Vista - Acrobat popup :(

**dbacs** · 05-18-2008

Hi,

I get a setup popup sometimes when i right click on a folder or file.

The popup says "Installing Acrobat setup files" with a small computer icon to the left and a cancel button down bottom. Also there is a blue status bar in the middle of the popup.

Usually i just cancel the popup, but if i let it run the popup starts to install some kind of acrobat files. When done it asks to reboot.

Anyone know how to get rid of this?

**Brink** · 05-18-2008

Dan,

Does this happen for any particular type of file (EX: PDF) or folder, or just any?

I would look in the Acrobat settings to turn off any option that adds anything to the context menu and for automatic updates.

Shawn

**dbacs** · 05-18-2008

Hi,

No it is completely random.

I looked in acrobat's settings and i could not find a way to disable the popup. I then looked in the task manager and right clicked on the "acrotray.exe" process and got the popup. I was able to capture the popup to jpeg. It is attached.

I then tried this again and it did not work. It seems to happen when i either right click or select properties on any object anywhere.

**Brink** · 05-18-2008

Dan,

Does Adobe Acrobat run fine otherwise?

If yes, then open msconfig, and uncheck any item for Adobe to disable the startup item. See Option Two, Method Two in this tutorial for how if needed. Restart the computer afterwards. Check to see if acrotray.exe is no longer in Task Manager.

Startup Programs - Enable or Disable

If not, then you try uninstalling the Adobe program and reinstall it to see if that helps.

Hope this helps,
Shawn

**dbacs** · 05-18-2008

I tried using msconfig to disable but got an error message..."This file does not have a program associated with it...".

I then went through windows defender as outlined in your tutorial.

This has not fixed the problem.

**Brink** · 05-18-2008

Have you tried uninstalling the program, restart the computer, then reinstall it? You may need to boot into Safe Mode to uninstall it if you get a file in use error while trying.

Shawn

05-18-2008	#1 (permalink)
dbacs vista 32 77 posts	Acrobat popup :( Hi, I get a setup popup sometimes when i right click on a folder or file. The popup says "Installing Acrobat setup files" with a small computer icon to the left and a cancel button down bottom. Also there is a blue status bar in the middle of the popup. Usually i just cancel the popup, but if i let it run the popup starts to install some kind of acrobat files. When done it asks to reboot. Anyone know how to get rid of this?
My System Specs

05-18-2008	#2 (permalink)
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 26,056 posts	Re: Acrobat popup :( Dan, Does this happen for any particular type of file (EX: PDF) or folder, or just any? I would look in the Acrobat settings to turn off any option that adds anything to the context menu and for automatic updates. Shawn
My System Specs

05-18-2008	#3 (permalink)
dbacs vista 32 77 posts	Re: Acrobat popup :( Hi, No it is completely random. I looked in acrobat's settings and i could not find a way to disable the popup. I then looked in the task manager and right clicked on the "acrotray.exe" process and got the popup. I was able to capture the popup to jpeg. It is attached. I then tried this again and it did not work. It seems to happen when i either right click or select properties on any object anywhere. Attached Thumbnails
My System Specs

05-18-2008	#4 (permalink)
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 26,056 posts	Re: Acrobat popup :( Dan, Does Adobe Acrobat run fine otherwise? If yes, then open msconfig, and uncheck any item for Adobe to disable the startup item. See Option Two, Method Two in this tutorial for how if needed. Restart the computer afterwards. Check to see if acrotray.exe is no longer in Task Manager. Startup Programs - Enable or Disable If not, then you try uninstalling the Adobe program and reinstall it to see if that helps. Hope this helps, Shawn
My System Specs

05-18-2008	#5 (permalink)
dbacs vista 32 77 posts	Re: Acrobat popup :( I tried using msconfig to disable but got an error message..."This file does not have a program associated with it...". I then went through windows defender as outlined in your tutorial. This has not fixed the problem.
My System Specs

05-18-2008	#6 (permalink)
Brink Vista x64 Ultimate SP2, Windows 7 Ultimate x64 26,056 posts	Re: Acrobat popup :( Have you tried uninstalling the program, restart the computer, then reinstall it? You may need to boot into Safe Mode to uninstall it if you get a file in use error while trying. Shawn
My System Specs

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