my laptop suddenly become black but lcd light it on.... i'm also hear sound the windows boot normally but no image/video at all.... i tried to connect another monitor still no image/video just appear error massage 'Out Of Range' then i try another monitor also error massage ' please adjust refresh rate '... so actually what problem here my monitor or gpu??

Originally Posted by dextrozine

my laptop suddenly become black but lcd light it on.... i'm also hear sound the windows boot normally but no image/video at all.... i tried to connect another monitor still no image/video just appear error massage 'Out Of Range' then i try another monitor also error massage ' please adjust refresh rate '... so actually what problem here my monitor or gpu??

Hi and welcome

You need to boot into safe mode (F8) once there adjust your monitot to a lower resolution and refresh rate

Let us know if that doesnt help


Ken

Originally Posted by dextrozine

my laptop suddenly become black but lcd light it on.... i'm also hear sound the windows boot normally but no image/video at all.... i tried to connect another monitor still no image/video just appear error massage 'Out Of Range' then i try another monitor also error massage ' please adjust refresh rate '... so actually what problem here my monitor or gpu??

Try doing a power-cycle. Remove battery and unplug from AC Power. Hold down power button for 90 seconds- That discharges the capacitors and may help with this issue. There are some further troubleshooting steps I have to resolve you issue but try this one first. After you've completed this step, re-connect AC Power and try turning it on without the battery. If you get a display, let the computer boot all the way into Windows and THEN insert the battery.

Let me know if that helps


-Also, can I get the Service Tag of your Notebook if this doesn't resolve your issue post your Service Tag so I can find some further steps for troubleshooting.

ok will try both of u'r suggestion.... by the way thanks.....

i try both suggestion but nothing happen just same for timmah here is my service tag 5FJSV1S plaese help me....

suddenly it appear already ok dun no how but i use this 2 solution credit to them...... thanks....

Updating your BIOS might help so that this issue does not happen again - It is a known issue with your Notebook model. DELL Released a BIOS Update which fixes it ( This is an issue with the controller thinking the computer is asleep when it is not )

I have the same problem, my laptop hanged while I was watching video, the screen gone green and totally hanged, not even ctrl+shift+del worked. I have to force it off by pressing power button. After I restarted, I could see there is light from LCD, but totally nothing shown, even until I heard the sound of windows started, not even BIOS could be shown. I still could adjust the brightness of the LCD.
I have tried the above ways, but I could not even see the BIOS screen, & even after the power-cycle, the problem still exists. My service tag is 4MZPV1S.
Please help me Timmah~!

Originally Posted by Timmah

Updating your BIOS might help so that this issue does not happen again - It is a known issue with your Notebook model. DELL Released a BIOS Update which fixes it ( This is an issue with the controller thinking the computer is asleep when it is not )

I have the same problem, my laptop hanged while I was watching video, the screen gone green and totally hanged, not even ctrl+shift+del worked. I have to force it off by pressing power button. After I restarted, I could see there is light from LCD, but totally nothing shown, even until I heard the sound of windows started, not even BIOS could be shown. I still could adjust the brightness of the LCD.
I have tried the above ways, but I could not even see the BIOS screen, & even after the power-cycle, the problem still exists. My service tag is 4MZPV1S.
Please help me Timmah~!

Looks like there may be an issue with the LCD or the Video Card on your unit. Try connecting the unit to an external monitor and see if you get a display that way.
If you do get a display, then it is more likely an issue with the LCD...

If you can't get a display, then it would be your Video Card :/

Either way I hope you are under warranty w/DELL.