System freezes on HP NC6400 when browsing the web at random

dannyboy832

New Member
Hi, I have a problem I cannot solve with drivers or software, I have serviced two HP's that have the same recurrent problem, basically, they randomly freeze with no response from any part of the OS (Vista business SP2 32bit) when browsing the web, and later on just randomly with the older NC6000. The first one that exhibited the problem was an old NC6000, everything works fine on it, just this random total freeze that requires a hard shut down to fix after between 20 minutes and an hour of usage.

Now it's successor, the NC6400 has the same problem, in fact I am typing this post on it now, with no problems, just that without warning, without any kind of similar actions before, it just freezes with the screen showing what I was doing at the moment in time.

All of the drivers are updated to the latest versions on both these machines, and the hardware (DVD drive, quick launch, wireless, bluetooth, ambient light sensor etc.) seems to have no problems.

Some possible solutions or remedies would be greatly appreciated,

Many thanks, Dann
 

My Computer

System One

  • Manufacturer/Model
    HP compaq 8510p
    CPU
    Intel Core 2 duo T8300 2.4GHz 3mb cache
    Motherboard
    HP standards compliant business notebook
    Memory
    3GB DDR2 667 MHz SD ram
    Graphics Card(s)
    ATI radeon HD 2600
    Sound Card
    Soundmax HD audio 24bit
    Monitor(s) Displays
    LCD-32bit
    Screen Resolution
    1600x1200
    Hard Drives
    160GB 5400rpm with HP 3D driveguard
    PSU
    Standard HP surge-protected notebook unit
    Case
    Magnesium alloy chassis
    Cooling
    standard HP copper colling with fan
    Keyboard
    Business keyboard with multimedia touch strip
    Mouse
    Synaptics touchpad with secondary touchbutton
    Internet Speed
    3G modem with integrated sim
    Other Info
    2 years down the track, still runs like new, has firewire and excellent 3year international warranty, bought for £425 on Ebay.
You can run a virus scan with Malware bytes: Malwarebytes

Try doing a system restore to a point before your problem occured.

Performance tweaks:
http://www.vistax64.com/tutorials/81176-speed-up-performance-vista.html

run chkdsk to see if you have any hdd problems: How to perform disk error checking in Windows XP

run memtest86 to see if you have memory problems: Memtest86 - Free software downloads and software reviews - CNET Download.com

Go into safe mode and open the elevated command prompt and type in: sfc /scannow
to check for file integrity errors.

*Do all of the above in safe mode (repeatedly pressing f8 after post).
 

My Computer

System One

  • Manufacturer/Model
    Hp pavillion a6110n
    CPU
    amd athlon 64 x2 live! 4400+
    Memory
    4 gigs 3.3 useable
    Graphics Card(s)
    Finally! SAPPHIRE 100283L Radeon HD 5770 (Juniper XT) 1GB 12
    Monitor(s) Displays
    generic pnp monitor
    Screen Resolution
    1280x1024
    Hard Drives
    7.2k rpm
    1 linux ubuntu partition
    1 vista partition
    1recovery partition
    1 windows 7 partition
    1linux swap partition
    PSU
    500W, antc earthwatts EA500
    Case
    normal black case
    Cooling
    fans
    Keyboard
    saitek cyborg gaming keyboard
    Mouse
    logitech mouse (small to fit hand perfectly)
    Internet Speed
    dsl
    Other Info
    2.3 ghz amd
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