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Internet connected - unable to connect through other programs however
  1. 21 Dec 2010 #1


    generationjello

    Newbie
    Join Date : Dec 2010
    Posts : 1
    Vista Home Premium 32bit
    Local Time: 08:03 AM

    Internet connected - unable to connect through other programs however

    So, I've had this problem for a few months now. I can connect to the internet just fine, and can surf the web with no problems. However, when I try to connect to the internet through another source, like, say iTunes or Sony's ereader library, an error pops up telling me that "You are not connected to the internet. Please check your network settings and try again." During this time, the internet in the browser is working without a problem. I have Vista Home Premium 32bit. Thank you!


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  2. 21 Dec 2010 #2
    richc46's Avatar
    richc46

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
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    Windows 7 SP1 x64
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    Re: Internet connected - unable to connect through other programs however

    Welcome
    Sounds like something is blocking your connection
    Lets start with a clean boot and try to find out what
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    My guess would be the Firewall or AntiVirus

    If that does not work
    Run a full antivirus scan and download and run a full and updated malwarebytes.

    If the above does not work, try in safe mode

    If that does not work reset IE.
    Internet Explorer - Reset

    If that does not work try a system restore.
    System Restore - How to

    Proxy settings?

    Make sure your settings are all correct. Time, region date etc

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  3. 22 Dec 2010 #3


    Lorien

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    Join Date : Aug 2010
    Laytonsville, Maryland, USA
    Posts : 2,212
    Vista Business 32bit SP2 (build 6002)
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    Re: Internet connected - unable to connect through other programs however

    Hi generationjello,

    Welcome to Vista Forums!

    Please follow the instructions in Network Posting Tips and see if that helps (I mean part three). If not, the first part may assist us in identifying the problem.

    Thanks and good luck!

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