My university's tech support won't help solve proxy error

C

CP Munk

New Member
Basically, I have two computers. One has Mandriva Linux on it (desktop) and the other has Windows 7 (notebook). The desktop can connect to the internet no problem. There is nothing to configure except for the initial username and password login. When I try to use the notebook, Windows 7 gives me a "Windows cannot detect proxy" error, which doesn't make sense. My university's internet doesn't require a proxy. It's a simple login page and that's it.

I went to the tech guy and he told me verbatim, "I don't know. Just use the computer that works." What? Yeah, what wonderful advice. He said maybe the computers were trying to share MAC addresses. That's the only help he gave.

Here's the kicker: I did have the notebook dual-booting Windows 7 and Mandriva. Mandriva always worked with the net. It's 7 that has issues. Vista did the same thing. I've turned off the firewall, virus-scanner and everything. It still can't pick up the net. The only page I can access is my university's homepage. I know it's their server because I went to work and a friends house where both the wireless and ethernet connections were flawless.

Any ideas?
 

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Not very good with this stuff, but are you having issues only at your university?
 

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CP Munk said:
Basically, I have two computers. One has Mandriva Linux on it (desktop) and the other has Windows 7 (notebook). The desktop can connect to the internet no problem. There is nothing to configure except for the initial username and password login. When I try to use the notebook, Windows 7 gives me a "Windows cannot detect proxy" error, which doesn't make sense. My university's internet doesn't require a proxy. It's a simple login page and that's it.

I went to the tech guy and he told me verbatim, "I don't know. Just use the computer that works." What? Yeah, what wonderful advice. He said maybe the computers were trying to share MAC addresses. That's the only help he gave.

Here's the kicker: I did have the notebook dual-booting Windows 7 and Mandriva. Mandriva always worked with the net. It's 7 that has issues. Vista did the same thing. I've turned off the firewall, virus-scanner and everything. It still can't pick up the net. The only page I can access is my university's homepage. I know it's their server because I went to work and a friends house where both the wireless and ethernet connections were flawless.

Any ideas?
Click to expand...

CPM

have you looked at your nic properties to see if there is anything in proxy?

Ken
 

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My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
VaguelyRapt said:
Not very good with this stuff, but are you having issues only at your university?
Click to expand...

Well, just the entire dorm. I can go to other places around campus and it works fine.

zigzag3143 said:
CPM

have you looked at your nic properties to see if there is anything in proxy?

Ken
Click to expand...

Okay, for TCP/IPv4 my settings are just like yours. However, TCP/IPv4 my IP settings say "Automatic configuration only" instead of "DHCP Enabled."
 

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CP Munk said:
VaguelyRapt said:
Not very good with this stuff, but are you having issues only at your university?
Click to expand...

Well, just the entire dorm. I can go to other places around campus and it works fine.

zigzag3143 said:
CPM

have you looked at your nic properties to see if there is anything in proxy?

Ken
Click to expand...

Okay, for TCP/IPv4 my settings are just like yours. However, TCP/IPv4 my IP settings say "Automatic configuration only" instead of "DHCP Enabled."
Click to expand...

If you look at someone else machine that works you probably need to have dhcp, and dns working in that kind of environment. I would enable it and reboot.
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
zigzag3143 said:
If you look at someone else machine that works you probably need to have dhcp, and dns working in that kind of environment. I would enable it and reboot.
Click to expand...

I know this is probably an ignorant question, but how I enable it? I don't see an option anywhere. When I click "add," "edit" or "remove" it's grayed out.
 

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CPM

no such thing as a stupid question. lets see if we can go at this in another way. can you make snips (using the built in snipping tool) of the network control panel, and type
start>search>cmd>ipconfig /all . make a screen shot of this output and the control panel

thanks

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Cpanel looks fine ipconfig looks like its in hybrid mode and using IPv6. do you have IPv6 enabled in networking?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
What happens if you hard code the following:

IP address

Subnet mask

Default Gateway

Preferred DNS server

Alternate DNS server
 

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Hmm... I haven't tried. Is all of the information I need in the ipconfig picture I attached? The university doesn't give us any information like that.
 

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lemur said:
What happens if you hard code the following:

IP address

Subnet mask

Default Gateway

Preferred DNS server

Alternate DNS server
Click to expand...

So what is he going to hard code his ip to? 192.168.1.1? if so then he has to configure subnet for 255.255.255.0, default gateway? dns his router? the wall?


ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Univs have restricted ip addresses. For example, the univ of ky is 128.163.x.x. He probably has a block of ip addresses specific to his building or suite. He would work with the network admin - who supposedly is not very helpful - to reqest a static ip address. You can obtain the DNS and Gateway addresses from his other computer.
 

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  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
Lemur

True if the admin wants to spend the time, and the headache of static addys. I think its something in his config that we/he cant find

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
I had a friend come over last night and her notebook wouldn't work either. Vista couldn't see anything past "local." This is really frustrating because I have a fairly new notebook I can barely use.

This came to my earlier... I used to own a Mac and the settings always had "XXX.net" or "XXX.edu" (the university's main address) somewhere in the network panel. Anywhere I could possible try that in my settings?
 

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CP Munk said:
I had a friend come over last night and her notebook wouldn't work either. Vista couldn't see anything past "local." This is really frustrating because I have a fairly new notebook I can barely use.

This came to my earlier... I used to own a Mac and the settings always had "XXX.net" or "XXX.edu" (the university's main address) somewhere in the network panel. Anywhere I could possible try that in my settings?
Click to expand...

CPM

its something you will get solved more quickly if you talk to the admin. he probably even has a tear out sheet that tells you what to put where. we could be doing this for the rest of our lives. If I were there I could get it to work but like this its tough

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
CPM

if he cant or wont help, let us know

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Okay, I finally got everything straightened out. Apparently, the university now allows only one computer per room. They changed the policy before the new year started. The initial login page gives your computer an IP address, which becomes locked to it. That's why the desktop worked fine, but the laptop had issues. The server wasn't allowing me to "register" this computer and wouldn't assign me an IP address.

I talked to a different tech guy (the prick from before was out) and we did a DNS flush and registered it. That seemed to fix things.

Thanks a bunch, guys. I really appreciated the help.
 

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System One

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