Motherboard
    Acer Micro-ATX Motherboard
    Memory
    2x2gb Patriot Viper DDR2 PC6400 @ 800mhz Dual Channel SLI Edition (4-4-4-12)
    Graphics Card(s)
    ATI HD3870 with 512mb GDDR4
    Sound Card
    Realtek HD 7.1 Onboard Sound
    Monitor(s) Displays
    22" Acer X223 Widescreen
    Screen Resolution
    1680 X 1050
    Hard Drives
    320gb Western Digital SATA II (Ubuntu 9.10)
    500gb Seagate SATA II
    1tb Seagate SATA II (Vista Home Premium)
    PSU
    ULTRA X3 600 Watt Modular
    Case
    NZXT Tempest (The Airflow King) 2x 140mm Fans, 4x 120mm Fans
    Cooling
    1x 135mm In PSU, 1x 70mm On CPU, And 1x 120mm On GPU
    Keyboard
    Microsoft Sidewinder X6
    Mouse
    Microsoft Sidewinder X5
    Internet Speed
    6 Mbs Down 1 Mbs Up
    Other Info
    AVerMedia 1500MCE TV Tuner
    Logitech X540 5.1 Surround Sound
From the official website i posted a link to earlier the installation doesn't seem to have the display driver although it does state it in the description.

After execting the .exe I get to the stage where i select what I want to be installed:

driverinstall.jpg


This is the same for both packages. I've looked around for the driver on different sites but some seem abit dodgey. Any chance you can clear up what's going on with this download or direct me to a site with the driver available.

Thanks
 
Last edited:

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Acer, Aspire M1201\Custom Build
    CPU
    AMD Athlon X2 5000+ @ 2.6Ghz
    Motherboard
    Acer Micro-ATX Motherboard
    Memory
    2x2gb Patriot Viper DDR2 PC6400 @ 800mhz Dual Channel SLI Edition (4-4-4-12)
    Graphics Card(s)
    ATI HD3870 with 512mb GDDR4
    Sound Card
    Realtek HD 7.1 Onboard Sound
    Monitor(s) Displays
    22" Acer X223 Widescreen
    Screen Resolution
    1680 X 1050
    Hard Drives
    320gb Western Digital SATA II (Ubuntu 9.10)
    500gb Seagate SATA II
    1tb Seagate SATA II (Vista Home Premium)
    PSU
    ULTRA X3 600 Watt Modular
    Case
    NZXT Tempest (The Airflow King) 2x 140mm Fans, 4x 120mm Fans
    Cooling
    1x 135mm In PSU, 1x 70mm On CPU, And 1x 120mm On GPU
    Keyboard
    Microsoft Sidewinder X6
    Mouse
    Microsoft Sidewinder X5
    Internet Speed
    6 Mbs Down 1 Mbs Up
    Other Info
    AVerMedia 1500MCE TV Tuner
    Logitech X540 5.1 Surround Sound
I've found the driver file in my the ATI folder in program files.. When installing the driver it states:

This package requires ATI catalyst install manager to intall. Would you like to launch ATI catalyst Insall manager to install this package.

I've already installed this I'm sure but I selected yes.. The manager installs and then nothing.

In the directory, the file for setup information reads:

[Version]
Signature="$Windows NT$"
Provider=%ATI%
ClassGUID={4D36E968-E325-11CE-BFC1-08002BE10318}
Class=Display
DriverVer=07/14/2009, 8.640.0.0000
;;LayoutFile=layout.inf
CatalogFile=CH_85216.CAT

Im guessing thats the latest driver, as this was downloaded from the link I posted earlier. After running the installer package the device manager still tells me I'm operating with the driver version 8.553.2.0.

Ive also tried removing the old driver before installing the new one, it never worked and I used system restore in order to get back to square one.

If I keep using a trial and error method, could the continous BSOD's cause any further damage as I don't want to test things in order to avoid the system restarting and giving me piles of minidumps.

