No Connectivity Vista & SCH-LC11 Hotspot

drummajor

New Member
I purchased a Verizon/Samsung 4G LTE SCH-LC11 October 25.* It worked out of the box connecting to four different PCs and three operating systems (XP,Vista and Windows 7).* On or about12/1/11the HP laptop running Vista could not connect to the web.* The PC could connect to the Hotspot but could not get through to the web.* When looking at the Hotspot from another computer I could not see the computer as connected.* Went to the local VZ retailer and they fiddled with the device and computer for about 30 mins, then brought in tech support.* After running through the same hoops I did, and the store rep, tech support said “bad hotspot, bad!”* A new Hotspot arrived via USPS a few days later. <-That was the good*news*
*
I installed the Hotspot*3 out of*4 computers have a connection (Strong 4G).* I ran all of the trouble shooting drills again with no joy.* I called VZ Tech support and worked through the tier I guy and was handed off to the tier II person.* After a few min.s* the recommendation was “you need a new driver for your network adopter”.* Wellll I had a bit of a problem with this because I had already disabled the internal adopter and substituted a USB that was working fine on another computer and I had taken the laptop to the local library and was able to connect to the internet on their WiFi signal.* Adapter is working.* But strange things happen in these little boxes.* I updated the driver.* No connection.
*
Here are the steps I have taken to correct this issue:
*
1. Updated the internal adapter driver
2. Tested adapter on library WiFi system – WORKS OK.
3. Disabled the internal adapter and swapped an external USB
4. Reset the TCP/IP stacks (failed because of Denied Access Message) Note was running as ADMINISTRATOR
5. Disabled the Firewall
6. Did a system reset to11/18/11
7. Removed the virus protection
8. Started in SAFE Mode with Networking and tried the TCP/IP resets. (As administrator) Failed
9. Checked that MAC blocking was not on.
10. Internet Properties>Connections>Lan Settings> Disabled Automatically Detect Settings
11. Disabled Ipv6
12. Tried to PING specific sites with no success.
13. Suggested, but not tried, Change DNS Server. I do not do this because I can't get to the web it did not make much sense to change the DNS Server??
14. Checked with Samsung to see if the Hotspot has the latest firmware. Both to original and replacement hotspots were up to date and had same version.
15. Verizon Tech Support has no solutions

It appears that I am getting to the hotspot but not through the hotspot. There is some sort of disagreement between Vista and the Hotspot. There is also the additional issue of why I cannot reset the TCP/IP stacks?
*
Anybody out there in Whoville know how to get this HP G60 Laptop back on line through the SCH-LC11 Hotspot?* The real problem is that the LAP top is the personal property of She-Who-Must-Be-Obeyed and she is holding my Christmas gifts hostage. Not really nice for one senior citizen to do to another, is it?

Happy Holidays to All

IPCONFIG/ALL below
ipconfig all 12-20-2011

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Deanna>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Deanna-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5009 802.11a/g/n WiFi Adapter
Physical Address. . . . . . . . . : 00-25-56-2B-3F-E7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::49d4:a450:9b13:f32c%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.243.44(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 335553878
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-B4-19-9F-00-25-56-2B-3F-E7

DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{9A33B1C1-BFF3-4E5C-BC88-CD4439F84
8A5}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Deanna>
 

My Computer

System One

  • Manufacturer/Model
    HP G-60
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