Solved Outlook: no author

3

3DPiper

New Member
I have hit a key or something in Outlook. Several folders only show size and date, no author/from/return/address.. I have tried everything I know, but can't get it back the way it was.. How do I fix this?

See attachments..

Thanks!

-Matthew
 

Attachments

  • Outlook_good.jpg
    Outlook_good.jpg
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  • outlook_problem.jpg
    outlook_problem.jpg
    31.9 KB · Views: 86

My Computer

System One

Hello Matthew & welcome to Vista Forums.
Which version of Outlook are you using?
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Hi Matthew,
It might be a good idea to run Office Outlook Diagnostics to see if that will help.
Go to Outlook Help menu, click Office Diagnostics, Continue, select the diagnostics you want to run, then click Run Diagnostics.
[Alternatively, you can launch Office Diagnostics from the Start menu. This is found at Start, All Programs, Microsoft Office, Microsoft Office Tools, Microsoft Office Diagnostics.]
Note. Running Office Diagnostics through Outlook 2007 is simple but can be a little time consuming. Depending on the hardware specifications, the number of Office applications installed on the machine, and other resources being used while running the test, it can take between ten to forty minutes to run. You run the tests for the Office installation as a whole, not just for the application from which Office Diagnostics is run.
Hope that helps.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
JMH,

Thank you for your suggestion.. However, the diagnostics found no errors..

I was messing with my trackball at the time and I think I clicked a button or something.. When I put it back down I saw that the folder was screwed up.. Now I notice several folders are the same way.. I can't see who sent me what, it is very aggravating...

Grrr...

-Matthew
 

My Computer

System One

Aha!! The hand that clicks the mouse is always the prime suspect.;)
Have you tried a System Restore to a date prior to this glitch happening?
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Will I lose all my info when I system restore (emails, working files, etc)?

I'm not exactly sure when this happened, I may have to system restore several times..

-Matthew
 

My Computer

System One

3DPiper said:
Will I lose all my info when I system restore (emails, working files, etc)?

I'm not exactly sure when this happened, I may have to system restore several times..

-Matthew
Click to expand...
Matthew ,
System restore points contain information about registry settings and other system information that Windows uses.
It shouldn't revert any of your non-system files like documents, email, music, etc. to a previous state.
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
Hmm.. I went back as far as it would go, but my Outlook folders are still messed up.. :(

Not sure what else to try..


Edit: Got it!

View/Arrange By/Custom/Reset Current View

Woot!

-Matthew
 
Last edited:

My Computer

System One

:D Well done Matthew.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
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