Broadband problem

A

ADR

Member
Hello All
Recently my Internet has been going off for it seems no reason, i have a Bt Hub, every now and then internet goes off and sign comes on the screen say your Hub is not connected to the Internet, it then a says a cable in not connected, when i check the cables they are all ok , then a couple of minutes later everyting is back to normal, also sometimes my msn dosent work and it say it is unavailable at the moment,
could it be this is BT messing around with there servers?

Thanks
Allan
 

My Computer

System One

Welcome Allan

Of course it could be the servers, but it could be a host of other things.
Can you connect your computer via cable to see if the problem continues?
Can you tell if all computers in your home have the same problem at the same time?
Can you ask a friend using the same servers if he too has a problem?
Did you call the company?
Finally go to search and type event viewer
In event viewer look for errors that may explain your problem
I wish you luck
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Thanks Richard
yes my daughter was using her laptop and the same thing happened when i was on the Internet on my Computer.


Thanks
Allan
 

My Computer

System One

Allan
If you and your daughter had the same problem at the same time the cause has to be the hub or the ISP.
Does not sound like a Vista software problem.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
You are very welcome
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
ADR said:
Hello All
Recently my Internet has been going off for it seems no reason, i have a Bt Hub, every now and then internet goes off and sign comes on the screen say your Hub is not connected to the Internet, it then a says a cable in not connected, when i check the cables they are all ok , then a couple of minutes later everyting is back to normal, also sometimes my msn dosent work and it say it is unavailable at the moment,
could it be this is BT messing around with there servers?

Thanks
Allan
Click to expand...

Hi Allan, Welcome to the forum. Sorry about your troubles.

After completing the excellent suggestions by Richc, if you are still having problems may I suggest that you download the BT Broadband Desktop Help program from:-

BT Broadband Desktop Help | Help | BT.com Help

It is a good source of problem solving and information. They also have a 24hr. free helpline if your'e really stuck. Which BT Hub do you have?

I use BT myself for all my computers,I use the new Hub 3, and on occasions there are interruptions to service through upgrade work which is being carried out in many places at the moment. The best way to check is online for any work in your area.

Hope this information may be of use to you.
Thank you.

Too slow typing again!
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
Thanks for your help, i got my hub 2 years ago, it i thing a Bt hub 4.0, i am not at home so i cant be sure, i shall look at the helpline and see what i can glean from that.

Regards
Allan
 

My Computer

System One

ADR said:
Thanks for your help, i got my hub 2 years ago, it i thing a Bt hub 4.0, i am not at home so i cant be sure, i shall look at the helpline and see what i can glean from that.

Regards
Allan
Click to expand...

Hi Allen,
The Broadband desktop help. I will be surprised if it is not already downloaded onto your computer?
Do also follow Rich's suggestions.
Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
You must log in or register to reply here.
Back
Top