Network adapter not found, no driver can be installed

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Peacemaker

New Member
[Solved] Network adapter not found, no driver can be installed

I recently bought this rig:

Asus P5E VM HDMI (Bios 0504)
Intel E8400
Kingston 4gb

I did a clean install of Vista x64 and installed the drivers that came with the motherboard. But when I tried to install the LAN driver it said: "Installer can't find Atheros L1 ethernet controller on your system". I just can not install the driver for it because the adapter isn't found. When I look in the device manager I also can't find it and there isn't a 'network' tab. I tried manually adding hardware, but when I did hit the 'have disk' option and select the driver .inf file it asked to select the network adapter from the list, but that list was empty.

What I tried:
- Reinstall Vista
- Downloaded the newest driver from the Asus website for this mobo
- Disable and enable the 'onboard LAN' option within the BIOS

Nothing worked. I also used Everest hardware tracking tool to look for the network adapter but it couldn't find it.

Does anybody know any solution or can anybody explain the problem? Is the motherboard broken??

I could try updating the BIOS to the newest version but that might hurt my warranty?
 
Last edited:

My Computer

System One

Very basic question (first question in troubleshooting PCs - Is it plugged in? :D), is the adaptor enabled in the bios? If not then windows will not see it.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
Lets also not rule out a bad NiC onboard for this motherboard, it's happened before and could be the issue here. If you have access to windowsXP you might wanna try a quick install of that and see if it sees the NiC.
 

My Computer

System One

  • CPU
    Core 2 Quad Q6600 G0
    Motherboard
    Asus P5Q
    Memory
    8 Gig's OCZ Reaper DDR2-1066
    Graphics Card(s)
    BFG GTX 275
    Sound Card
    OnBoard
    Monitor(s) Displays
    Samsung 216BW 22" LCD Widescreen
    Hard Drives
    WD 250Gig
    PSU
    Corsair 850TX
    Case
    Antec Nine Hundred
    Keyboard
    Razer Lycosa
    Mouse
    Razer Death Adder
    Internet Speed
    7Meg Cable
Thanks for the replies!

barman58 said:
Very basic question (first question in troubleshooting PCs - Is it plugged in? :D), is the adaptor enabled in the bios? If not then windows will not see it.
Click to expand...

It is onboard LAN > Asus P5E VM HDMI. Onboard LAN is enabled.

Lets also not rule out a bad NiC onboard for this motherboard, it's happened before and could be the issue here. If you have access to windowsXP you might wanna try a quick install of that and see if it sees the NiC.
Click to expand...

I am going to install XP now, with NiC you mean ipconfig??
 

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System One

NiC = Network Interface Card also known as Ethernet or Network Card.
 

My Computer

System One

  • CPU
    Core 2 Quad Q6600 G0
    Motherboard
    Asus P5Q
    Memory
    8 Gig's OCZ Reaper DDR2-1066
    Graphics Card(s)
    BFG GTX 275
    Sound Card
    OnBoard
    Monitor(s) Displays
    Samsung 216BW 22" LCD Widescreen
    Hard Drives
    WD 250Gig
    PSU
    Corsair 850TX
    Case
    Antec Nine Hundred
    Keyboard
    Razer Lycosa
    Mouse
    Razer Death Adder
    Internet Speed
    7Meg Cable
hi peacemaker,

just noticed that your motherboard manufacturer offers a diagnostic tool for this motherboard - PC Probe, You may want to see if that can give you any further info on the NIC,

I'd also try dropping their support an email to see if you have a known issue.

Even if its not helpful now, if it comes down a faulty motherboard and having to get a replacement, it documents that you had the problem at this time, well within warranty. ;)

Not sure of your location but in some countries the responsibility for warranty varies by time.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
Well I already have sent Asus an email 2 days ago, no answer yet. But in the meanwhile I tried searching for possible solutions on the net, and I posted on this forum. But I´ll try Probe next! It didn´t work on XP either unfortunately...
 

