Vista automatically overrides Software/Setup CD.

I have searched through the forum, looking to see if someone has already addressed this, but I have found nothing that has helped me.

I have a HP 3030. When I insert the CD that came with the all-in-one, I am prompted to auto run or search the files. (So far so good). So, I click on autorun and then click on install software. The software will ask how the equipment is connected to the computer, either directly or through a network. I click on directly, and then the software tries to detect the all-in-one/connection. This is where I have the problem. Once the install program tries to detect the all-in-one, Vista kicks in and overrides the install program. It installs drivers it sees fit to, and the install/setup program I was running ends up getting an error.

This is the error message I receive: "Please make sure the printer is connected to the computer and powered on. NOTE: After powering the printer on, it may a few moments for setup to detect the printer.".

No matter what I do, this is what happens everytime. I have gone into my settings and disabled the drivers, I have also changed it so it is supposed to prompt me as to how I want to install software/drivers. As well, I have uninstalled the printer.

The printer works with the drivers that Vista installs, but it does not provide all the options I need. The setup/install program on the cd does though. Ultimately, the printer is rendered useless as I cannot do what I need to do with it.

I am left where it will not allow me to install the software I need. Any suggestions on how I can stop Vista from overriding my setup/install?

When prompted to autorun or search for files, why don't you search for files and point to the CD?

It does autorun the CD. The setup is the CD's setup. As part of the setup program, it has to detect the printer, and this is where Vista kicks and overrides the setup/install. Then the CD's setup program receives an error.

Okay... the you can go to System -> Control Panel -> Device Manager. Select your device and go to driver. Update your driver from the CD.

By the way, what is the make and model number of your all-in-one printer?

The driver is not really my problem. The issue is, Vista will not let me install the software from the CD. It interrupts the setup program and provides an error message.

The all-in-one is a HP Laserjet 3030. The computer is a HP Pavilion p6144f PC running Windows Vista Home Premium SP1 64 bit. Maybe that helps?

NotImpressed said:

The driver is not really my problem. The issue is, Vista will not let me install the software from the CD. It interrupts the setup program and provides an error message.

The all-in-one is a HP Laserjet 3030. The computer is a HP Pavilion p6144f PC running Windows Vista Home Premium SP1 64 bit. Maybe that helps?

Click to expand...

You try installing in safe mode? compatibility mode?

Ken

zigzag3143 said:

You try installing in safe mode? compatibility mode?

Ken

Click to expand...

In Safe Mode, when I attempt to run the software installer, I get the following message: "The Windows Installer Service is not accessible in Safe Mode. Please try again when your computer is not in Safe Mode or you can use System Restore to return your machine to a previous good state." So, I can't try it in Safe Mode.

Forgive me, but how do I try compatibility mode?

I have never had this much trouble trying to install software!