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Vista - Removing HP Health Check

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Old 09-03-2008   #1 (permalink)


Vista Home Premium x64
 
 

Removing HP Health Check

I just bought an HP Pavilion 64-bit with Vista Premium. Certain programs that use the Ctrl+Shift+C don't work right because thats the keystroke that HP Health Check opens up on. I want to get rid of it.

I have tried uninstalling it but I can't find it. I uninstalled HP Help and Support and it was still there (so I put it back).

Here is a picture of my Programs and Features list. What is the Health Check under?

My System SpecsSystem Spec
Old 09-03-2008   #2 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: Removing HP Health Check

Try disabling it and see if ctrl+shift+c works
Open Start >> Run and type Services.msc and press Enter
Scroll Down and Locate HP Health Check Service and right click and select Properties
Click Stop button and Select Disabled from the Startup type drop down.
Click Ok and close services.
My System SpecsSystem Spec
Old 09-03-2008   #3 (permalink)


Vista Home Premium x64
 
 

Re: Removing HP Health Check

Nope. It doesn't work. I have tried restarting computer too. Nothing
My System SpecsSystem Spec
Old 09-03-2008   #4 (permalink)


Vista Ultimate 64bit SP2/
 
 

Re: Removing HP Health Check

Is there any options that can disable the hot keys. See if it shows up in this
Description of the Windows Installer CleanUp Utility
My System SpecsSystem Spec
Old 09-03-2008   #5 (permalink)


VISTA HOME PREMIUM X64/ 7 x64 / 7x86
 
 

Re: Removing HP Health Check

My System SpecsSystem Spec
Old 09-04-2008   #6 (permalink)


Vista Home Premium x64
 
 

Re: Removing HP Health Check

Quote  Quote: Originally Posted by SIW2 View Post
That didn't really help at all

Quote  Quote: Originally Posted by mansrm81 View Post
Is there any options that can disable the hot keys. See if it shows up in this
Description of the Windows Installer CleanUp Utility
No options to remove hotkeys. The windows installer thing found two entries. One Active assist (or something) for Health Check, the other was something else like that. I removed them both and will see how that works.

EDIT: Nope. HP Health Check is still there and the hotkey still doesn't work.

EDIT 2: The things I removed (or at least tried) were called:
Quote  Quote: Originally Posted by HP System Information (Installed Programs)
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check

Last edited by dcoryh192; 09-04-2008 at 07:51 PM..
My System SpecsSystem Spec
Old 09-06-2008   #7 (permalink)


vista64
 
 

Re: Removing HP Health Check

I would try seeing what processes were running in the Task Manager's "Processes" tab.

My (limited) experience with HP has been that most of their software starts with "hp"

Write them down (or take a screen-shot), and start killing them one by one, and testing that key combination as you go. When you find the one that is responsible, search your hard disk for it and rename the file!!
My System SpecsSystem Spec
Old 09-06-2008   #8 (permalink)


vista64
 
 

Re: Removing HP Health Check

Also, the HP Help Center could be invoked by your keyboard software. This is especially true if you have a "special" keyboard with extra buttons and such.

If that is the case, go to Control Panel > Keyboard and check around for any special button controls and such. You might find it can be disabled there.
My System SpecsSystem Spec
Old 09-06-2008   #9 (permalink)


Vista Home Premium x64
 
 

Re: Removing HP Health Check

Well, the HP processes are (with the descriptions in parenthesies):
  • HPKBDAPP.exe (HP Quicktouch On Screen Display)
  • HpqSRmon.exe *32 (HpqSRmon)
  • hpswp_clipbook.exe *32 (HP Smart Web Printing add-on for Internet Explorer)
  • HPWAMain.exe *32 (HPWAMain Module)
  • hpwuSchd2.exe *32 (hpwuSchd2 Application)
  • QLBCTRL.exe *32 (Quick Launch Buttons) [My Laptop has touch buttons that do different stuff. That is what these are]
  • QPService.exe *32 (HP QuickPlay Resident Program)
and when I use the hot keys to open the health care:
  • HPHC.exe (HP Health Check)
thats everything in task manager. None of them seem like they would do it. i don't know. As far as the keyboard settings go, I didn't find anything relating to hotkeys in the keyboard thing.
My System SpecsSystem Spec
Old 09-07-2008   #10 (permalink)


vista64
 
 

Re: Removing HP Health Check

Quote  Quote: Originally Posted by dcoryh192 View Post
Well, the HP processes are (with the descriptions in parenthesies):
  • HPKBDAPP.exe (HP Quicktouch On Screen Display)
  • HpqSRmon.exe *32 (HpqSRmon)
  • hpswp_clipbook.exe *32 (HP Smart Web Printing add-on for Internet Explorer)
  • HPWAMain.exe *32 (HPWAMain Module)
  • hpwuSchd2.exe *32 (hpwuSchd2 Application)
  • QLBCTRL.exe *32 (Quick Launch Buttons) [My Laptop has touch buttons that do different stuff. That is what these are]
  • QPService.exe *32 (HP QuickPlay Resident Program)
and when I use the hot keys to open the health care:
  • HPHC.exe (HP Health Check)
thats everything in task manager. None of them seem like they would do it. i don't know. As far as the keyboard settings go, I didn't find anything relating to hotkeys in the keyboard thing.
Did you actually try to kill any of those processes?

The "QLBCTRL.exe" especially stands out to me, though another of those could easily be responsible. They'll come back when you reboot - so if killing a process hoses your system, just reboot and remember not to touch that process again.
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