problems downloading updates

T

tasysam74

New Member
hi,

i'm having problems downloading these updates.. i keep getting the 646 error code

Security Update for the 2007 Microsoft Office System (KB951944)
The 2007 Microsoft Office Suite Service Pack 2 (SP2)

Installation status: Failed
Error details: Code 646


any ideas? thankyou
 

My Computer

System One

Two things come to my mind -- first, are you getting your updates from a reliable source, i.e. from Microsoft itself, and not from some 3rd party internet source. Second, is your MS Office closed while you are trying to do the downloads?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t (Gen. 1)
    CPU
    Intel(R) Core(TM)2 Duo Processor T9400 (2.53 GHz)
    Memory
    4GB DDR2 System Memory (2 Dimm)
    Graphics Card(s)
    512 MB NVIDIA GeForce 9600M GT
    Monitor(s) Displays
    15.4" diagonal WSXGA+ High-Definition HP BrightView Widescreen Display
    Screen Resolution
    1680 x 1050
    Hard Drives
    320GB 5400RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
    Keyboard
    built in - HP
    Mouse
    built in - Synaptics TouchPad V6.5 on PS/2 Port
    Internet Speed
    max
    Other Info
    ~ Intel Next-Gen Wireless-N Mini-card w/Bluetooth ~ Blu-Ray ROM DVD+/-R/RW ~ Integ. HDTV Hybrid Tuner ~ 12 Cell Battery ~ MS Office (Home Premium) 2007 ~
tasysam74 said:
hi thankyou for your answer. yes, it is from microsoft and what do you mean "closed"?
Click to expand...

By "closed" I mean all of the MS Office application is shut down, turned off, no open MS Office programs running, i.e. no open Word docs or Excel docs, etc. When you are doing any MS Office update, it is important that no MS Office application be open and running. That can lead to the possibility (probability) of errors with the download.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t (Gen. 1)
    CPU
    Intel(R) Core(TM)2 Duo Processor T9400 (2.53 GHz)
    Memory
    4GB DDR2 System Memory (2 Dimm)
    Graphics Card(s)
    512 MB NVIDIA GeForce 9600M GT
    Monitor(s) Displays
    15.4" diagonal WSXGA+ High-Definition HP BrightView Widescreen Display
    Screen Resolution
    1680 x 1050
    Hard Drives
    320GB 5400RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
    Keyboard
    built in - HP
    Mouse
    built in - Synaptics TouchPad V6.5 on PS/2 Port
    Internet Speed
    max
    Other Info
    ~ Intel Next-Gen Wireless-N Mini-card w/Bluetooth ~ Blu-Ray ROM DVD+/-R/RW ~ Integ. HDTV Hybrid Tuner ~ 12 Cell Battery ~ MS Office (Home Premium) 2007 ~
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