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Vista - Removed Norton, added AVG, no internet now

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Old 04-29-2009   #1 (permalink)


X64
 
 

Removed Norton, added AVG, no internet now

Ok, so my Norton Internet Security expired on my Asus laptop and I uninstalled it and Norton LiveUpdate. My internet worked fine. Then I installed AVG 8.5 antivirus and as soon as I rebooted the machine my internet stopped working. It says "the connection keeps resetting" when I try and get on the internet, and I cannot update the AVG now. I did turn on the Windows Firewall right after restarting, but after turning it back off, I'm still without internet.

I'm using a NetGear wireless router connected to a broadband modem.

Any suggestions?

My System SpecsSystem Spec
Old 04-30-2009   #2 (permalink)


Vista Ultimate 64-bit, SP2
 
 

Re: Removed Norton, added AVG, no internet now

Did you use the Norton Removal Tool?
My System SpecsSystem Spec
Old 05-02-2009   #3 (permalink)


Vista Home Premium 32bit
 
 

Re: Removed Norton, added AVG, no internet now

ry unistaaling all of your anti-virus then if that works, download windows defender
or go to www.filehippo.com and change the filter in to right cornor to freeware go to antivirus or antispyware and pick one.
My System SpecsSystem Spec
Old 05-12-2009   #4 (permalink)


Windows Server 2008, Windows Vista Enterprise, Windows 7 Ultimate (all x64)
 
 

Re: Removed Norton, added AVG, no internet now

Quote  Quote: Originally Posted by JMH View Post
Did you use the Norton Removal Tool?
This tool is very important when uninstalling Norton since normal uninstalling does not remove all traces of Norton. The tool can be found on the Norton website and is free and removes every last trace of Norton.

Try also uninstalling and reinstalling AVG after running the Norton tool...
My System SpecsSystem Spec
Old 05-13-2009   #5 (permalink)


Windows 7 , Vista
 
 

Re: Removed Norton, added AVG, no internet now

Norton Removal Tool - NRT download

Download to desktop, right-click on NRT icon, select Run as Administrator. Reset the Windows firewall. Re-boot.
My System SpecsSystem Spec
Old 05-13-2009   #6 (permalink)


Vista Ultimate 64-bit, SP2
 
 

Re: Removed Norton, added AVG, no internet now

Quote  Quote: Originally Posted by merkat106 View Post
Quote  Quote: Originally Posted by JMH View Post
Did you use the Norton Removal Tool?
This tool is very important when uninstalling Norton since normal uninstalling does not remove all traces of Norton. The tool can be found on the Norton website and is free and removes every last trace of Norton.

Try also uninstalling and reinstalling AVG after running the Norton tool...
Yes the Norton Removal Tool should remove all traces but alas sometimes remnants still remain & need to be hunted. [ learnt from past experience with Norton bloatware preinstalled on Win OS 98, XP Pro & Vista Ultimate.]
Incidentally there is an AVG removal tool too.

Last edited by JMH; 05-13-2009 at 02:39 AM..
My System SpecsSystem Spec
Old 07-31-2009   #7 (permalink)


Vista 32 Home Premium SP2
 
 

Re: Removed Norton, added AVG, no internet now

Quote  Quote: Originally Posted by cpldevildawg View Post
Ok, so my Norton Internet Security expired on my Asus laptop and I uninstalled it and Norton LiveUpdate. My internet worked fine. Then I installed AVG 8.5 antivirus and as soon as I rebooted the machine my internet stopped working. It says "the connection keeps resetting" when I try and get on the internet, and I cannot update the AVG now. I did turn on the Windows Firewall right after restarting, but after turning it back off, I'm still without internet.

I'm using a NetGear wireless router connected to a broadband modem.

Any suggestions?


Suggestion: After using Norton Removal tool, *make sure* that Windows Firewall with Advanced Settings does not show Public Profile "Active." You indicated that you turned the Firewall off, but check this to be sure as this was the source of my connectivity problem after removing Norton 360. I turned that profile off, was able to connect and the again choose from Public or Private Profile for the connection. (Public Profile prevents all incoming traffic).
My System SpecsSystem Spec
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