Router randomly dissconnects.

PainlessTorture

PainlessTorture

Official Best Member
Vista Pro
Ok, my friend asked me a few days ago to help him fix his router. Its a Belkin N1.

It keeps knocking of at random times every few minutes. I have tried everything I know to solve the problem but nothing seems to work. He can connect to his neighbours internet and it stays connected but when he connects to his own it goes offline after a few mins.

Any suggestions on how to help him?
Thanks
 

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  • Manufacturer/Model
    Hewlett Packard
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    3.40Ghz / 2.20Gz Duo Core
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Fmjc001 said:
Ok, my friend asked me a few days ago to help him fix his router. Its a Belkin N1.

It keeps knocking of at random times every few minutes. I have tried everything I know to solve the problem but nothing seems to work. He can connect to his neighbours internet and it stays connected but when he connects to his own it goes offline after a few mins.

Any suggestions on how to help him?
Thanks
Click to expand...

I am having a similiar problem with my Linksys by Cisco. Happens about
once a day. I reset the router and it is ok. Talked with LinkSys and they
say that its a software problem. Have not got around to checking the
software problem . Good Luck hoope you get it fixed soon.

roley
 

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To the original poster, it would also help to know what brand of cable or DSL modem is in use, as some brands of modems, espicially cable modems made by AMBIT frequently have this problem.

Also note, that some of Belkin's routers, espicially their wireless G routers, do tend to over heat and disconnect. Check with Belkin, you might need to update your friend's router firmware.
 

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WildEagle said:
To the original poster, it would also help to know what brand of cable or DSL modem is in use, as some brands of modems, espicially cable modems made by AMBIT frequently have this problem.

Also note, that some of Belkin's routers, espicially their wireless G routers, do tend to over heat and disconnect. Check with Belkin, you might need to update your friend's router firmware.
Click to expand...

Thanks for the post WildEagle, I have no idea what Cable or DSL modem he uses, how can i check?

I also checked for firmware updates, none availible :(

I should have mentioned this, He has 2 computers. One can connect with no problems. Only one has this problem.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
RE: What Cable / DSL modem - Ask.

RE: one computer gets bumped and one doesn't - what model wireless cards are in each? What speeds are each using?
 

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johngalt said:
RE: What Cable / DSL modem - Ask.

RE: one computer gets bumped and one doesn't - what model wireless cards are in each? What speeds are each using?
Click to expand...

Hey Johngalt, Can you explain how to check what Cable / DSl modem. He knows nothing about IT at all and im pretty sure he will ask me how to check.

While you are at it, how do you check wireless cards too?

Sorry about asking for all this, hardware isn't a strong point of mine.

Thanks for the reply :geek:
 

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System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
The Cable modem is like any other device - it has a name on it and underneath it it has a sticker with model # and serial #, almost always.
 

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    Intel Core i7 965 EE @ 3.6 GHz
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    eVGA X58 Classified 3 (141-GT-E770-A1)
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    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
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    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
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    2 * 1920 x 1080
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    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
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johngalt said:
The Cable modem is like any other device - it has a name on it and underneath it it has a sticker with model # and serial #, almost always.
Click to expand...

Oh Ok, thanks John. I Will get the info and post back later.

Thanks for your help :geek:
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
No worries. Not sure if that is really going to make a difference - but I will say that Belkin routers are much more prone to go haywire than others - I have run into more problems solved with the replacement of a Belkin with a good Linksys or D-Link (my personal recommendations, but it also depends upon their existing hardware - if they have all Linksys wireless cards, by all means go with Linksys - mixing brands is not a good thing.

Speaking of which, what brand wireless cards do they have as well?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
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    ThermalTake Level 10 GT (Black)
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    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
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    Lenovo
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    Lenovo
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    Lenovo
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    Logitech MX Master (shared) | Synaptics TouchPad
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    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
Its all wireless. The router and PC are connected by wifi belkin n1 usb network adapter.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Well, at least he is using Belkin to Belkin....

Is it a dual band router and USB adapter?
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
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