Hi all,

I'm new on this forum and I was wondering if someone else had previous issues on the subject or knows how to get around it.

I've been using Adobe suit collection CS3 and when I accidentally updated it I had a few issues with some of the programs. So I downloaded another Suit and tried to overwrite the old version with this new one. But it didn't install. So then I tried to uninstall The old Adobe suit from control panel but it would not happen. It would simply just bluff a loading mouse and then nothing would happen. Now I can not intall a new one and the old one is completely disfunctional. The message I get when I try to open a program is "The licensing subsystem has failed catastrophically. You must reinstall or call custumer support."

Anybody know anything about it, let me know.

Thanks

Windows Installer Cleanup Utility will remove it. Run it from the administrator account. Did you try a normal uninstall from the administrator account? Adobe requires it.

Cheers mate.

I know it aint that simple cs I would've sorted it. But lets hope someone knows.

Originally Posted by SCSIraidGURU

Windows Installer Cleanup Utility will remove it. Run it from the administrator account. Did you try a normal uninstall from the administrator account? Adobe requires it.

thanks,

Yer did that. But I'll try the windows installers cleanup utility.

You could do a repair install than remove it.

I don't recommend a registry cleaner for Vista. They can cause all sorts of issues. Try Windows Install Cleanup Utility first. If it has problems. Do a repair install to fix the uninstaller for CS3. Then, remove it.