Error Code 19

S

Sharronlea

New Member
Hi

I know this is probably an old question that has been answered a million times, but I need help.... :(
For the last few years I have ben a very happy XP user. I got my new computer and am now using Vista. I purchased my Notebook 1 week ago. I can tell you my experience with Vista has not been good.

I bought Microsoft Word and tried to install,.......hmm.....cd/dvd player DOES NOT WORK......... Error (code 19). Now I have spent many hours trying to find a fix....unsuccessfully :(.

Now I am finding that any so called fix that is available, is going to cost me. wow I spent a lot of money on a brand new Notebook, and Microsoft Office, etc, why then should I have to now pay for a fix that by rights on a new computer, should not be there in the first place.

Please help. Vista is starting to leave a bad taste in my mouth and I have only had it a week :(

Sharronlea :sa:
Frustrated
 

My Computer

System One

Sharronlea said:
Hi

I know this is probably an old question that has been answered a million times, but I need help.... :(
For the last few years I have ben a very happy XP user. I got my new computer and am now using Vista. I purchased my Notebook 1 week ago. I can tell you my experience with Vista has not been good.

I bought Microsoft Word and tried to install,.......hmm.....cd/dvd player DOES NOT WORK......... Error (code 19). Now I have spent many hours trying to find a fix....unsuccessfully :(.

Now I am finding that any so called fix that is available, is going to cost me. wow I spent a lot of money on a brand new Notebook, and Microsoft Office, etc, why then should I have to now pay for a fix that by rights on a new computer, should not be there in the first place.

Please help. Vista is starting to leave a bad taste in my mouth and I have only had it a week :(

Sharronlea :sa:
Frustrated
Click to expand...

Take it back to your retailer.
 

My Computer

System One

Hello Sharronlea,
Will the DVD/CD player work with any other type of DVD/CD ?. (music, film, game).
Also, can you go to your device manager and look there, to see if the device is listed, Right click, "Computer > Device Manager > DVD/CD-ROM drives", is there a yellow triangle ?.
Let us know the results, good luck.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Hi and thanks Theong, I was hoping that I would not have to take it back to the retailer, but I am getting close to agreeing with you.

Hi Stoney-Nutz, Yes I have looked in my device manager and the cd/dvd drive is detected and listed. And no it does not work for any type of cd/dvd or game. I have tried to update the driver, but message advises that the driver is up to date....
I have checked my Computer c:/ and the only lists : F:/ removable, Norton back up drive and how much free space I have

:( Still Frustrated
 

My Computer

System One

Oh and I have already tried the Microsoft Support site. Used the Fix program and it failed to fix the problem as well.

I used the Automatic fix, not game enough to try the manual fix yet
 

My Computer

System One

There is one more thing you can look at, if your up for it.
Look in the bios, to see if it is being picked up by the motherboard, if it's not, then it is a fault with the PC and will have to go back to the shop.
When booting up press Delete, or what ever your lappy tells you to do to "enter setup/Bios".
Look at the first page and it will list all devices present.
If it's not there, then its back to the shop for sure,although, it's looking that way anyway.
You should only accept a replacement, not a repair as the PC is not fit for purpose.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Hi - back.

I checked the Bios and the Dvd/cd hardware is detected.

Hmmm - now what? Do you have any other suggestions?

Still Hopeful

Sharronlea
 

My Computer

System One

I would have to say that the DVD/CD drive is faulty.
It's in the BIOS, it's in the Device Manager, so it should work.
There is one more thing you could try, go to Device Manager, go to the DVD/CD-ROM device and un-install it, you can do this in properties, reboot and try it.
This will re-install the drivers.
Give it a go, but if it doesn't work, then it's back to the shop with it.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
:D Hi Stoney

I FIXED IT :D

I finally gave in and instead of using the Microsoft Automatic Fix, I chose the manual fix.

It was as simple as following the instrutions and directions. All I had to do was to delete the Upper Filters!

Did this and now CD/DVD is working

Thank you for your advise and help.

I will be sure to use this site again.

Regards

Happy

Sharronlea :)
 

My Computer

System One

WOW!, good work. I'm glad you got it fixed. :party:
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Your very welcome, and thank you.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Keyboard
    Logitech G15
    Mouse
    Logitech G5
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
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