Vista - Acronis True Image Home 2009 Unable to backup

My saga with Acromis True Image continues. I have successfully installed it on my fairly new Vista PC and found a way of creating and using a rescue disc by adjusting the bootup sequence of the drives. I now find that each time I try to do a backup to my Buffalo external HDD - reformatted to NTFS - I get the error message "Failed to execute the task - Error #1364 - A specified authentication package is unknown (0xFFF0)"

Acronis web support say I should edit the registry as a registry entry is missing in the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa. This surprised me as my PC is not on a network. This is covered in You may not be able to connect to a remote server, the Workstation service may stop, and you may receive an "Error 1364" error message in Windows Server 2003 or in Windows Small Business Server 2003

I have always kept well clear of the registry so am concerned at the warning - "Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk."

How serious is this risk and how do I back up the registry first please? I had hoped a re-installation would solve the issue as installing probably caised the problem?

My Buffalo HDD came with Memeo backup software, but I bought Acronis because it supposed to be the best, but I am on the verge of giving it up as so far nothing has been straightforward. But then using Memeo is stepping into the unkown!!

Review this link here - Registry - Backup and Restore.

I use acronis, but I use it in the most basic ways - as a basic backup of my internal hard drives and a cloning software so I'm not equipped to solve your problem here. Perhaps someone else can. You can also check out Acronis' forums - Acronis True Image Product Line - Wilders Security Forums

Good luck

Thanks for the links.

Yes, that's all I want to do, is to basic use of Acronis and I wonder if I will get there. I'm still not convinced that changing the registry is the answer and if it is whether it's safe to do so. Like to hear from someone who has done it.

Editing the registry is safe as long as you follow instructions and don't just go in deleting stuff you're not sure about. I've edited my registry plenty of times with success. Backup your registry and follow the instructions given by Acronis and you should have no problems.

Yes, sometimes registry errors do occur which does require a registry edit. You just need to know what you're looking for and that's where instructions come in.

Good luck

Thanks for your assurance!

I have now grasped the nettle, taken the bull by the horns and entered the unknown realm of the registry - carried out an edit as per the link below - and I can now create backups without a problem. Acronis is now back in my good books!!

Many thanks for your assistance.

You may not be able to connect to a remote server, the Workstation service may stop, and you may receive an "Error 1364" error message in Windows Server 2003 or in Windows Small Business Server 2003

Thanks! And I'm glad you got it working.

Good job.

Peace