My Computer

System One

I'm afraid it does sound like a physical issue with the hardware. The only problem with "all in One solutions" (I use on-board everything myself) is if one item fails the whole thing has to be replaced, and of course you can't test by replacement
Contact your supplier first and see what they have to say

Good luck
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
Hi I have the same mobo as you and I have had the same problem as you. My story, all was working well until I downloaded the ms update that killed my USB adapter, had to do a clean install but chose not to install the updates, I found out which update was the cause of the problem and installed the rest, all is now back to normal, if you want to know the update number I can give it to you. this is the only thing that worked for me I now set regular restore points and fingers crossed, all now appears to be OK. steve
 

My Computer

System One

  • Manufacturer/Model
    Home Build HTPC
    CPU
    Intel core 2 quad Q6600 2.4 GHZ
    Motherboard
    Asus P5E_VM_HDMI
    Memory
    TwinX 4gb 6400-c5
    Graphics Card(s)
    On board graphics
    Sound Card
    On board sound
    Monitor(s) Displays
    Samsung LE46M87 LCD
    Screen Resolution
    1920-1080 full HD
    Hard Drives
    Samsung SATA2 HD502IJ 500 gb
    PSU
    500W Akasa AK-P050FG8 2.2 PSU
    Case
    Antec Fusion Black
    Cooling
    Akasa AK960E S//S Heatpipe
    Keyboard
    Speedlink Media Centre SL-6495-SSV
    Mouse
    none
    Internet Speed
    2 meg into other pc
    Other Info
    Wireless conection Via Netgear WPN 824 router and Netgear WPN111 adapter.
    WinNova-HVR 1300 Hybrid TV card
Hi Steve, welcome to the forums :party:

can you post the info that you have on your solution, even if it does not help in this case it may help future posters with similar problems.

also if you have a problem with a windows update it can sometimes be removed via the add remove programs, without a re-install so may be something for peacemaker to try :)
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
Thanks for the reply,

However, I reinstalled Vista twice on a formatted harddisk. With the new install I can't connect to the internet and so I can't download the updates right?

With the clean install, it still can't find the onboard network controller when I try to install the driver.

I send it RMA now, so I hope it's really broken now otherwise the effort will be for nothing. But if you would name the update it will help me in the future :)!
 

My Computer

System One

Hi the m/s update that gave me all the problems was KB938371. I am lucky enough to have another pc in my home so when I started to get problems with my adapter I went online for answers and soon found like me other people were having problems and the finger was firmly pointed at this update!. As my connection had been working fine I decided to do a clean install having tried all sorts to get the computer to accept the LAN drivers also would not let me load the adapter drivers. Did the install but made sure the auto update feature was set to "Ask first". I now have this update on my update list and would like to delete it just in case I accidentaly install it ): ideas anyone? I also now make regular restore points before I install anything!. My own opinion about Vista 64 is at the moment I struggle to get things to work that you just take for granted on the xp o/s. I'm sure that when more people change over and more 3rd party stuff becomes available I will start to think my money has been well spent but at the moment it's a bit of a pain, sorry to go off topic. Steve
 

My Computer

System One

  • Manufacturer/Model
    Home Build HTPC
    CPU
    Intel core 2 quad Q6600 2.4 GHZ
    Motherboard
    Asus P5E_VM_HDMI
    Memory
    TwinX 4gb 6400-c5
    Graphics Card(s)
    On board graphics
    Sound Card
    On board sound
    Monitor(s) Displays
    Samsung LE46M87 LCD
    Screen Resolution
    1920-1080 full HD
    Hard Drives
    Samsung SATA2 HD502IJ 500 gb
    PSU
    500W Akasa AK-P050FG8 2.2 PSU
    Case
    Antec Fusion Black
    Cooling
    Akasa AK960E S//S Heatpipe
    Keyboard
    Speedlink Media Centre SL-6495-SSV
    Mouse
    none
    Internet Speed
    2 meg into other pc
    Other Info
    Wireless conection Via Netgear WPN 824 router and Netgear WPN111 adapter.
    WinNova-HVR 1300 Hybrid TV card
Hi steve thanks for posting back.

As far as i know you can't delete the update :( the best you can do in Hide it which should stop accidental running :)


hope this helps
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
Thanks for posting back peacemaker and glad to hear you've solved the problem :party:
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
I too have been having this problem with a brand new Asus P5KC mobo with Atheros on board network. The onboard NIC was not showing in Control Panel and could not be dedected no matter what.

So I flashed the BIOS with the latest version and suddenly the onboard NIC was found, but no drivers will install for it. It just won't run no matter what even though Windows can now see it.

Seriously it shouldn't be this difficult and why Asus went for such a poor choice for their onboard NIC is beyond me.

I think I will return the board since I only collected it on Saturday and get a new one.

Oh, OS is Vista Ultimate 64, cheers
 
Last edited:

My Computer

System One

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