I am seeking a solution to my NovaStor Professional software having ceased to run and back up my files. The software seemed to work normally after installation on my HP Pavilion Elite computer several months ago, but then about three months ago it ceased to work. Re-installation has not resolved the problem, and the steps the NovaStor tech has advised have either not provided the information needed to pinpoint the problem or not resolved the problem. My other programs that back up to the same external hard drive are working normally, and I am not experiencing any problem with the drive except for the NovaStor failure. There is plenty of space on the drive. The program accepts settings, but then fails to execute. I have had Norton Internet Security and Spyware Doctor installed all along. Thanks for suggestions about the source of the problem and a resolution.
My Computer
System One
-
- Manufacturer/Model
- HP Pavilion Elite m9500f
- CPU
- AMD Phenom 9750 Quad-Core
- Motherboard
- MSI Aspen
- Memory
- 4 x 2 GB
- Graphics Card(s)
- NVidea GeForce 9500 GS
- Sound Card
- Realtek
- Monitor(s) Displays
- ViewSonic 19" CRT
- Screen Resolution
- 1024 x 768
- Hard Drives
- Internal C: 685 GB D: 14 GB
External for Backup: Maxtor 80 GB
- PSU
- factory
- Case
- factory
- Cooling
- factory
- Keyboard
- Microsoft Ergonomic 4000
- Mouse
- Microsoft Laser Mouse 6000
- Internet Speed
- AT&T DSL second level
- Other Info
- MS Office Professional 2007, Mozilla Firefox, NovaBACKUP, Diskeeper, PC Tools Spyware Doctor, Norton Internet Security 2009, and Network Magic (second desktop and two notebooks). Connection to Internet via 2Wire combo device.