Hello bluzeboy, We need more information to better help you. Did your computer have a prior Anti Virus prog installed? Is so what was it & how did you remove it? What other Security progs are you using? [ firewall, antimalware etc] Were you experiencing any computer problems prior to trying to download AVG? [It is possible that your computer may be compromised.] Re AVG, did you use this link to download from?
Hi bluzeboy, Had you ever heard of Quickheal antivirus.. Quick heal provide remote support as well for example if your pc is infected with virus and you are running quick heal and not being able to get rid of the virus.. quick heal connects remotely to your pc and remote it for you.. try the free version and post your feedback http://www.quickheal.co.nz/download_trial.php?file=sptsnz4m.exe