Removing HP Health Check

D

dcoryh192

New Member
I just bought an HP Pavilion 64-bit with Vista Premium. Certain programs that use the Ctrl+Shift+C don't work right because thats the keystroke that HP Health Check opens up on. I want to get rid of it.

I have tried uninstalling it but I can't find it. I uninstalled HP Help and Support and it was still there (so I put it back).

Here is a picture of my Programs and Features list. What is the Health Check under?
healthcheckqm1.jpg
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion dv5
    CPU
    Intel Core 2 Duo P7350 @ 2.00GHz
    Memory
    4GB
    Graphics Card(s)
    NVIDIA GeForce 9200M GS (256 MB)
    Monitor(s) Displays
    15" Laptop Screen
    Screen Resolution
    1280 x 800
    Hard Drives
    320 GB Western Digital Laptop HD
Try disabling it and see if ctrl+shift+c works
Open Start >> Run and type Services.msc and press Enter
Scroll Down and Locate HP Health Check Service and right click and select Properties
Click Stop button and Select Disabled from the Startup type drop down.
Click Ok and close services.
 

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario/SR5113WM
    CPU
    AMD Athlon 64 X2 3600+ 1.9Ghz
    Motherboard
    Asus M2N68-LA
    Memory
    PNY Optima Memory DDR2 2GB 2x1 kit
    Graphics Card(s)
    PNY Nvidia 8400 GS 256MB
    Sound Card
    On board RealTek
    Monitor(s) Displays
    Acer X163W LCD
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 160 GB SATA 3G (3.0Gb/sec)
    7200 rpm
    Western Digital 160 GB IDE
    PSU
    Dynex 400w
    Case
    Nothin Special
    Cooling
    Stock
    Keyboard
    Standard 102 key with volume and sleep buttons
    Mouse
    Wireless Logitech LX7
    Internet Speed
    Comcrap 10mb cable
    Other Info
    Insignia 2.1 speakers, wireless Xbox 360 controller w/plug n play charger, Belkin wireless G + mimo usb network adapter.
Nope. It doesn't work. I have tried restarting computer too. Nothing
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion dv5
    CPU
    Intel Core 2 Duo P7350 @ 2.00GHz
    Memory
    4GB
    Graphics Card(s)
    NVIDIA GeForce 9200M GS (256 MB)
    Monitor(s) Displays
    15" Laptop Screen
    Screen Resolution
    1280 x 800
    Hard Drives
    320 GB Western Digital Laptop HD

My Computer

System One

  • Manufacturer/Model
    HP Compaq Presario/SR5113WM
    CPU
    AMD Athlon 64 X2 3600+ 1.9Ghz
    Motherboard
    Asus M2N68-LA
    Memory
    PNY Optima Memory DDR2 2GB 2x1 kit
    Graphics Card(s)
    PNY Nvidia 8400 GS 256MB
    Sound Card
    On board RealTek
    Monitor(s) Displays
    Acer X163W LCD
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 160 GB SATA 3G (3.0Gb/sec)
    7200 rpm
    Western Digital 160 GB IDE
    PSU
    Dynex 400w
    Case
    Nothin Special
    Cooling
    Stock
    Keyboard
    Standard 102 key with volume and sleep buttons
    Mouse
    Wireless Logitech LX7
    Internet Speed
    Comcrap 10mb cable
    Other Info
    Insignia 2.1 speakers, wireless Xbox 360 controller w/plug n play charger, Belkin wireless G + mimo usb network adapter.

My Computers

System One System Two

  • Operating System
    Vista
    CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    4gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
  • Operating System
    win7/vista
    CPU
    intel i5-8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    ballistix 2x8gb 3200
SIW2 said:
Removing HP Pavilion Health Check - Ixquick Metasearch
Click to expand...
That didn't really help at all

mansrm81 said:
Is there any options that can disable the hot keys. See if it shows up in this
Description of the Windows Installer CleanUp Utility
Click to expand...
No options to remove hotkeys. The windows installer thing found two entries. One Active assist (or something) for Health Check, the other was something else like that. I removed them both and will see how that works.

EDIT: Nope. HP Health Check is still there and the hotkey still doesn't work.

EDIT 2: The things I removed (or at least tried) were called:
HP System Information (Installed Programs) said:
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
Click to expand...
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    HP Pavilion dv5
    CPU
    Intel Core 2 Duo P7350 @ 2.00GHz
    Memory
    4GB
    Graphics Card(s)
    NVIDIA GeForce 9200M GS (256 MB)
    Monitor(s) Displays
    15" Laptop Screen
    Screen Resolution
    1280 x 800
    Hard Drives
    320 GB Western Digital Laptop HD
I would try seeing what processes were running in the Task Manager's "Processes" tab.

My (limited) experience with HP has been that most of their software starts with "hp"

Write them down (or take a screen-shot), and start killing them one by one, and testing that key combination as you go. When you find the one that is responsible, search your hard disk for it and rename the file!! ;)
 

My Computer

System One

Also, the HP Help Center could be invoked by your keyboard software. This is especially true if you have a "special" keyboard with extra buttons and such.

If that is the case, go to Control Panel > Keyboard and check around for any special button controls and such. You might find it can be disabled there.
 

