Virgin wireless broadband issues

PainlessTorture

PainlessTorture

Official Best Member
Vista Pro
Hey guys. I am trying to set up a virgin wireless broadband package for a friend. He has a netgear wireless router and a virgin modem. I cant get the Internet light to come on...

This is what i done (several times)
  • Reset wireless router to factory default and powered off.
  • Powered off modem.
  • Connected the modem and the wireless router together.
  • Re-connected wireless router and modem to power supply.
I dont see what im missing but its obviously something...anyone help?

Thanks
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Well you didn't tell us where the Internet light wont come on, the router, the modem or the computer, which is what by the way desktop or laptop ?

Also the experts would need to know what OS the machine is running and how old is the router and modem, it's possible they are faulty and need to be replaced.
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
Erm...there is no OS. Its a virgin media modem connected to a wireless router. Its used by both XP and Vista and there is no wired connection to any machine. Its all wireless.

The modem works fine on its own allowing a connection to the internet via an ethernet cable directly to a machine however when i put the ethernet cable from the modem into the internet port on the wireless router the internet light on the router will not come on. The power light and the wireless light come on. I can connect to the router but its local access only (no internet).

The hardware works fine was far as i can see because i set it up before and my friend decided to try to change something and messed it up so i had to reset to factory default and now i cant get internet access back.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Fmjc001 said:
Hey guys. I am trying to set up a virgin wireless broadband package for a friend. He has a netgear wireless router and a virgin modem. I cant get the Internet light to come on...

This is what i done (several times)
  • Reset wireless router to factory default and powered off.
  • Powered off modem.
  • Connected the modem and the wireless router together.
  • Re-connected wireless router and modem to power supply.
I dont see what im missing but its obviously something...anyone help?

Thanks
Click to expand...
Hey Fmjc001 The best way to do this is to input your connection details into the modem so that it is always on.

Then you can connect your wireless router. Here you need your Log-on and Password and you need to select a WPA2 key

Then on the PC you only have to set up the connection to the wireless router

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
pooch said:
Hey Fmjc001 The best way to do this is to input your connection details into the modem so that it is always on.

Then you can connect your wireless router. Here you need your Log-on and Password and you need to select a WPA2 key

Then on the PC you only have to set up the connection to the wireless router

Pooch
Click to expand...

Hey Pooch thanks for the reply. I dont fully understand what you mean. The modem works fine by itself i just cant get it to work with the wireless...are you sure i have to connect to the modem?
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Fmjc001 said:
pooch said:
Hey Fmjc001 The best way to do this is to input your connection details into the modem so that it is always on.

Then you can connect your wireless router. Here you need your Log-on and Password and you need to select a WPA2 key

Then on the PC you only have to set up the connection to the wireless router

Pooch
Click to expand...

Hey Pooch thanks for the reply. I dont fully understand what you mean. The modem works fine by itself i just cant get it to work with the wireless...are you sure i have to connect to the modem?
Click to expand...

Did you just get both the wireless router and the modem?

If yes then you need both

If no, then if the Wireless router has a built in modem you no longer need the original modem
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
There is a router and a seperate modem.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Fmjc001 said:
There is a router and a seperate modem.
Click to expand...
Ok The modem should have the Virgin connection details these are most probably already onboard, so that when the modem is connected to the wall it should show internet, if not you have to give in the Virgin connection details.
The modem is always on (always connected to the internet)

Next comes the wireless router this connects to the modem by cable, when connected it should also show internet.
You probably need to set up the User Log-on and Password as the already installed details are unsafe eg. Userlog-on = admin Password = password.
It is also best to set up a new WPA2 key for wireless safety

Now Comes the PC check your wireless connections you should se your new Router select this and try to connect, when asked give in the WPA2 Key that you have already given into the Router

All this is done over your browser I believe Netgear uses http://192.168.1 when you connect it will ask for the preinstalled user Log-on and Password these should be in your manual probably very similar to what I have written above, this is how you can setup the wireless router.

All these things that I have written should be in the manual

It may also be possible that the virgin details go in the Wireless router instead of the modem no matter but you only put them in one of the boxes as I have written it would normally be the modem.

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
When i log into the router setup and click automaticly detect settings it says "No internet connection detected". However the modem is connected to the internet its just the connection is not getting to the wireless router...There is a little light on the router for the internet and its not lighting but i can connect to the router with local only access.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Have you tried a different cable between the modem and router, perhaps the one you are using is faulty.?
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
Joan Archer said:
Well you didn't tell us where the Internet light wont come on, the router, the modem or the computer, which is what by the way desktop or laptop ?

Also the experts would need to know what OS the machine is running and how old is the router and modem, it's possible they are faulty and need to be replaced.
Click to expand...

