what's the hangup?

T

TmacG

New Member
I have developed a seemingly impossible program:
On any application, when I save for the first time, or save as, the window opens to select where to save (documents, usually) but the cursor becomes a little white circle and if I click in the window, it says not responding at the top. The only recourse it to stop it either from task manager or repeatedly clicking the close icon.

Vista 64 Home Premium SP1 Intel Core duo E750, Nvidia Geforce 8800 4 gig ram.

Any help would be greatly appreciated!
ps:this is a new problem that just happened in the last few weeks

Thanks,
TODD M
 

My Computer

System One

The easiest way to sort this out may be to do a System Restore to a point before this happened, see tutorial: http://www.vistax64.com/tutorials/76905-system-restore-how.html

All updates installed after that date would have to be installed again, and any program installations made would disappear, but as the tutorial says, your personal files would not be affected.

If you prefer to troubleshoot to find another solution, beware that, as time goes by, you may find you have no system restore point old enough.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
I'm afraid that has already happened. I foolishly deleted sys restore points to reclaim some space. I guess there is always a complete reinstall, but I was hoping for some kind of fix as I'm not as savvy as some.
 

My Computer

System One

When facing these odd issues, it may be a good idea to first look for malware. Otherwise troubleshooting could go on for ever. Would suggest trying with SuperAntiSpyware. When installing, case you already have an antivirus program, do not enable real-time protection and do not integrate with Vista Security Center. Just have it as an on-demand scanner. Scan from Safe Mode.

Another simple thing to check, not that I think this is the case, is whether the folder you are trying to save to is write protected. Easiest is just to copy something and paste it into the folder.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
That "save" dialog is displayed by code inside the "common controls" DLL - comctl32.dll.

You might want to try:

- Running SFC /SCANNOW to check whether that system binary or others are perhaps damaged.

- Booting to safe mode and checking whether the same thing is evident there. If not, that suggests the problem is caused by something which only runs in normal mode (but not safe mode), and selective startup with MSCONFIG or "Autoruns" may help find the culprit.

- Uninstalling your anti-virus, anti-malware, and any non-default firewall utilities temporarily. There's a chance they're responsible.
 

My Computer

System One

Thanks for some useful help. Without people like you(s) willing to take the time, people like me who learn as I go just couldn't get anywhere.

A couple of things:
I have downloaded Super Antispyware and ran it (all of these in safe mode as well as not)
In safe mode I CAN save/as to my documents folder. One more thing that I never mentioned: if I open a new program on the desktop (anything... notepad, whatever) I could always save it with no hang - to the desktop.

PS I also tried SFC /SCANNOW in safe mode with no results.
I will now try the tedious task of using MSCONFIG and removing one item at a time to narrow it down. Any hints on just where to start?

Again, Thank you so much
 

My Computer

System One

If it only affects Office programs, it may be worth a try to repair the installation. Go to Control Panel - Programs - Programs and Features and single click on the Microsoft Office entry. Then choose change (above the list) and run a repair. You may loose any special settings you have made.

To test the selective startup with MSConfig (clean boot), read this.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
Some interesting things have happened. At first I thought it was Office programs and ran the repair option to no avail. But Now with the seemingly minimal things I have done Office programs completely open the save save/as menu and succeed on saving to documents. WordPerfect Quatro Pro does however not. In addition some of my graffic programs: PantShop Pro, which default the Pictures folder continue to hang.
I'm at my whits end as to what I DID and what I did not pro.

PS I also have Spybot Search and Destroy as well as Adaware, having run them in safe mode and in regular mode

Thanks,
TODD
 

My Computer

System One

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