Also, could the problem be the driver for the disc-drive?

i'm off to university tomorrow this is the last thing I wanted :shock: ! any further suggestions appreciated, thanks.

Edit: Could I also just add that 4570 is part of the 4550 series of drivers, right?
 
Last edited:

My Computer

System One

it should be part of those drivers um.... it could be the disc drive you could try that..... did you download the driver from the website and then burn it to a disc or something? maybe you could reinstall vista? last time i had any driver issue that did the trick
 

My Computer

System One

  • Manufacturer/Model
    Acer, Aspire M1201\Custom Build
    CPU
    AMD Athlon X2 5000+ @ 2.6Ghz
    Motherboard
    Acer Micro-ATX Motherboard
    Memory
    2x2gb Patriot Viper DDR2 PC6400 @ 800mhz Dual Channel SLI Edition (4-4-4-12)
    Graphics Card(s)
    ATI HD3870 with 512mb GDDR4
    Sound Card
    Realtek HD 7.1 Onboard Sound
    Monitor(s) Displays
    22" Acer X223 Widescreen
    Screen Resolution
    1680 X 1050
    Hard Drives
    320gb Western Digital SATA II (Ubuntu 9.10)
    500gb Seagate SATA II
    1tb Seagate SATA II (Vista Home Premium)
    PSU
    ULTRA X3 600 Watt Modular
    Case
    NZXT Tempest (The Airflow King) 2x 140mm Fans, 4x 120mm Fans
    Cooling
    1x 135mm In PSU, 1x 70mm On CPU, And 1x 120mm On GPU
    Keyboard
    Microsoft Sidewinder X6
    Mouse
    Microsoft Sidewinder X5
    Internet Speed
    6 Mbs Down 1 Mbs Up
    Other Info
    AVerMedia 1500MCE TV Tuner
    Logitech X540 5.1 Surround Sound
No just ran the installation from the file i downloaded, the reason i say that is because the BSOD only appears when the disc drive is in use, or more specifically when i try viewing a dvd. I will keep having a fiddle with different things if all fails i'll just try the reinstallation of vista, i've only been using it a few days so it shouldn't be a problem.

Thanks for the help
 

My Computer

System One

Ok, I've managed to find a way around the problem.

Instead of auto-playing in media player, i changed it to Power DVD. The film runs smoothly, I've tested it numerous times.

After abit of research I found it to be a problem which modern drivers are yet to rectify, fingers crossed the bug will only be with media player.
 

My Computer

System One

ok thats good, um keep looking for drivers for your disc drive then :D and for media player
 

My Computer

System One

  • Manufacturer/Model
    Acer, Aspire M1201\Custom Build
    CPU
    AMD Athlon X2 5000+ @ 2.6Ghz
    Motherboard
    Acer Micro-ATX Motherboard
    Memory
    2x2gb Patriot Viper DDR2 PC6400 @ 800mhz Dual Channel SLI Edition (4-4-4-12)
    Graphics Card(s)
    ATI HD3870 with 512mb GDDR4
    Sound Card
    Realtek HD 7.1 Onboard Sound
    Monitor(s) Displays
    22" Acer X223 Widescreen
    Screen Resolution
    1680 X 1050
    Hard Drives
    320gb Western Digital SATA II (Ubuntu 9.10)
    500gb Seagate SATA II
    1tb Seagate SATA II (Vista Home Premium)
    PSU
    ULTRA X3 600 Watt Modular
    Case
    NZXT Tempest (The Airflow King) 2x 140mm Fans, 4x 120mm Fans
    Cooling
    1x 135mm In PSU, 1x 70mm On CPU, And 1x 120mm On GPU
    Keyboard
    Microsoft Sidewinder X6
    Mouse
    Microsoft Sidewinder X5
    Internet Speed
    6 Mbs Down 1 Mbs Up
    Other Info
    AVerMedia 1500MCE TV Tuner
    Logitech X540 5.1 Surround Sound
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