Appcrash in outlook 2007

Hi All

I have installed outllok 2007 (on W. Vista). Suddenly it does not work. Every time I get this message:

Outlook didnt close correctly last time.
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: OUTLOOK.EXE
Fault Module Version: 12.0.6316.5000
Fault Module Timestamp: 4833a470
Exception Code: c0000005
Exception Offset: 0003d2a1
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2058
Additional information about the problem:
LCID: 3082
Brand: Office12Crash
skulcid: 3082

It is supposed that it wasnt colsed correctly, but I have uninsatalled / installed 4 times all the office (with all updates included), but still does not work. In one of those I even deleted the folder "microsoft office" in the folder "program files". Since

I have been trying to solve this issue since one week ago, I am desesperate.

Does anybody can helpme please?

Advanced Thanx
ESanchez

If you run WERCON and then click "view problem history" on the left, can you see these Outlook.exe crashes?

If so, is there a minidump.mdmp file associated with any of them in the problem report? These are a memory dump summary of what caused Outlook to crash, and if you can upload one of those files here someone might be able to help.

First of all, thank you so much for your reply.

Second, yes, I can see all those "outlook.exe" crashes (49 to be precise).

In the problem report section, I cant see any thing like "minidump.mdmp"

Except for the info I put in my first message, I have only the following information


Extra information about the problem
LCID: 3082
Brand: Office12Crash
skulcid: 3082
Bucket ID: 847126933


Someone recommended me to uninstall the "google desk top". I did it and I unisntalled/installed the whole office. I realized that, as soon I started the outlook for the very first time after the installation, a window appeared saying that the outlook was not properly closed, and offering to start in a kind of safe mode. On the other hand, while the outlook is starting, it is possible to distinguish in the window that the account I added to the outlook it's still there. So taking into account both facts, I infer that some information is not being deleted while uninstallin/reinstalling the office. That's why the reinstallation is not solving the problem. I do suspect this is the path to solve the problem, but I have no idea how to do it.


What do you think?


Again, thank you
ESanchez

ESanchez said:

First of all, thank you so much for your reply.

Second, yes, I can see all those "outlook.exe" crashes (49 to be precise).

In the problem report section, I cant see any thing like "minidump.mdmp"

Except for the info I put in my first message, I have only the following information


Extra information about the problem
LCID: 3082
Brand: Office12Crash
skulcid: 3082
Bucket ID: 847126933


Someone recommended me to uninstall the "google desk top". I did it and I unisntalled/installed the whole office. I realized that, as soon I started the outlook for the very first time after the installation, a window appeared saying that the outlook was not properly closed, and offering to start in a kind of safe mode. On the other hand, while the outlook is starting, it is possible to distinguish in the window that the account I added to the outlook it's still there. So taking into account both facts, I infer that some information is not being deleted while uninstallin/reinstalling the office. That's why the reinstallation is not solving the problem. I do suspect this is the path to solve the problem, but I have no idea how to do it.


What do you think?


Again, thank you
ESanchez

Click to expand...

Hi,

This thread may help u

http://www.vistax64.com/microsoft-office/118896-outlook-2007-wont-open-vista-3.html#post996607

Hello again Delphin,

I have read all the info in the section of the forum you sent me and tried a) type outlook /clearviews in run and b) outlook /safe in run. None worked.

I found scanpst.exe but I cant find any pst or ost file to check them in the same folder “scanpst.exe” is. I also tried to find them throught the start menu. I found nothing. DO you think think this is the origin of the problem (not having such kind of files)?

The rest of the solutions in the forum, I think don’t apply to my problem.

Thanks
ESánchez

ESanchez said:

Hello again Delphin,

I have read all the info in the section of the forum you sent me and tried a) type outlook /clearviews in run and b) outlook /safe in run. None worked.

I found scanpst.exe but I cant find any pst or ost file to check them in the same folder “scanpst.exe” is. I also tried to find them throught the start menu. I found nothing. DO you think think this is the origin of the problem (not having such kind of files)?

The rest of the solutions in the forum, I think don’t apply to my problem.

Thanks
ESánchez

Click to expand...

Hi,

Ur pst & Ost files will be located in C:\Users\%ur login account name%\AppData\Local\Microsoft\Outlook.

If you set the system to generate a minidump every time an application crashes, subsequent analysis of that dump may allow someone to work out why the app is crashing.

I explained briefly how to enable minidump generation here:

http://www.vistax64.com/general-discussion/215249-rundll32-error-videos.html#post988414