Vista - Virgin wireless broadband issues

Hey guys. I am trying to set up a virgin wireless broadband package for a friend. He has a netgear wireless router and a virgin modem. I cant get the Internet light to come on...

This is what i done (several times)

• Reset wireless router to factory default and powered off.
• Powered off modem.
• Connected the modem and the wireless router together.
• Re-connected wireless router and modem to power supply.

I dont see what im missing but its obviously something...anyone help?

Thanks

Well you didn't tell us where the Internet light wont come on, the router, the modem or the computer, which is what by the way desktop or laptop ?

Also the experts would need to know what OS the machine is running and how old is the router and modem, it's possible they are faulty and need to be replaced.

Erm...there is no OS. Its a virgin media modem connected to a wireless router. Its used by both XP and Vista and there is no wired connection to any machine. Its all wireless.

The modem works fine on its own allowing a connection to the internet via an ethernet cable directly to a machine however when i put the ethernet cable from the modem into the internet port on the wireless router the internet light on the router will not come on. The power light and the wireless light come on. I can connect to the router but its local access only (no internet).

The hardware works fine was far as i can see because i set it up before and my friend decided to try to change something and messed it up so i had to reset to factory default and now i cant get internet access back.

Hey Fmjc001 The best way to do this is to input your connection details into the modem so that it is always on.

Then you can connect your wireless router. Here you need your Log-on and Password and you need to select a WPA2 key

Then on the PC you only have to set up the connection to the wireless router

Pooch

Hey Pooch thanks for the reply. I dont fully understand what you mean. The modem works fine by itself i just cant get it to work with the wireless...are you sure i have to connect to the modem?

Did you just get both the wireless router and the modem?

If yes then you need both

If no, then if the Wireless router has a built in modem you no longer need the original modem

There is a router and a seperate modem.

Ok The modem should have the Virgin connection details these are most probably already onboard, so that when the modem is connected to the wall it should show internet, if not you have to give in the Virgin connection details.
The modem is always on (always connected to the internet)

Next comes the wireless router this connects to the modem by cable, when connected it should also show internet.
You probably need to set up the User Log-on and Password as the already installed details are unsafe eg. Userlog-on = admin Password = password.
It is also best to set up a new WPA2 key for wireless safety

Now Comes the PC check your wireless connections you should se your new Router select this and try to connect, when asked give in the WPA2 Key that you have already given into the Router

All this is done over your browser I believe Netgear uses http://192.168.1 when you connect it will ask for the preinstalled user Log-on and Password these should be in your manual probably very similar to what I have written above, this is how you can setup the wireless router.

All these things that I have written should be in the manual

It may also be possible that the virgin details go in the Wireless router instead of the modem no matter but you only put them in one of the boxes as I have written it would normally be the modem.

Pooch

When i log into the router setup and click automaticly detect settings it says "No internet connection detected". However the modem is connected to the internet its just the connection is not getting to the wireless router...There is a little light on the router for the internet and its not lighting but i can connect to the router with local only access.

Have you tried a different cable between the modem and router, perhaps the one you are using is faulty.?