Outlook 2007 - You guys are my last resort

wolfyx

New Member
:confused: Hi Everyone,

I'm new to this forum and would like to thankyou in advance for trying to help me.

My problem.

I have a Dell Laptop with Windows Vista Ultimate (32 Bit OS) and I have Office 2007 Enterpris edition installed.

I had my work email (Exchange Server) configured within my outlook and it worked fine until lastweek. It just stopped working and I thought I'll try and reset outlook and try and re-configure but then everything went really wrong.

I deleted all the Pst and ost files, deleted the old profile and created a new one.

I configured a new profile and configured the exchange server settings and tried to start outlook but now it only gives me an error saying
.............. "cannot open default email folder. you must connect to microsoft exchange with current profile before you can synchronize with your offline folder file"................. (see the screenshots)

It just gives the error ad shutsdown the Outlook.

I tried the following:
Creating new pst and ost files.
Creating new profile.
Uninstalling Office and re-installing but no change.

Confirmations:
1. I have the same configuration at my work PC and there the outlook works fine withthe same email settings. And the operating system is Vista and Outlook 2007. So I know its nothing wrong ith the Exchange Mail server.
2. I can get email on my mobile without any problem.
3. I deleted all exchange server details and outlook worked without any problem. But as soon as I add the exchange server the problem starts again.

Within my email, I have almost 6 months of email and almost more than 200 contacts and more than 20 folders.

I think I have tried my best to give all pertinent informations.

Can anyone help me to get my outlook work with the work email.

Thankyou:)
 

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I fixed this by adding an entry to my hosts file.
Outlook could not resolve the hostname it was using for the exchange server.
If you ever notice, when setting up your Exchange profile, the server IP address or hostname that YOU supply will automatically be replaced by the hostname the exchange server communicates back.

If this hostname happens to be an internal hostname or otherwise unresovable by Outlook when you thereafter open Outlook for the first time, then you will receive this error.

In my case, the exchange server was communicating back an internal non-public hostname and so I added an entry for it to the windows\system32\drivers\etc\hosts file. Example:

192.168.11.14 exchange.intranet.mycompany.com
 

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