media services disconnected

newtw

New Member
Microsoft tech support has been trying to fix my machine because it won't shut down. Now they "fixed it" so I can't get an internet connection.

I've tried rebooting modem, reinstalling network card, and removing my router.

When I try ipconfig all the lines indicate media diconnected. I made sure sharing is enabled in network center.

Last item, I unistalled Norton (per Microsoft). The system was working fine before I did that.

I'm running Vista Home premium. Any help appreciated.
 

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