Originally Posted by barman58
I trust that you are in post-Christmas recovery, and training long and hard for the New Year.
While what you say has an element of ideal truth about it, the laws that are in place in this Country to theoretically 'protect' the consumer, are more effective as a 'shield' for unscrupulous retailers to hide behind. And I'm speaking from some hard-learned experience here.
This is primarily because the leading Consumer Advocate Agency is toothless, the individual State Consumer Protection Offices [of Fair (sic) Trading] wear dentures, and they then refer the poor Customer to the Federal Agency called the Australia Competition and Consumer Commission, which then asks for a Fee to conduct a 'Small Claims Tribunal'.
That Fee often exceeds the cost to the consumer of the original item, so in effect, the customer always ends up as the loser. The Retailer has the money, the customer is left dissatified, and the so-called Consumer Advocates and State and Federal agencies just don't give a damn.
I wish Smarty all the very best in his endeavours to gain any sort of satisfaction from the Retailer concerned.