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Appcrash

  1. #1



    Newbie
    Join Date : Feb 2010
    Posts : 3
    Vista Home Premium 32bit
    Local Time: 04:53 AM

    Appcrash

    Hi

    I have tried downloading software for my new Samsung phone from both the disk and Samsungs website however keep getting the below error. Samsung advise it is a problem within my computer due to software being installed on other computers with no problem. Mcomputer is only 8 monthe old-Vista. Can anyone assist pls?

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: NPSGuide.exe
    Application Version: 1.0.0.1
    Application Timestamp: 49e67f1e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e03821
    Exception Code: c0150004
    Exception Offset: 00009eed
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 3081
    Additional Information 1: 9d13
    Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
    Additional Information 3: 9d13
    Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8


      My System SpecsSystem Spec

  2.   


  3. #2



    Banned
    Join Date : Jun 2009
    NY USA
    Posts : 2,456
    Vista 32 win 7 7600 32 bit
    Local Time: 02:53 PM
    micronesia au victoria 2

     

    Re: Appcrash

    Quote Originally Posted by nocknock View Post
    Hi

    I have tried downloading software for my new Samsung phone from both the disk and Samsungs website however keep getting the below error. Samsung advise it is a problem within my computer due to software being installed on other computers with no problem. Mcomputer is only 8 monthe old-Vista. Can anyone assist pls?

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: NPSGuide.exe
    Application Version: 1.0.0.1
    Application Timestamp: 49e67f1e
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.0.6002.18005
    Fault Module Timestamp: 49e03821
    Exception Code: c0150004
    Exception Offset: 00009eed
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 3081
    Additional Information 1: 9d13
    Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
    Additional Information 3: 9d13
    Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8

    Not quite sure if NPSguide.exe is on the phone r PC. but is the cause of this problem

      My System SpecsSystem Spec

  4. #3



    Newbie
    Join Date : Feb 2010
    Posts : 3
    Vista Home Premium 32bit
    Local Time: 04:53 AM


      Thread Starter

    Re: Appcrash

    Thank you

    NPSguide.exe is software that Samsung uses. It gets downloaded from Samsung website / disk onto computer

    http://www.samsung.com/au/consumer/mobile-phone/mobile-phone/smart-phone/GT-S8003KKEHUT/index.idx?pagetype=prd_detail&tab=support

      My System SpecsSystem Spec


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