My Computer

System One

Well, the HP processes are (with the descriptions in parenthesies):

  • HPKBDAPP.exe (HP Quicktouch On Screen Display)
  • HpqSRmon.exe *32 (HpqSRmon)
  • hpswp_clipbook.exe *32 (HP Smart Web Printing add-on for Internet Explorer)
  • HPWAMain.exe *32 (HPWAMain Module)
  • hpwuSchd2.exe *32 (hpwuSchd2 Application)
  • QLBCTRL.exe *32 (Quick Launch Buttons) [My Laptop has touch buttons that do different stuff. That is what these are]
  • QPService.exe *32 (HP QuickPlay Resident Program)
and when I use the hot keys to open the health care:
  • HPHC.exe (HP Health Check)
thats everything in task manager. None of them seem like they would do it. i don't know. As far as the keyboard settings go, I didn't find anything relating to hotkeys in the keyboard thing.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion dv5
    CPU
    Intel Core 2 Duo P7350 @ 2.00GHz
    Memory
    4GB
    Graphics Card(s)
    NVIDIA GeForce 9200M GS (256 MB)
    Monitor(s) Displays
    15" Laptop Screen
    Screen Resolution
    1280 x 800
    Hard Drives
    320 GB Western Digital Laptop HD
dcoryh192 said:
Well, the HP processes are (with the descriptions in parenthesies):

  • HPKBDAPP.exe (HP Quicktouch On Screen Display)
  • HpqSRmon.exe *32 (HpqSRmon)
  • hpswp_clipbook.exe *32 (HP Smart Web Printing add-on for Internet Explorer)
  • HPWAMain.exe *32 (HPWAMain Module)
  • hpwuSchd2.exe *32 (hpwuSchd2 Application)
  • QLBCTRL.exe *32 (Quick Launch Buttons) [My Laptop has touch buttons that do different stuff. That is what these are]
  • QPService.exe *32 (HP QuickPlay Resident Program)
and when I use the hot keys to open the health care:
  • HPHC.exe (HP Health Check)
thats everything in task manager. None of them seem like they would do it. i don't know. As far as the keyboard settings go, I didn't find anything relating to hotkeys in the keyboard thing.
Click to expand...

Did you actually try to kill any of those processes?

The "QLBCTRL.exe" especially stands out to me, though another of those could easily be responsible. They'll come back when you reboot - so if killing a process hoses your system, just reboot and remember not to touch that process again.
 

My Computer

System One

I tried stopping all of those processes, nothing worked.

Then I found this site: HP | corey gilmore's blog, and I followed the instructions on it, which removed HPHC.
But now, when I do ctrl + shift + c, windows just says it cant find hphc.
hphcga1.jpg
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion dv5
    CPU
    Intel Core 2 Duo P7350 @ 2.00GHz
    Memory
    4GB
    Graphics Card(s)
    NVIDIA GeForce 9200M GS (256 MB)
    Monitor(s) Displays
    15" Laptop Screen
    Screen Resolution
    1280 x 800
    Hard Drives
    320 GB Western Digital Laptop HD
Do you have a HP Health Check shortcut, either on your desktop or in the start menu?

If so, check the properties on that file. Does it have CTRL + SHIFT + C configured as a shortcut key? If so, remove that.

After that point, you should be able to safely restore the HP Health Check to its previous condition, and use CTRL + SHIFT + C without it popping up.
 

My Computer

System One

ltwally said:
Do you have a HP Health Check shortcut, either on your desktop or in the start menu?

If so, check the properties on that file. Does it have CTRL + SHIFT + C configured as a shortcut key? If so, remove that.

After that point, you should be able to safely restore the HP Health Check to its previous condition, and use CTRL + SHIFT + C without it popping up.
Click to expand...

That was it. There was a shortcut leftover from the installation and sure enough, there it was. So I deleted the shortcut, and now Windows doesn't get pissed, and the other program that uses Ctrl + Shift +C works now.

I think I will put HPHC back. Now that I know how to get rid of that, I won't be bothered by it. I think it actually does have some practical use.

Thank You So Much!

David Cory Henderson
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion dv5
    CPU
    Intel Core 2 Duo P7350 @ 2.00GHz
    Memory
    4GB
    Graphics Card(s)
    NVIDIA GeForce 9200M GS (256 MB)
    Monitor(s) Displays
    15" Laptop Screen
    Screen Resolution
    1280 x 800
    Hard Drives
    320 GB Western Digital Laptop HD
I had the same problem instead of removing the program just either change or remove the shortcut key...basically place an Icon for HP Health on your desktop, right click on it and go to properties, there you will see the short-cut key, I just deleted it but just click and either change or delete it...hope this helps it helped me with my programs
 

My Computer

System One

Hi, thanks a lot for this thread. I bumped into this problem, had no clue how to fix it. I tried searching in the "Settings" menu, it doesn't refear to a lot of options, not to mention hotkeys. But after googling a bit, i found youre posts....extremly helpfull, saved me a lot ofheadache. So, thanks a lot!!!!!!!
Cheers!
 

My Computer

System One

There is an easier way. Just find the program (HPHC.exe). In Vista just press Windows Start, start typing "hp health check," right-click on it in the list and select Properties, and delete the Hot-Key combo so it says "None." Hit OK and you are good to go.

HP Health Care is already configured for automatic scans once a week. If you want to run it again, in Vista do the above steps except right-clicking on it. Instead, left-click on it or hit Enter if highlighted. Or invoke it from running HP Total Care Advisor.

Brad
 

My Computer

System One

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