Hi,

Basically, my computer is a Samsung and I use a wireless Internet connection.

We have a BT hub which was changed 2 weeks ago, my computer worked fine until a week ago when I turned it I and it would no longer connect to the Internet. I called BT and they went through lots of options.

Turned the Internet off and on
Tried manually putting in a new IP address
Reset the adapter and run troubleshooting
Connected the computer to the hub with a wire

None of these things worked! I was on the phone with them for an hour and a half. I saw some one on here tell another user to do a system restore, but I only have the option to restore it from 5 days ago, but it's now been 7 days since the problem started!

I really need the Internet, but I am useless. Does anyone have any clue how I can make it work again!?



Thank you so much for any help you can give

Georgia

Hi,

Thanks for your answer. It didn't work when I connected it via cable. The other computers in the house all connect fine. My computer worked for a week, then suddenly stopped. I didn't change anything at all in that time

Georgia