both my laptops cannot connect to wireless router please help

deborahlm

New Member
hi after we had an power cut , both my laptops will not work on wireless ? they work through the ethernet cable , which i had to ring tiscali to get me connected again , they said that the wireless connection needs to be reset in the registary ?, ive tried both of them on a different router but they wont connect , so must be the laptops ?im currently running windows vista , have a samsung and a advent laptop , im not to good with computers please can anyone help thankyou deb
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    samsung and advent
Hi Deborah and wlecome to Vista Forums :party:

Do you have your router permanently powered up? It is possible that loss of power has caused your router to revert back to its default settings (the same as you would get if you manually reset it). Check its configuration settings by entering http://192.168.0.1 (or the address given in your router's documentation) in the address bar of IE7 and make sure that everything is set correctly, especially the WEP/WPA/WPA2 password (this needs to be identical to that on your laptops in order for them to connect wirelessly - this would explain why they cannot connect via the other router). Refer to the router's documentation and make careful notes as you go on so that you can refer to them again if the need arises. Once you have got your laptops connecting, go back into the router configuration and choose the option to backup your settings. If the same thing happens again, you should be able to use this file to restore your router. Note that setting up a router needs to be done via a direct wired Ethernet connection.
To check all this, power down your router and wait 5 minutes. Power it back up. Are you still able to connect? If not, connect via Ethernet and restore your settings using the backup file you created earlier.
Another possibility is that your router automatically turns off the wireless output on power failure and that this needs to be manually re-enabled.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
Another thought, maybe the router needs to be rebooted, we had storm weather here yesterday and even though I'd turned off the computers when the thunder and lightning started I didn't turn off the router.

We lost power a couple of times and when everything was fairly calm the computers went back on but my husband complained he couldn't connect, his machine is wireless and XP I'm wired and Vista ;)

Looking at the router it's lights were on but the WLAN light which is usually blinking was steady along with the power and ADSL lights, I turned off the router waited a few seconds then turned it back on and everything was back to normal ;)

Don't know if it would help but it was a thought on my part ;)
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
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