Lost internet

ssanders

New Member
I am trying to help my mother with her Windows computer (Vista)- I am a MAC person, so forgive me for being clueless. I originally thought her internet service was the problem, but after finding my laptop works there & after a lot of time on the phone, I think I know the problem- but no answer.
Her internet stopped working a few days ago. They had lost electricity that same day, but everything else works- just not internet, so that may not be connected.
When I go in to Net/connections Sharing Center & managing network connections- the only choice I am given is dial-up.
LAN is not showing up.
When I go to Device Manager, there is a yellow ! triangle- I tried deleting & rebooting, but still have the !
Any ideas?
 

My Computer

What is the yellow triangle notating?
 

My Computer

System One

  • Manufacturer/Model
    Homebrew
    CPU
    Q6600 (G0) SLACR
    Motherboard
    Gigabyte EP35 DS3R
    Memory
    2 gigs G.Skill DDR2
    Graphics Card(s)
    XFX 8600GT
    Monitor(s) Displays
    Samsung T190 1440X900
    Screen Resolution
    1440X900
    Hard Drives
    2X Seagate 120 (OS's) IDE
    1X WD 750 SATA
    PSU
    Corsair HX520
    Case
    Coolmax el cheapo
    Cooling
    Rosewill HSF (soon to upgrade)
    Keyboard
    BTW low profile backlit/quiet key
When the Mediacom tech guy was talking me through it, he had me go in to Device Manager. There was only one choice in there & it had the yellow triangle. I'm sorry I can't tell you the name- I'm at home now.
 

My Computer

LOL...I'll assume then that the IT guy couldn't get her up and running again. Is the modem external, from the ISP? Has it been reset by pulling all the connections including the power? The loss of electricity may have zapped her NIC and may need replacing...I'll assume this is where the yellow alert is coming from.
 

My Computer

System One

  • Manufacturer/Model
    Homebrew
    CPU
    Q6600 (G0) SLACR
    Motherboard
    Gigabyte EP35 DS3R
    Memory
    2 gigs G.Skill DDR2
    Graphics Card(s)
    XFX 8600GT
    Monitor(s) Displays
    Samsung T190 1440X900
    Screen Resolution
    1440X900
    Hard Drives
    2X Seagate 120 (OS's) IDE
    1X WD 750 SATA
    PSU
    Corsair HX520
    Case
    Coolmax el cheapo
    Cooling
    Rosewill HSF (soon to upgrade)
    Keyboard
    BTW low profile backlit/quiet key
Buy a new one. They are cheap $15-$30...you'll need a vacant PCI slot and if she is running 64 bit Vista then make sure it is compatible or there is a driver available for it. This is the only roadblock I've faced with Vista...no 64 bit drivers available for my NIC.

BestBuy.com - Search Results

I'm not saying this is what the problem is, but it's a direction to look at.
 

My Computer

System One

  • Manufacturer/Model
    Homebrew
    CPU
    Q6600 (G0) SLACR
    Motherboard
    Gigabyte EP35 DS3R
    Memory
    2 gigs G.Skill DDR2
    Graphics Card(s)
    XFX 8600GT
    Monitor(s) Displays
    Samsung T190 1440X900
    Screen Resolution
    1440X900
    Hard Drives
    2X Seagate 120 (OS's) IDE
    1X WD 750 SATA
    PSU
    Corsair HX520
    Case
    Coolmax el cheapo
    Cooling
    Rosewill HSF (soon to upgrade)
    Keyboard
    BTW low profile backlit/quiet key
hey..
go into safe mode with networking and then try connecting to the ineternet...
if tat doesnt work...
go to device manager and uninstall the drivers under network adaptor and restart the Nb in normal mode and then check..it shld work...

if tat doesnt work..
login safe mode and the do a system restore...
it will definetly work...

all de best...
Vij@y...
 

My Computer

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