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Outlook 2007 only opens in safe mode

  1. #1



    Newbie
    Join Date : Mar 2008
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    Outlook 2007 only opens in safe mode

    Help. Outlook 2007 will only open in safe mode. Though workable, it isn't a good long term solution. Here's what as the result of scouring various internet user groups. I'm hoping somebody here ends that cycle with a solution.

    I've:

    1. Run scanpst.exe. No errors found in my .pst file.
    2. I've disabled all Outlook 2007 add-ons.
    3. I've done resetting of outcmd.dat and extend.dat
    4. I've created a new .pst file and done an export of the old .pst to that new .pst.
    5. I've created a new desktop shortcut icon that points to Outlook 2007 in the office directory

    There is the sum and substance of all the advice I've seen. I'm left with the problem, i.e., I click on Outlook 2007 and I get the splash screen along with fragments of the normal screen in the upper left hand corner: file, edit, view, go, tools, help, search - menu bar. That's it. Cursor is frozen. I do the 3 finger salute. Up comes task manager. I end the task, reclick on Outlook 2007 icon and I'm allowed to load the app in safe mode.

    What I'm looking for is a real smart guy/chick who has been down this route and has the 'fix'. Are you he/she?

    p.s. by the way, Microsoft's support site is absolutely lousy, containing nothing in the KB about this common problem and ultimately only leads to an invitation to spend $49 with MSFT product support. Good grief!

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  3. #2



    Newbie
    Join Date : Sep 2008
    Charlotte, NC
    Posts : 2
    Vista Home Premium 32bit
    Local Time: 12:24 AM
    usa us north carolina

     

    Re: Outlook 2007 only opens in safe mode

    I have EXACTLY the same issue. It just started recently. Have cleaned the registry. Have uninstalled and reinstalled Office 2007. Nothing changes. Have restored windows to point before this started, but nothing changed.

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  4. #3
    marrypoppins's Avatar
    Join Date : Jun 2008
    Minnesota
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    Microsoft® Windows Vista™ Home Premium
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    Re: Outlook 2007 only opens in safe mode

    Mdunaway is your problem with Outlook or Office?

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  5. #4



    Newbie
    Join Date : Sep 2008
    Charlotte, NC
    Posts : 2
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    usa us north carolina

     

    Re: Outlook 2007 only opens in safe mode

    Great question. It is with Outlook only.

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  6. #5
    johngalt's Avatar

    Antidisestablishmentarian


    Join Date : May 2008
    3rd Rock
    Posts : 3,847
    Windows 7 Ultimate x64
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    usa us georgia

     

    Re: Outlook 2007 only opens in safe mode

    Outlook, being a part of Office, would be uninstalled when Office is uninstalled, and then re-installed when Outlook is reinstalled.

    Hi,
    mdunaway, and welcome to the forums.

    Around the time this started to occur, check your Windows Update history and see if something got installed in Outlook that might be related to causing this issue....

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  7. #6


    HFA

    Newbie
    Join Date : Oct 2008
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    Vista Ultimate
    Local Time: 12:24 AM


     

    Re: Outlook 2007 only opens in safe mode

    so glad to find this thread as I developed this problem last week. many thanks to John Galt and Mary Poppins for directions to look. I should have made my name "Clueless in NC" but how do I tell which updates I installed last week?

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  8. #7



    Newbie
    Join Date : Oct 2008
    Posts : 2
    Vista
    Local Time: 06:24 PM


     

    Re: Outlook 2007 only opens in safe mode

    I too am having this same issue. Outlook works fine in safe mode but it just locks up in standard mode. Anyone have any suggestions? I have run the inbox repair tool, uninstalled and reinstalled Office, created new profiles, reset the extend.dat ... files. Ready to go back to Office 2k3 on Win XP. At least it worked ....

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  9. #8



    Senior Member
    Join Date : May 2008
    Posts : 1,823
    Vista x64 Ultimate
    Local Time: 12:24 AM


     

    Re: Outlook 2007 only opens in safe mode

    mapifix and repair on it.

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  10. #9



    Newbie
    Join Date : Oct 2008
    Posts : 2
    Vista
    Local Time: 06:24 PM


     

    Re: Outlook 2007 only opens in safe mode

    I tried this and nothing has changed. Outlook still only works in safe mode. And it is fixmapi not mapifix ...

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  11. #10



    Newbie
    Join Date : Mar 2010
    Posts : 1
    32bit
    Local Time: 10:24 PM


     

    Re: Outlook 2007 only opens in safe mode

    Hi all, got this advice from another page...Worked for me and simple!! The problem is with an add-on called 'Windows search' which ironically crashed my comp all the time. I am by no means a 'techy' on computers, but followed this advice and it worked....AT LAST!!

    go to control panel/admin tools/services. look for windows search. double click it--disable it (from the drop down menu), & apply ok.

    Cheers all and Happy computing

    KiwiDAG

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