ms Word not closing

I

ian

New Member
Word opens in Vista, picks up files and mouse, but it does not close until asked to after two error messages. Suggestions please
 

My Computer

System One

ian said:
Word opens in Vista, picks up files and mouse, but it does not close until asked to after two error messages. Suggestions please
Click to expand...

need more info.

try the attached file to see what is running and kill the word program.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    gateway/m6881
    CPU
    centrino core 2 duo 2.2ghz T7500
    Memory
    3GB
    Hard Drives
    500GB WD
    Mouse
    logitech
    Internet Speed
    fios 35MB not!!!!
app
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    gateway/m6881
    CPU
    centrino core 2 duo 2.2ghz T7500
    Memory
    3GB
    Hard Drives
    500GB WD
    Mouse
    logitech
    Internet Speed
    fios 35MB not!!!!
Thanks, but ran procexp.exe and no recognisable Word program listed in box which opened so could not "kill it"
Problem unsolved as Word still does not close with normal X at top right but only as an option after two error messages saying it has stopped working. Ian
 

My Computer

System One

ian said:
Thanks, but ran procexp.exe and no recognisable Word program listed in box which opened so could not "kill it"
Problem unsolved as Word still does not close with normal X at top right but only as an option after two error messages saying it has stopped working. Ian
Click to expand...

Is word part of Works or an office xxxx product?
What are some stats of your system?
Check event viewer to see what is causing the error.
Is the software OEM, store bought or kaza? ( reinstall if you have discs)
 

My Computer

System One

  • Manufacturer/Model
    gateway/m6881
    CPU
    centrino core 2 duo 2.2ghz T7500
    Memory
    3GB
    Hard Drives
    500GB WD
    Mouse
    logitech
    Internet Speed
    fios 35MB not!!!!
Re: ms Word not closing ( student office version)

This is what came up
WinWord.exe


12.0.6331.5000


48fa27b4


mso.dll


12.0.6320.5000


485ae817


c0000005


0003a9ed


678


01c9ad39047b7351
 

My Computer

System One

Re: ms Word not closing ( student office version)

ian said:
This is what came up
WinWord.exe


12.0.6331.5000


48fa27b4


mso.dll


12.0.6320.5000


485ae817


c0000005


0003a9ed


678


01c9ad39047b7351
Click to expand...

I'm sorry, I can't decifer.
anyone?
 

My Computer

System One

  • Manufacturer/Model
    gateway/m6881
    CPU
    centrino core 2 duo 2.2ghz T7500
    Memory
    3GB
    Hard Drives
    500GB WD
    Mouse
    logitech
    Internet Speed
    fios 35MB not!!!!
ian said:
Thanks, but ran procexp.exe and no recognisable Word program listed in box which opened so could not "kill it"
Problem unsolved as Word still does not close with normal X at top right but only as an option after two error messages saying it has stopped working. Ian
Click to expand...


Hi,

Type winword /safe in run and let the word open. Now try to close. Let me know the result
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics Card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Keyboard
    DELL
    Mouse
    Dell
    Internet Speed
    100 mbps(office lan)
Problem solved and Word closes again. I had a file sent in English from a Japanese language computer. It had intricate and hidden editorial comments which I made to show and then deleted, and then deleted the whole file. I don't know technically how but it solved the problem and Word now closes. Thanks everyone. Ian
 

My Computer

System One

delphin said:
ian said:
Thanks, but ran procexp.exe and no recognisable Word program listed in box which opened so could not "kill it"
Problem unsolved as Word still does not close with normal X at top right but only as an option after two error messages saying it has stopped working. Ian
Click to expand...


Hi,

Type winword /safe in run and let the word open. Now try to close. Let me know the result
Click to expand...

Hi
I have much the same problem . . . which started with the "mouse not highlighting text" problem in Word 2007. I eliminated all of the adds-ins in the registry as suggested in an earlier thread as that problem was fixed.

However Word 2007 has become unusable for me because: 1) The program will not close 2) You lose control - and it goes into an endless loop - the moment you try to do anything other than typing 3) For example 'Search & Replace' 4) Or Save and when you go back in you find all the documents that you could not save are there as "Recovered" but you still cannot SAVE any of them! and Word will not let you close the Recovered panel.

I have tried to System Restore to various dates in the past but the system (Vista Ultimate) will not allow that to happen. I have also reinstalled Office 2007 a couple of times.

If i run word as suggested above - "Run . . . winword /safe" it closes ok and i can search and replace. But when i go back to normal Word my problems are still there.

Is the solution to always run in winword /safe mode? I don't mind if that mode works the same as in the normal mode (?) as right now Word is unusable and i have to create all my word docs on my laptop.
 

My Computer

System One

bookinst said:
delphin said:
ian said:
Thanks, but ran procexp.exe and no recognisable Word program listed in box which opened so could not "kill it"
Problem unsolved as Word still does not close with normal X at top right but only as an option after two error messages saying it has stopped working. Ian
Click to expand...


Hi,

Type winword /safe in run and let the word open. Now try to close. Let me know the result
Click to expand...

Hi
I have much the same problem . . . which started with the "mouse not highlighting text" problem in Word 2007. I eliminated all of the adds-ins in the registry as suggested in an earlier thread as that problem was fixed.

However Word 2007 has become unusable for me because: 1) The program will not close 2) You lose control - and it goes into an endless loop - the moment you try to do anything other than typing 3) For example 'Search & Replace' 4) Or Save and when you go back in you find all the documents that you could not save are there as "Recovered" but you still cannot SAVE any of them! and Word will not let you close the Recovered panel.

I have tried to System Restore to various dates in the past but the system (Vista Ultimate) will not allow that to happen. I have also reinstalled Office 2007 a couple of times.

If i run word as suggested above - "Run . . . winword /safe" it closes ok and i can search and replace. But when i go back to normal Word my problems are still there.

Is the solution to always run in winword /safe mode? I don't mind if that mode works the same as in the normal mode (?) as right now Word is unusable and i have to create all my word docs on my laptop.
Click to expand...

Try installing sp1 for microsoft office. That will clear many problems.
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics Card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Keyboard
    DELL
    Mouse
    Dell
    Internet Speed
    100 mbps(office lan)
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