Paperport 12 and Vista 64

  1.    23 Sep 2009 #1
    Join Date : Sep 2009
    Posts : 2
    Vista Ultimate x64
    Local Time: 03:00

    Paperport 12 and Vista 64


    Nuance Paperport 12 and 64 bit Vista

    I have seen so many posts re Paperport that I feel I need to apologize for raising the subject again.

    I tried to get v11 to work until I was almost dead from fatigue. Nuance support made many suggestions (disable Data Execution Prevention for all but system files, close anti-virus and firewall, stop User Account Control etc) but DEP always closed the program and in the end I had to give up.

    Now we have version 12, which, Nuance specifically claims, works with Vista 64. So, in spite of previous experience, I gave it a try. And what happened? Well, much the same as before.

    The pattern of failure seems to follow neither rhyme nor reason. If I start it in certain ways which seem to be more like smoke and mirrors and Voodo than logic it may work one day but not the next. Currently I run it as administrator when, on startup, it cannot find the Paperport document folder structure on the network (every other program can) which I have to disconnect and restore.

    If only Paperport worked it would be a useful program. Nuance secures this program with its activation policy as though it is the crown jewels. But, instead, it is an infuriating waste of time. I am trying to do serious work here and cannot spend my time on useless fiddling.

    Has anyone got this program to work properly with V64?
      My System SpecsSystem Spec

  2.    08 Oct 2009 #2
    Join Date : Oct 2009
    Posts : 1
    Vista X64
    Local Time: 22:00


    Re: Paperport 12 and Vista 64

    I've tried paperport 12 with Vista X64, it sucks. I can't believe the people at Nuance get away with treating us (customers) the way they do. I called them, asked if it was compatible with Vista (they lied to me on Paperport 11 and said it was, til they couldn't fix it, then they admitted it). They told me Paperport 12 was compatible with 10 also. Well, guess what? NOT!!!!! They said to run a utility to check for corrupt files, all of them were corrupt in 12, but work just fine in 10. I'm sure they have a different viewer in 12, but its not compatible with what they used in 10, and its a pdf file!!!! It may be the other files they put in the folders for thumbnails, or data, not sure, but it craps out when I change to a different folder when it has images in it. If there are no images, its fine. As soon as I pick scan now, paperport 12 bombs out on a windows message that paperport has stopped working. The scanner software works just fine on same machine, and with other software too. Don't be fooled. It may work if its a new installation and you have no files to bring forward, but be forewarned, they don't care this time, won't care on the next update either, they must assume that people buy it for the first time and won't ever upgrade, or just worred about the new sale, leaving us hanging is not their problem.
      My System SpecsSystem Spec

  3.    16 Oct 2009 #3
    Join Date : Sep 2009
    Posts : 2
    Vista Ultimate x64
    Local Time: 03:00

      Thread Starter

    Re: Paperport 12 and Vista 64

    Hi Lewish

    Well, you certainly haven't minced your words. From what you say Paperport is not fit for purpose. I have seen similar views on this program before; it looks like there are a lot of very dissatisfied folks out there.

    I have recently come across an alternative document management application called Sohodox. I have tried an evaluation copy and found the email support people very helpful, but I felt that, at that stage, it was too buggy for me to buy. Another thing I wasn't keen on was that it uses the Microsoft Access database to file the scanned documents and has a limit of 100,000 docs. The Professional version uses MySQL but is too expensive for the home user. I believe the company (Itaz) is based in Mumbai.

    It may be worth keeping an eye on Sohodox because Itaz seems to be keen on bug fixing and publishes frequent new versions.
      My System SpecsSystem Spec

Paperport 12 and Vista 64

Similar Threads
Thread Forum
Paperport 11
Has anyone had problems trying to get Paperport 11 to work? I had no problem installing it, but when I click on the desktop icon or the program...
Vista General
Paperport 11 - How-to-guide
I have been trying to install Paperport 11 Professional (on VISTA Ultimate Professional X32 computer) and it loads but when I open the program up a...
Paperport 10
I have a new PC with Vista Home 32 bit. Will my paperport 10 that I ran on my Windows xp work with Vista? Paperport's web site doesn't really give...
Vista General
Vista with Paperport Scan Software and Xerox M20i
I can't get the Paperport Version 11 to work with my Xerox M20i scanner. I downloaded all the drivers etc. but it won't work. It does not work with...
Vista print fax & scan
RE: Samsung SCX 4725FN with Paperport 11 under Vista
I am having the same problem with my Epson scanner. At the end of the scan I receive a windows error saying the scanning engine has stopped and...
Vista account administration
Re: Vista, Samsung 4725fn and Paperport v11
Has any got the above setup working. I am unable to get Paperport v11 with my new Samsung SCX-4725FN and Vista to work. If you have this working...
Vista hardware & devices
RE: Samsung SCX 4725FN with Paperport 11 under Vista
I have just purchased a new Samsung SCX4725FN all in one unit. Printing works fine. However, when I try to scan with Paperport 11 the preview...
Vista print fax & scan

Our Sites
  • Ten Forums
  • Eight Forums
  • Seven Forums
  • Help Me Bake
  • Site Links
  • Contact Us
  • Privacy and Cookies
  • Old server
    About Us
    Windows Vista Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    Designer Media Ltd
    All times are GMT -5. The time now is 21:00.