Outlook 2007 "Freezes"

Dzomlija

Dzomlija

Resistance is Futile
Vista Guru
Gold Member
I've just re-installed Office 2007 on Vista Ultimate x64, and when I imported the PST that I exported from Office 2003 (that was on my XP machine), it froze, and I had to use Task Manager to close it.

Now, when I open Office 2007, it just "freezes". I check task manager, and it's using 25% CPU resources (100% of one of the cores on my Phenom Quad). I can't click anything. I can't move the window around. Nothing. And it does not show "Not Responding" as is usual when a program crashes in Vista.

SCANPST shows no erros in the PST files.

How do I fix this?
 

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    Currently dual booting between Vista x64 Ultimate Windows 7 BETA x64
Out of curiosity, have you ever let it run just to see if it will sort itself out? (Oh, and in the text of the post, you mean Outlook, not Office, right?)

I had the issue with Outlook once when I had corrupted the file and it had to sort itself out. 2 minutes later, it was fine and the problem hasn't recurred.

Also, do you have all the Office updates (there have been quite few)?

If not, I'll look around for a few things. I wonder if they changed format from 2003 to 2007 so that they aren't really compatible. Or, maybe that's what's going on; some of the conversions can take awhile, especially if your file is big (think of how long it can take to convert a large .docx to .doc).

Anyway, if you could give me that information, I'll get to work on solving this one for you.
 

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System One

Outlook 2007 has got to be the most unreliable Outlook ever made, I have uninstalled it on all my machines and replaced it with the rock solid 2003
 

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Apologies for the late reply guys, but my ADSL was down again.

To answer FightingScallion, when Outlook 2007 froze on me, it didn't take a few minutes to resolve itself. I left it running overnight (about 8 hours) and when I got back in the morning, it was still frozen. No "Not Responding" messages. Nothing. I couldn't even move the window.

And z3r010, I think you and I differ greatly on this. I've actually found Outlook 2007 to be highly stable and reliable, despite this little glitch I've just had, which is the first real major issue I've had with it.

And as for the solution, it is perhaps one I'm not happy with, as I'm no closer to finding out what originally caused the problem to begin with. But it worked:

I completely uninstalled the entire Office 2007 package, and manually deleted all remaining traces of Outlook 2007 (.PST files and the like). I installed Office 2003, setup my e-mail account, imported my backup PST file. Once I was sure that everything was working, I performed an Upgrade installation of Office 2007, and now Outlook 2007 is working without any problems or hangups.

Maybe I should not have originally first installed the Office SP1 before restoring my backup emails?
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    AMD Phenom 9600 Quad
    Motherboard
    ASUS MB-M3A32-MVP Deluxe/WiFi
    Memory
    2 x A-Data 2GB DDR2-800
    Graphics Card(s)
    ASUS ATI Radeon HD 2400PRO
    Monitor(s) Displays
    SAHARA 21"
    Screen Resolution
    1600x1200
    Hard Drives
    2 x 80GB Seagate (I)
    2 x 120GB Seagate (I/S)
    2 x 200GB Seagate (I/S)
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    800W
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    Thermaltake Tai-Chi
    Cooling
    Tai-Chi Water Cooler
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    Genius
    Mouse
    Logitech
    Internet Speed
    384kbps
    Other Info
    Currently dual booting between Vista x64 Ultimate Windows 7 BETA x64
Hello, I would like to ask this question again. I get the same issue over and over. I can work with outlook, sometimes for hours, but then it freezes, no response at all, and my CPU is at about 50% load and stuck there. The only way to close it is to use task manager. This has happened about every day this week so far and I am hoping the complete uninstall is not the only resolution. Any thoughts? Other than outlook 2007 sucks?

I have Ultimate 64, outlook 2007, E8400, and 4 gig ram. NO other programs do this for me and the info on how to fix is very, very hard to find.

Thank you in advance....StevieRay
 

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    StevieRay Supa Dupa Computa
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    P180
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