everything keeps crashing

M

mikey999

New Member
i think ive got a virus but not sure

msn keeps crashing when i click sign in
internet explorer wont open so now im using chrome
and now avg anti-virus isnt working properly, residet shield wont run and email scanner wont run and it wont scan my pc either,
could it be virus from a email as i get tonnes of spam but i always delete them.

any help appreciated??
 

My Computer

System One

mikey999 said:
i think ive got a virus but not sure

msn keeps crashing when i click sign in
internet explorer wont open so now im using chrome
and now avg anti-virus isnt working properly, residet shield wont run and email scanner wont run and it wont scan my pc either,
could it be virus from a email as i get tonnes of spam but i always delete them.

any help appreciated??
Click to expand...

Hi mikey999,
You need to provide more details about the problems that you currently have.[ We are not mind readers.]
Apart from AVG what other security progs are you running?[ Defender, Win. Firewall etc]
Are the programs all fully updated? [ including Windows.]
Did another Anti Virus program come pre installed on your computer? If so how did you remove it?
How often do you run scans with AVG?
etc. etc.

Initially I suggest you download the MS Windows® Malicious Software Removal Tool & run it.
Download details: Windows Malicious Software Removal Tool
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Hello mikey999,

It could be a virus, download and run these programs,

1. Malwarebytes.

Malwarebytes.org

2. CCleaner. (backup registry when prompted).

CCleaner - Home

Follow these tutorials.

System Files - SFC Command

Repair Install For Vista

This will ensure that there is no programs on your PC that should not be there, and will also ensure that your file system is clean and not corrupt in anyway.
If the problem is still there after this then at least we know the system is clean and can go from there.
As JMH mentioned, the more information you can give us the better.
Hope this helps, give it a go and post your results, good luck.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
it came with mcafee originally but when it ran out i uninstalled it via add/remove programs or whatever its called on vista

then i installed avg free as a dell techinician suggested it.
it usually scans every day at 8 pm otherwise sometimes it is about every other day.
everythin is automatically updated.
i will try those things them get back to you#
but internet loads the progrm then as soon as it pops up it closes.
msn when i click sign in it doesnt respond and i have to close it.
avg. resident shield and email scanner turned themselves off and i cant get them back on and it wont let me click on the scan button, it highlights as buttons do when you go to click on them but then nothing happens any way i go to scan it..
 

My Computer

System One

tried JMH suggestion but it crashed at 1000 somethin files.
will try two tutorials at weekend and am running a defender scan now and cc cleaner about to start
 

My Computer

System One

cc cleaner succeded but nothing bad there..still doesnt work.. doing those two tutorials will i loose any files/ programs that have been installed/ or internet favorites etc?? malwarebyte will not start either...so its up to the two tutorials.. ifs theres any more info you need ask as im sure theres plenty i havent mentioned

dell inspiron 1720
1.66ghz
2 mb ram
vista sp 1 ( so cc cleaner tells me)
added bluetooth reciever myself (works fine ) no problems there.
when it was new whole motherboard was replaced under warrenty. not under warrenty anymore

avg free 8.5
newest windows live messenger (msn)
and newest version of internet explorer
 

My Computer

System One

mikey,

Try running the programs from Safe Mode, it may work.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
mikey 999,
Re McAfee having been preinstalled on your computer. Often remnants of the program still remain after you have uninstalled it & can cause many glitches. It may be worth considering using The McAfee Removal Tool.

NOTE: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
Restart your computer after receiving the message CleanUp Successful.
Your McAfee product will not be fully removed until the system is restarted.

How to uninstall or reinstall supported McAfee consumer products using the McAfee Consumer Products Removal tool (MCPR.exe)
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
No you wont lose any files doing those two tutorials. All they will do is verify and repair your Vista files.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
well msn wrks now
internet works now--still going to stick with google chrom though,, quicker
just avg to sort out
at the weekend i will uninstall and re install
 
Last edited:

My Computer

System One

mikey999,
Good to note that things are improving.
Make sure you reboot the computer after you uninstall AVG.
[Note that all AVG user settings will be removed after the uninstallation, as well as the Virus Vault content and other items related to AVG installation and use.]
There is also an AVG Remover Tool available should you have problems.[To be used in case the AVG uninstallation / repair installation process has failed repeatedly.]
AVG Antivirus and Security Software - Tools download
Let us know how it goes.
Good luck.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
It's just to make sure everything is completely removed. You don't want extra junk in the registry, etc.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Keyboard
    Dell Quietkey
    Mouse
    Dell Optical
    Internet Speed
    10 MBPS
mikey999 said:
sorry, not ignoring you..thanks for the help..
i just hevent got round to it yet
Click to expand...


Mikey

when you come back to post could you fill in your system specs(lower left corner of your posts) so that we know what kind of hardware you have.

thanks

ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Are you running any unauthorized version of Microsoftware software on your PC?
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire M5800
    CPU
    Intel(R) Core (TM)2 Quad CPU Q8400 @ 2.66 GHz
    Motherboard
    Intel (R) 4 Series Chipset
    Memory
    4.00 GB
    Graphics Card(s)
    ATI Radeon HD 4650
    Sound Card
    Realtex High Defination Audio
    Monitor(s) Displays
    Dell E207WFP
    Screen Resolution
    1680 by1050 pixels
    Hard Drives
    ST3320418AS
    Case
    CPU
    Keyboard
    Microsoft
    Mouse
    Acer wireless
    Internet Speed
    1000 mbps
    Other Info
    IE 8

    Windows Media Player
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