Vista - Problem with Roxio and HP 8180 Printer.

**Peppurr101** · 10-10-2009

Hello,
I'm going to throw this out to you guys because Roxio and HP have me all confused.
I just bought an HP All-in-One 8180 printer. It has a lightscribe CD/DVD drive and a card reader as well as an touchscreen control pane that allows it to work independently of the computer.
The printer is installed via ethernet cable to a netgear router and so is my Dell desktop.
I had Roxio Creator Premiere installed on the desktop as OEM software, but before the printer was installed, it hadn't been working since I re-installed Vista way back when. I never needed it, so I never bothered to fix it.

When I installed the printer, it came with a basic version of Roxio. From what I can gather, the install defaulted in favour of the OEM software that came with the computer. It did fix the issue I had with Roxio, however, which now works fine except....

The CD/DVD drive doesn't come up on the computer anywhere under 'my computer', and I am unable to get it to come up in Roxio in order to record to, or print a label on a CD. The computer and Roxio only see the drives on the desktop. I can use the basic lightscribe functions from the printer touchscreen, but can't do any designs and I have to burn the CD first on the desktop then change it to the printer to do the lightscribe thing.

Roxio says that I need an HP driver, and HP says that I probably can't do anything about it because I had the OEM software installed before I tried to load the basic version which came with the printer.
I would assume if I needed a lightscribe driver, the printer install would have taken care of it?

Anyway, I hope this makes sense. What do I do? Do I need the driver? Do I upgrade to Roxio 10? Is it because the printer is attached to the compter via router? It's fussy, I know, but one of the reasons I forked out the change for this printer was the lightscribe.
Highly recommend the HP for printing pictures by the way.. they are gorgeous!
Thanks in advance

**zigzag3143** · 10-10-2009

Quote: Originally Posted by Peppurr101

Hello,
I'm going to throw this out to you guys because Roxio and HP have me all confused.
I just bought an HP All-in-One 8180 printer. It has a lightscribe CD/DVD drive and a card reader as well as an touchscreen control pane that allows it to work independently of the computer.
The printer is installed via ethernet cable to a netgear router and so is my Dell desktop.
I had Roxio Creator Premiere installed on the desktop as OEM software, but before the printer was installed, it hadn't been working since I re-installed Vista way back when. I never needed it, so I never bothered to fix it.

When I installed the printer, it came with a basic version of Roxio. From what I can gather, the install defaulted in favour of the OEM software that came with the computer. It did fix the issue I had with Roxio, however, which now works fine except....

The CD/DVD drive doesn't come up on the computer anywhere under 'my computer', and I am unable to get it to come up in Roxio in order to record to, or print a label on a CD. The computer and Roxio only see the drives on the desktop. I can use the basic lightscribe functions from the printer touchscreen, but can't do any designs and I have to burn the CD first on the desktop then change it to the printer to do the lightscribe thing.

Roxio says that I need an HP driver, and HP says that I probably can't do anything about it because I had the OEM software installed before I tried to load the basic version which came with the printer.
I would assume if I needed a lightscribe driver, the printer install would have taken care of it?

Anyway, I hope this makes sense. What do I do? Do I need the driver? Do I upgrade to Roxio 10? Is it because the printer is attached to the compter via router? It's fussy, I know, but one of the reasons I forked out the change for this printer was the lightscribe. Highly recommend the HP for printing pictures by the way.. they are gorgeous!
Thanks in advance

Un-install the roxio driver and roll back the dvd driver.

Let us know if you need help

**Peppurr101** · 10-11-2009

Hi zigzag..
Not sure about how to do that.
The DVD drive is not listed in Device Manager..

PS.. I like your avatar!

10-10-2009	#1 (permalink)
Peppurr101 Vista Home Premium 32 bit now with SP2! 122 posts	Problem with Roxio and HP 8180 Printer. Hello, I'm going to throw this out to you guys because Roxio and HP have me all confused. I just bought an HP All-in-One 8180 printer. It has a lightscribe CD/DVD drive and a card reader as well as an touchscreen control pane that allows it to work independently of the computer. The printer is installed via ethernet cable to a netgear router and so is my Dell desktop. I had Roxio Creator Premiere installed on the desktop as OEM software, but before the printer was installed, it hadn't been working since I re-installed Vista way back when. I never needed it, so I never bothered to fix it. When I installed the printer, it came with a basic version of Roxio. From what I can gather, the install defaulted in favour of the OEM software that came with the computer. It did fix the issue I had with Roxio, however, which now works fine except.... The CD/DVD drive doesn't come up on the computer anywhere under 'my computer', and I am unable to get it to come up in Roxio in order to record to, or print a label on a CD. The computer and Roxio only see the drives on the desktop. I can use the basic lightscribe functions from the printer touchscreen, but can't do any designs and I have to burn the CD first on the desktop then change it to the printer to do the lightscribe thing. Roxio says that I need an HP driver, and HP says that I probably can't do anything about it because I had the OEM software installed before I tried to load the basic version which came with the printer. I would assume if I needed a lightscribe driver, the printer install would have taken care of it? Anyway, I hope this makes sense. What do I do? Do I need the driver? Do I upgrade to Roxio 10? Is it because the printer is attached to the compter via router? It's fussy, I know, but one of the reasons I forked out the change for this printer was the lightscribe. Highly recommend the HP for printing pictures by the way.. they are gorgeous! Thanks in advance
My System Specs

10-10-2009	#2 (permalink)
zigzag3143 Vista 32 win 7 7600 32 bit 2,283 posts	Re: Problem with Roxio and HP 8180 Printer. Quote: Originally Posted by Peppurr101 Hello, I'm going to throw this out to you guys because Roxio and HP have me all confused. I just bought an HP All-in-One 8180 printer. It has a lightscribe CD/DVD drive and a card reader as well as an touchscreen control pane that allows it to work independently of the computer. The printer is installed via ethernet cable to a netgear router and so is my Dell desktop. I had Roxio Creator Premiere installed on the desktop as OEM software, but before the printer was installed, it hadn't been working since I re-installed Vista way back when. I never needed it, so I never bothered to fix it. When I installed the printer, it came with a basic version of Roxio. From what I can gather, the install defaulted in favour of the OEM software that came with the computer. It did fix the issue I had with Roxio, however, which now works fine except.... The CD/DVD drive doesn't come up on the computer anywhere under 'my computer', and I am unable to get it to come up in Roxio in order to record to, or print a label on a CD. The computer and Roxio only see the drives on the desktop. I can use the basic lightscribe functions from the printer touchscreen, but can't do any designs and I have to burn the CD first on the desktop then change it to the printer to do the lightscribe thing. Roxio says that I need an HP driver, and HP says that I probably can't do anything about it because I had the OEM software installed before I tried to load the basic version which came with the printer. I would assume if I needed a lightscribe driver, the printer install would have taken care of it? Anyway, I hope this makes sense. What do I do? Do I need the driver? Do I upgrade to Roxio 10? Is it because the printer is attached to the compter via router? It's fussy, I know, but one of the reasons I forked out the change for this printer was the lightscribe. Highly recommend the HP for printing pictures by the way.. they are gorgeous! Thanks in advance Un-install the roxio driver and roll back the dvd driver. Let us know if you need help
My System Specs

10-11-2009	#3 (permalink)
Peppurr101 Vista Home Premium 32 bit now with SP2! 122 posts	Re: Problem with Roxio and HP 8180 Printer. Hi zigzag.. Not sure about how to do that. The DVD drive is not listed in Device Manager.. PS.. I like your avatar!
My System Specs

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