Disconnected when house phone rings?

A

AceGuy78

New Member
When ever i am on my laptop or playing my ps3 and my house phone rings i instantly lose my connection. Both of these things are connected via Router (Wirelessly).

So today I decided to call comcast (I have Comcast High Speed Internet) so when i called them they said that I needed a booster and that they would send a technition to hook it up. But is this really what i need?, is there anything i can do besides getting a booster?

And what would this booster do?

Thanks,
AceGuy​
 

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I have no idea with regards the booster but do you have filters on all your phone sockets. I know that here you need a filter to separate the voice part from the Internet part and the router connects to the line through the filters.

That may not be anything to do with your problem but those are my thoughts. ;)
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
Sounds like they didn't install it correctly the first time.

The voice calls goes in the lower part of the voice on the phone line. The computer signal goes on the upper part of the voice frequencies. The two shouldn't clash.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire X1700
    Motherboard
    ASUS
    Memory
    3 gigs
    Graphics Card(s)
    EVGA 1 gig GeForce 210
    Monitor(s) Displays
    Vizio 21" tv
    Screen Resolution
    1920x1080 resolution
    Hard Drives
    1 terabyte sata in 1 partition
    Cooling
    fans that came with it
    Keyboard
    basic USB
    Mouse
    basic USB
    Internet Speed
    3 megabits on a cable modem, wired
I had the exact same problem. It was a wiring problem of the different phone outlets. Something like parallel versus serial, but I am really not an expert in that. Once the phone company rewired my place, things worked.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
It does sound as though at least one connection has been wired up wrong as mentioned ...almost classic case. You need to have the wiring connection codes checked on your wall plates..all of them as if a mistake was made on one,likely it was made on others. What's happening is you are hooked up on the phone side of the frequency and when a call comes in ,it drops you off..just like the old Dial-up days. You could do it yourself by checking what colour wires go to which connection behind the wall plate against another (i.e. a friend or relly). You will likely find that on the connection you are using,or the one before it on the circuit, is hooked up to the wrong pin.Whoever did the installation is at fault. :mad:
 

My Computer

System One

Joan Archer said:
I have no idea with regards the booster but do you have filters on all your phone sockets. I know that here you need a filter to separate the voice part from the Internet part and the router connects to the line through the filters.

That may not be anything to do with your problem but those are my thoughts. ;)
Click to expand...
I'm not sure that comcast supply ADSL lines Joan, I think Comcast is a cable company like Virgin Media, they don't use ADSL filters, I think it's something to do with the wiring.
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics Card(s)
    EVGA 560 GTX SC FTW 1GB
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    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA,
    Samsung 7200rpm 750Gb SATA,
    WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
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    Logitech generic keyboard
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    Razor Lachesis Banshee V2 Blue, 4000DPI
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar
MrNeeds said:
Joan Archer said:
I have no idea with regards the booster but do you have filters on all your phone sockets. I know that here you need a filter to separate the voice part from the Internet part and the router connects to the line through the filters.

That may not be anything to do with your problem but those are my thoughts. ;)
Click to expand...
I'm not sure that comcast supply ADSL lines Joan, I think Comcast is a cable company like Virgin Media, they don't use ADSL filters, I think it's something to do with the wiring.
Click to expand...

Thanks for letting me know that Dave, I wasn't sure just what Comcast used which is why I said here we needed to have filters on the sockets.
And there's no chance of us getting cable so I wouldn't even know how Virgin did it ;)
 

My Computer

System One

  • Operating System
    Windows 10 Home
    Manufacturer/Model
    HP Envy x360 Convertible 15-bq0xx
    CPU
    AMD A9 Stoney Ridge Technology
    Motherboard
    HP 8312 (Socket FP4)
    Memory
    8.00GB Dual-Channel Unknown (?-0-0-0)
    Graphics Card(s)
    Generic PnP Monitor (1920x1080@60Hz) 512MB ATI AMD Radeon R5
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Aud
    Monitor(s) Displays
    Generic PnP Monitor on AMD Radeon R5 Graphics
    Screen Resolution
    1920 x 1080
    Hard Drives
    119GB SanDisk SD8SN8U-128G-1006 (SSD)
    931GB Hitachi HGST HTS721010A9E630 (SATA
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Microsoft Optical Wheel Mouse
    Internet Speed
    62.86Mbps down 18.19Mbps up
    Other Info
    EPSON78D0CF (XP-332 335 Series) (Default Printer)
i had this problem when my internet connection was Dial-up.
i resolved this problem by handling my dial-up setting in own Creative modem software.
this config is helpful when you are receiving fax.

anyway i think your problem raised from modem.
 

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I had this prob, if your cordless phone in the house is I think 5.4 GHZ or 4.8 GHZ you have to go into your router and change the channel to 11
 

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My Computer

System One

  • Manufacturer/Model
    gateway/m6881
    CPU
    centrino core 2 duo 2.2ghz T7500
    Memory
    3GB
    Hard Drives
    500GB WD
    Mouse
    logitech
    Internet Speed
    fios 35MB not!!!!
Channel 11 is usually the default channel.
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    Q6600
    Memory
    4GB
    Monitor(s) Displays
    HP w2207h
    Hard Drives
    2x250GB HDDs
    1x60GB OCZ SSD
    6 external disks 60 to 640GBs
    Other Info
    Also 1xHP desktop, 1xHP laptop, 1xGateway laptop
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