Explorer accessing internet

G

gailagent

New Member
My daughter tried to remove Norton's to put on another security and now I cannot access the internet with Explorer. I am connected but cannot get on. The response when I click on Explorer icon is that it cannot access the web page.
Has anyone experienced this? I had Comcast come out and they tried to restore system to day before this happened and it didn't work.
THANK YOU for your help!
 

My Computer

System One

Hi,

Is this Windows Explorer or is this Internet Explorer? Is there a specific error you get or is it just that the webpage cannot be displayed? Try downloading Firefox and seeing if that works. In the bottom right hand corner of your computer screen, two icons in (usually) what is the symbol. Is it two green computer screens and a globe or a two black computer screens and a red X. If you can supply us with this information, we may be able to solve your problem. What security do you have on now?

Hope I can eventually fix your problem,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Hi - it is Internet Explorer.... and next to the response the Internet Explorer cannot display webpage is 1 single globe in color with a red 'x' at the left side of globe. I hope this helps....I can certainly use YOUR help!
Thank you,
Gail
 

My Computer

System One

Hi,

Sorry, I did not make myself very clear. Which icon I wanted to see the image of was the one in the taskbar at the VERY bottom right of the screen. I have included an attached screenshot of this icon and where it is. Sorry about that. I will continue to think about what the problem is and report back tomorrow at the latest.

screen 3.jpg

Hope I can help you fix this problem,

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Keyboard
    Dell Bluetooth
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
Since you've removed Norton that has an effect on Winsock. You might need to reset that. To do this, simple go to your Start Menu>Type "CMD" in Start Search (without the quotes) When you see the results - RIGHT CLICK and select RUN AS ADMINISTRATOR>Continue>Once you've got it open type in 'NETSH WINSOCK RESET" without the quotes and it will tell you whether it was sucessful. Afterwards, restart your system and see if that has an effect on it. Good lucK!




You can also try a System Restore if this does not work, back to before Norton was removed and then use the Norton Removal tool as suggested by the previous poster.


Good Luck :)
 

My Computer

System One

  • Manufacturer/Model
    Self-Built
    CPU
    AMD PHENOM X4 9600 BE 2.3GHZ @ 2.46GHZ
    Motherboard
    TA790GX 128M AM2+
    Memory
    8GB OCZ PC6400 800MHZ DDR2 RAM
    Graphics Card(s)
    NVIDIA GTS 250 1GB VRAM
    Sound Card
    SB5120 24-BIT 7.1
    Monitor(s) Displays
    AOC 2330V 23" LCD
    Screen Resolution
    1920x1080
    Hard Drives
    250GB SEAGATE HDD
    PSU
    650W
    Case
    GENERIC
    Cooling
    3 120MM FANS
    Keyboard
    MS WIRELESS DESKTOP 3000
    Mouse
    MS WIRELESS DESKTOP 3000
    Internet Speed
    6MB/s
    Other Info
    Main Machine. Just upgraded my RAM to 8GB. Next task will be to get a new processor for this machine ( 9650 was for my secondary machine )
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