Icon FingerPrint without the image of finger !

T

Tai278

New Member
Dear all,

I have a Laptop HP, with Windows Vista SP1.
I have a strange issue since yesterday : when I turn on my Laptop, normally I get 2 icons asking me the choice either using Fingerprints or Logon with Password, but, now the icon of Fingerprints is empty i.e. it doesn't show the image of the finger as in the past !!! It simply show me a frame without nothing inside !!!
Can somebody help me to restitute the original icon with the finger inside ?
Thank you very much ...
 

My Computer

System One

Hi, Tai278, and welcome to the forums.

Have you gone to the HP website and made sure you're running the latest versions of the drivers? Perhaps after a Windows Update you just need to reinstall the driver for the fingerprint reader....
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
Hi Johngalt, thank you for your rapid reply.
Sincerely I don't have enough knowledge to select the right driver I need. When I go to the HP Website, for my Product : HP Pavilion dv 6500 Notebook PC, I saw a lot of drivers and I don't know what to do ...
I hope that someone on this forum can help me more in details ? may be somebody has already the same problem than me ?
thanks a lot

There is never time to do it right - but always time to do it again.
 

My Computer

System One

there should be a driver relating to the fingerprint reader - it will say that, if not in the title, then in the description....
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Keyboard
    Logitech G15 (gen 2)
    Mouse
    Logitech MX Master (shared)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex
Hi all,

I downloaded from the HP Website the Driver sp37812.exe corresponding to the model of my laptop : HP Pavilion dv6660eb. Then I executed this driver and reboot the laptop. But I still obtain the empty icon of FingerPrint Sensor (= only the frame) , i.e. without the finger's image inside !!!!
Somebody can give me additional advices ? thanks in advance
 

My Computer

System One

You have the correct driver/software, I'll list the download page again because you may need it for what I'm going to suggest:
AuthenTec Inc. AES2501 Fingerprint Driver HP Pavilion dv6660eb Notebook PC

Alright, check your Add/Remove Programs menu for the software to do with your fingerprint reader (my HP Pavilion tx 1000 has "VeriSoft Access Manager"). Uninstall the software (reboot if necessary) and then execute the driver again.
 

My Computer

System One

  • Manufacturer/Model
    Acropolis
    CPU
    Intel Core i7-6800k @ 4.0 GHz
    Motherboard
    ASUS X99-M WS
    Memory
    32GB Corsair Vengeance 2x16GB
    Graphics Card(s)
    ASUS GeForce GTX 1080 STRIX
    Monitor(s) Displays
    ASUS ROG Swift PG278Q
    Screen Resolution
    2560x1440
    Hard Drives
    2x 256GB Samsung 850 Pro (RAID 0)
    1x 500GB Samsung 850 Evo
    2x Western Digital RED 4TB (RAID 1)
    50TB File Server (Multiple RAID 6)
    PSU
    Corsair AX1200i
    Case
    Corsair Air 240
    Keyboard
    Razer Blackwidow X Chroma
    Mouse
    Logitech G502
    Internet Speed
    250Mbps Down | 15 Mbps Up
Thank you Freelancer852,

I also use Verisoft Access manager on my laptop dv6660eb Pavilion. Indeed I saw that the driver is AES2501A. You suggested me to uninstall Verisoft Access Manager ? I don't know if it is recommended ? I am afraid that we can not regenerate this software by executing the driver. If it is the case, how can I re-install it ?
Do you have any recommendation about that ?
Best regards
 

My Computer

System One

Well, when I first got this laptop I reformated it to get rid of all the "extra" programs that HP installs. I forget where I found the VeriSoft software again, but I'm pretty sure that it's bundled in the driver.
 

My Computer

System One

  • Manufacturer/Model
    Acropolis
    CPU
    Intel Core i7-6800k @ 4.0 GHz
    Motherboard
    ASUS X99-M WS
    Memory
    32GB Corsair Vengeance 2x16GB
    Graphics Card(s)
    ASUS GeForce GTX 1080 STRIX
    Monitor(s) Displays
    ASUS ROG Swift PG278Q
    Screen Resolution
    2560x1440
    Hard Drives
    2x 256GB Samsung 850 Pro (RAID 0)
    1x 500GB Samsung 850 Evo
    2x Western Digital RED 4TB (RAID 1)
    50TB File Server (Multiple RAID 6)
    PSU
    Corsair AX1200i
    Case
    Corsair Air 240
    Keyboard
    Razer Blackwidow X Chroma
    Mouse
    Logitech G502
    Internet Speed
    250Mbps Down | 15 Mbps Up
Actually, Hp abandoned the verisoft software, its now Digital Persona, so if you're downloading the verisoft, its the old, non-sp1 compliant version. I'm using the Digital Persona software (3/2008 version) and SP1 and the fingerprint is there.

Also, the driver and the software are seperate
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Core 2 Duo
    Memory
    4GB
    Graphics Card(s)
    Nvidia
    Monitor(s) Displays
    2
    Screen Resolution
    1280x800 ; 1440x900
    Hard Drives
    3
    160gb internal
    60gb external
    250gb external
I'm using VeriSoft, and I've got SP1 on this laptop...
 

My Computer

System One

  • Manufacturer/Model
    Acropolis
    CPU
    Intel Core i7-6800k @ 4.0 GHz
    Motherboard
    ASUS X99-M WS
    Memory
    32GB Corsair Vengeance 2x16GB
    Graphics Card(s)
    ASUS GeForce GTX 1080 STRIX
    Monitor(s) Displays
    ASUS ROG Swift PG278Q
    Screen Resolution
    2560x1440
    Hard Drives
    2x 256GB Samsung 850 Pro (RAID 0)
    1x 500GB Samsung 850 Evo
    2x Western Digital RED 4TB (RAID 1)
    50TB File Server (Multiple RAID 6)
    PSU
    Corsair AX1200i
    Case
    Corsair Air 240
    Keyboard
    Razer Blackwidow X Chroma
    Mouse
    Logitech G502
    Internet Speed
    250Mbps Down | 15 Mbps Up
May have been my particular model and driver then because when I upgraded to SP1, out went the fingerprint reader. Luckly, HP had already released the Digital Persona software. Personally, even if it didn't kill it, I would have switched anyway. The verisoft software and I never got along.

Unfortuantely though, and don't know if you guys have tried this or not, on HP computers at least, the fingerprint driver/software kills the Media Center's ability to connect to media center extenders. :mad: Just threw that out there.

Look at the cause:
Error message when you connect a Windows Media Center Extender device to a computer that is running Windows Vista Media Center: "Extender did not connect"
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Core 2 Duo
    Memory
    4GB
    Graphics Card(s)
    Nvidia
    Monitor(s) Displays
    2
    Screen Resolution
    1280x800 ; 1440x900
    Hard Drives
    3
    160gb internal
    60gb external
    250gb external
Back on topic though, if you've already reinstalled the driver, then the only thing left is to reinstall the verisoft software. If you can't find it under your particular model, look under a model one close to it.
 

My Computer

System One

  • Manufacturer/Model
    HP
    CPU
    Core 2 Duo
    Memory
    4GB
    Graphics Card(s)
    Nvidia
    Monitor(s) Displays
    2
    Screen Resolution
    1280x800 ; 1440x900
    Hard Drives
    3
    160gb internal
    60gb external
    250gb external
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