Installation error (BSOD) of Adobe CS3 Suite on Vista Home Premium 64bit.

zen9081

New Member
I purchased a brand new Sony Viao AW31JZ/B with Windows Vista Home Premium 64bit.
I have been trying to instal Adobe CS3 on it for the past 20 hours, with no avail. In my first attempt, I failed to install the CS3 Suite. I had a blue screen error, after which I uninstalled the application, and then attempted reinstall again.
This time however, in the CS3 Suite, I deselected the Acrobat and the Adobe Cue Server options, keeping Photoshop, Illustrator and Indes. selected.
I succeeded. I even installed Flash 8, and all of it worked fine.
My Sony system had an Adobe PDF 9.1.0 pre-installed in it.
I "assumed" that it was not allowing me to instal Acrobat 8.0. Professional, which is part of the CS3 Suite, because Acrobat 9.1.0 was already installed.
So, I removed it. Then I downloaded the trial version of Acrobat 9.0 from the Adobe website and tried to install it.
I tried hopelessly for the next 5-6 hrs. Each time I got a Blue Screen (BSOD) error.
I called up Adobe and they recommended that I use the Windows Utility Cleanup, followed by the Adobe CS3 and CS4 registry cleaners.
I downloaded both, installed both and successfully ran both.
However, I am still unable to install it.
The problem has WORSENED now, because now, it does not allow me to install ANY ADOBE SOFTWARE. I do not get a Blue Screen, but when I run the Adobe CS3 Suite Installer (selecting the original options of Photoshop/ Illus/ Indesign) it only installs "Shared Components" and says that the rest of the installation failed.
I must also mention, that I tried to do a System Restore, to an earlier point in the day, when I had managed to instal the Adobe Softwares, but THAT TOO FAILED.
It did not allow me to do a System Restore either.
I am truly in a mess. Somebody with some experience of Vista Home Premium 64bit, on Sony AW31ZJ/B, please kindly help or shed some light on the issues.
The Blue Screen error, is described below -

Sony Viao: AW31ZJ/B

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF8000224B3B1
BCP3: FFFFFA60017FF7D8
BCP4: FFFFFA60017FF1B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini082809-01.dmp
C:\Users\Dips\AppData\Local\Temp\WER-102539-0.sysdata.xml
C:\Users\Dips\AppData\Local\Temp\WERB8D3.tmp.version.txt


Best,
Zen
 

My Computer

System One

  • Manufacturer/Model
    89583-OEM-7332157-00203
    CPU
    Intel® Core™2 Duo Processor T9600 2.8GHz
    Memory
    NVIDIA® GeForce® 9600M GT GPU, Total available graphics memory of Approx. 2280
    Graphics Card(s)
    NVidia GeForce9600M GT
    Sound Card
    Dolby Home Theatre®
    Monitor(s) Displays
    Full HD
    Screen Resolution
    1920 x 1080/ Screen Size: 18.4 inches
    Hard Drives
    Serial ATA-Toshiba MK5055GSX, 500 GB
    Keyboard
    Touch Pad & Numeric Keypad
    Mouse
    Integrated Wireless LAN YES Wireless LAN Range (m) max. 10
    Internet Speed
    Integrated Wireless LAN
    Other Info
    Software
    Solution Guide Me & My VAIO
    Audio VAIO Music Box, Windows Media Player 11, SonicStage Mastering Studio 2.5
    Video & TV Picture Motion Browser,VAIO Content Importer / Exporter, WinDVD BD 8 for VAIO, DivX Player & Converter,VAIO Movie Story,Adobe Premiere Elements 7
    Photo Picture Motion Browser, VAIO Movie Story, Adobe Photoshop Elements 7
    Home Network VAIO Media Plus
    CD-DVD Burni
Zen

Could you go into c:\windows\minidump, zip the dump file (*.dmp) and upload it to us to take a kook at. If you cant find it in minidump search for *.dmp


Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Ken , there are 20 dmp files. Since I did not know which one could help you, I've zipped them up and am uploading them for your reference. Please let me know if you can do anything abt it.

thanks, zen
 

Attachments

  • MiniDmps.zip
    469.9 KB · Views: 4

My Computer

System One

  • Manufacturer/Model
    89583-OEM-7332157-00203
    CPU
    Intel® Core™2 Duo Processor T9600 2.8GHz
    Memory
    NVIDIA® GeForce® 9600M GT GPU, Total available graphics memory of Approx. 2280
    Graphics Card(s)
    NVidia GeForce9600M GT
    Sound Card
    Dolby Home Theatre®
    Monitor(s) Displays
    Full HD
    Screen Resolution
    1920 x 1080/ Screen Size: 18.4 inches
    Hard Drives
    Serial ATA-Toshiba MK5055GSX, 500 GB
    Keyboard
    Touch Pad & Numeric Keypad
    Mouse
    Integrated Wireless LAN YES Wireless LAN Range (m) max. 10
    Internet Speed
    Integrated Wireless LAN
    Other Info
    Software
    Solution Guide Me & My VAIO
    Audio VAIO Music Box, Windows Media Player 11, SonicStage Mastering Studio 2.5
    Video & TV Picture Motion Browser,VAIO Content Importer / Exporter, WinDVD BD 8 for VAIO, DivX Player & Converter,VAIO Movie Story,Adobe Premiere Elements 7
    Photo Picture Motion Browser, VAIO Movie Story, Adobe Photoshop Elements 7
    Home Network VAIO Media Plus
    CD-DVD Burni
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