Originally Posted by zigzag3143
Thank you, Ken. I do have Quick Time. Some customer service people at Adobe said CS-4 was not certified, but no other version of Photoshop would work at all, and since that is what I mainly work with and some senior tech at Adobe claimed CS-4 would definitely work with the system I went ahead and purchased the program.
The system crashed as I was looking at the event viewer. At the time I had only Word and Mozilla open. There was nothing listed under critical in the event viewer, under error it said: 41692 and the following number:
When I go to help it says: There is no additional information about this issue in the Error and Event Log Messages or Knowledge Base databases at this time. I have Restore DVD's from Gateway and have done that twice. I am a fairly inexperienced user, but willing to continue trouble shooting. Should I pursue the issue of fonts? I did install some, but just don't know which to uninstall. Otherwise, I have done very little customizing other than adding the Acer monitor. I'm even using the lousy printer that came free with the system to make sure there is no incompatibility.
Will try scf scan, but what is the cmd window? Advice much appreciated.