No wireless access - SKY Toshiba laptop

BCH

New Member
Hi All, help is greatly appreciated. Just been on the phone to sky for 1.5 hours and i'm drained. You are my last hope!!!!

My gradparents (they're 81, Wooo!!!) have had a toshiba laptop for about 18 months, was with sky, fine, then with virgin, fine. And now return to sky, not fine.

I can see the router but cannot connect the wireless. It works fine with the ethernet cable. Good speeds, stable connection but this wi-fi is giving me a nose bleed.

I've done the following:
Changed IP settings to the router's IP.
Changed the security settings.
Switched security off altogether.
Roll back.

Basically everything i;ve been all over this machine, in every nook and cranny but just cant make it work. Sky are stumped.

HELP!!!!!!!!!!

Good o

BCH
 

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