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Unable to connect to wireless network
  1. #1



    Newbie
    Join Date : Jun 2011
    Posts : 6
    Vista Home Basic, 32-bit
    Local Time: 06:15 PM

    Unable to connect to wireless network

    Can anyone help with the following problem please?

    I am unable to connect to a wireless network.

    I have an Acer Aspire 5315 with an Atheros AR5007EG wireless adapter. This shows as "working correctly" in Device Manager. I have tried to re-install drivers for it endlessly. They all seem to install ok but I still have the problem.

    The symtoms are....

    1) If I try to setup a wireless connection I get "An unexpected error occured". There are no useful looking messages in Event Viewer.

    2) If I use "Diagnose and repair" I get "The network adapter is experiencing driver or hardware related issues".

    I have uninstalled just about anything that I think might be causing conflicts. I have scanned for malware. I have run chkdsk and sfc. I have all the latest updates from Windows Update. I have tried in Safe Mode with Networking but still get the same results.

    OS is Vista Home Basic 32-bit SP2.

    I'd be grateful for any advice that might help to resolve this please.


      My System SpecsSystem Spec

  2. #2
    Lottiemansion's Avatar

    Senior Member



    Join Date : Sep 2010
    Sheffield
    Posts : 1,817
    Vista Home premium 32 bit (SP2 plus)
    Local Time: 06:15 PM
    uk uk yorkshire

     

    Re: Unable to connect to wireless network

    Hi,


    Try the drivers from the Acer website: -


    http://support.acer-euro.com/drivers/notebook/as_5315.html

      My System SpecsSystem Spec

  3. #3



    Newbie
    Join Date : Jun 2011
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    Vista Home Basic, 32-bit
    Local Time: 06:15 PM


      Thread Starter

    Re: Unable to connect to wireless network

    Thank you. That's one of several sources of driver that I've tried, but all with the same result.

      My System SpecsSystem Spec

  4. #4
    Lottiemansion's Avatar

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    Join Date : Sep 2010
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    Re: Unable to connect to wireless network

    Well,

    If it's not working & you have the correct drivers, then, it must be "Broken"?

    Does it work in another PC? If you can test it.

      My System SpecsSystem Spec

  5. #5
    roy69's Avatar

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    Join Date : Nov 2007
    uk
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    Re: Unable to connect to wireless network

    By your post it seems as you can see other signals.
    Try to log into someone elses signal to see if the box comes up asking for a key (this is diagnostics not hacking).
    If it does ask for a key then your card is working.
    If it fails then turn off the firewall and other security software on your laptop then try again.
    If this fails post back and I will try to come up with a solution.

      My System SpecsSystem Spec

  6. #6



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    Join Date : Jun 2011
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    Local Time: 06:15 PM


      Thread Starter

    Re: Unable to connect to wireless network

    >>"By your post it seems as you can see other signals."

    Thanks. No, I can't see any wireless networks at all.

    However, I have now proved that the hardware is ok. I booted up from a Live Ubuntu CD and that was able to see and connect to wireless networks immediately. So, it definitely seems that some obscure software problem on Windows is causing this.

    I'm begining to think of re-loading Windows from scratch but would love to hear of any other ideas before I go down that route. Thanks.

      My System SpecsSystem Spec

  7. #7
    Lottiemansion's Avatar

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    Re: Unable to connect to wireless network

    Hi,

    Try these drivers from this website: -

    Drivers for Atheros AR5007EG and Windows Vista

      My System SpecsSystem Spec

  8. #8



    Newbie
    Join Date : Jun 2011
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    Vista Home Basic, 32-bit
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      Thread Starter

    Re: Unable to connect to wireless network

    Thank you. I had tried one or two from that site but your link lists several. I'll try those from the most recent backwards and see where I get to.

      My System SpecsSystem Spec

  9. #9
    roy69's Avatar

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    Re: Unable to connect to wireless network

    Turn off your firewall software to see if this is causing a problem.

      My System SpecsSystem Spec

  10. #10



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    Join Date : Jun 2011
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      Thread Starter

    Re: Unable to connect to wireless network

    Thank you. I have turned off the Windows Firewall and as far as I can see there is no other firewall installed. Other people have said that these symptoms can be caused by firewall problems.

    I will try a few of the additional drivers next. I won't be able to do this for a couple of days when I'll report back. I appreciate the various replies.

      My System SpecsSystem Spec

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