Thanks for the reply Joan Archer, I have considered this and used different cables with no luck :(
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Hmm ok. After reading your link Noddsta I realised i didnt give the modem a head start on connecting to the internet. I powered both on together. Does this matter?
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Fmjc001 said:
When i log into the router setup and click automaticly detect settings it says "No internet connection detected". However the modem is connected to the internet its just the connection is not getting to the wireless router...There is a little light on the router for the internet and its not lighting but i can connect to the router with local only access.
Click to expand...
Everything is right except for the wireless router

Your router is set up so that you can put in connection details allowing it to connect to the net, you have to go into the menu and change this so that you have just a direct throughput of the DSL signal, for example as a Modem

To save confusion your Modem as it stands is configured as a Router :confused: because you are using it to dialup

These are pictures from my Router, unfortunately I do not have a Netgear,
1/ Configured as a Router, I dont have a seperate modem (This is setup to dialup)
2/ Configured as a Modem This is the setting you need

Pooch
 

Attachments

  • Capture.JPG
    Capture.JPG
    25.1 KB · Views: 20
  • Capture1.JPG
    Capture1.JPG
    24.2 KB · Views: 17

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
Fmjc001 said:
Hmm ok. After reading your link Noddsta I realised i didnt give the modem a head start on connecting to the internet. I powered both on together. Does this matter?
Click to expand...

Not if you wait for the modem to connect, to see if the router connects as well.
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
pooch said:
Fmjc001 said:
When i log into the router setup and click automaticly detect settings it says "No internet connection detected". However the modem is connected to the internet its just the connection is not getting to the wireless router...There is a little light on the router for the internet and its not lighting but i can connect to the router with local only access.
Click to expand...
Everything is right except for the wireless router

Your router is set up so that you can put in connection details allowing it to connect to the net, you have to go into the menu and change this so that you have just a direct throughput of the DSL signal, for example as a Modem

To save confusion your Modem as it stands is configured as a Router :confused: because you are using it to dialup

These are pictures from my Router, unfortunately I do not have a Netgear,
1/ Configured as a Router, I dont have a seperate modem (This is setup to dialup)
2/ Configured as a Modem This is the setting you need

Pooch
Click to expand...

So I connect to the modem and change it to a modem and then configure the router to be a router...is that what your saying?
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
Fmjc001 said:
pooch said:
Fmjc001 said:
When i log into the router setup and click automaticly detect settings it says "No internet connection detected". However the modem is connected to the internet its just the connection is not getting to the wireless router...There is a little light on the router for the internet and its not lighting but i can connect to the router with local only access.
Click to expand...
Everything is right except for the wireless router

Your router is set up so that you can put in connection details allowing it to connect to the net, you have to go into the menu and change this so that you have just a direct throughput of the DSL signal, for example as a Modem

To save confusion your Modem as it stands is configured as a Router :confused: because you are using it to dialup

These are pictures from my Router, unfortunately I do not have a Netgear,
1/ Configured as a Router, I dont have a seperate modem (This is setup to dialup)
2/ Configured as a Modem This is the setting you need

Pooch
Click to expand...

So I connect to the modem and change it to a modem and then configure the router to be a router...is that what your saying?
Click to expand...
No.
The modem is already configured as a router (it can dial in) this is right. confirmation is you can see the internet light.

The Router must be configured as a modem (it cant dial in)

Send me the model no. of the router, I will try to download a manual so that I can help you better

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
pooch said:
Fmjc001 said:
pooch said:
Everything is right except for the wireless router

Your router is set up so that you can put in connection details allowing it to connect to the net, you have to go into the menu and change this so that you have just a direct throughput of the DSL signal, for example as a Modem

To save confusion your Modem as it stands is configured as a Router :confused: because you are using it to dialup

These are pictures from my Router, unfortunately I do not have a Netgear,
1/ Configured as a Router, I dont have a seperate modem (This is setup to dialup)
2/ Configured as a Modem This is the setting you need

Pooch
Click to expand...

So I connect to the modem and change it to a modem and then configure the router to be a router...is that what your saying?
Click to expand...
No.
The modem is already configured as a router (it can dial in) this is right. confirmation is you can see the internet light.

The Router must be configured as a modem (it cant dial in)

Send me the model no. of the router, I will try to download a manual so that I can help you better

Pooch
Click to expand...

I just asked my friend to send me the model number. I know its netgear but thats all. I will post the model details as soon as i can. Thanks for your help so far pooch. Ill add some rep for you now :)
 

My Computer

System One

  • Manufacturer/Model
    Hewlett Packard
    CPU
    3.40Ghz / 2.20Gz Duo Core
    Memory
    2GB / 3GB
    Hard Drives
    160 GB / 160 GB
One other thing to check is that you are connecting to the correct port on the router,

On most standard wireless routers for cable use you will have five ports, four for use with devices, (pc's, printers, etc) and one for use with the cable modem, this is often a cross wired port so these have to be correct.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro x64 Latest Release Preview
    Monitor(s) Displays
    Acer G276HL 27", (DVi) + Samsung 39" HDTV (HDMI)
    Screen Resolution
    2 x 1920x1080 @50Hz
  • Manufacturer/Model
    Real World Computers (Custom by Me)
    CPU
    AMD FX8350 Vishera 8 Core @4GHz
    Motherboard
    Asus M5A78L-M USB3
    Memory
    32GB [4x8GB] DDR3 1600 MHz
    Graphics card(s)
    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
    Sound Card
    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
    Monitor(s) Displays
    Samsung 32" TV
    Screen Resolution
    1920 x 1080
    Hard Drives
    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
    Internet Speed
    68 MB Down 18.5 MB Up
    Other Info
    Six Sensor Auto / Manual Digital cooling (Fan) control with Touch control Panel
You must log in or register to reply here.
Back
Top