I am at my wits end with this program. I recently bought two Ematic digital photo keychains as gifts. When I tried to load photos onto them, I immediately ran into a multitude of problems. When I had problems with those, I returned them and bought two Philips digital photo keychains that use the same software as the Ematic. I had the same problems with the Philips. These digital keychains come with the plug and play software built in. The software program included is DPFMate.exe. It has a USB cord but the computer reads it as a removable disk. I am not real computer savvy so I really need some help from someone who knows what is going on. I have talked to many tech supports and I get the same answer that it must be my computer because it doesn't make sense as to why the program isn't running as it is suppose to be compatible with Windows Vista. Here is what has happened so far.......
1) My computer recognizes the software but does not autoplay. When I go into My Computer and try to manually start the program DPFMate.exe, I immediately get a "Program has stopped working" message with the options to "Check online for a solution and then close program" or "Close program"....... both options ultimately lead to a closed program with no solution. Here are the details of the message:
Problem Event Name: APPCRASH
Application Name: DPFMate.exe
Application Version: 18.104.22.168
Application Timestamp: 49d17548
Fault Module Name: MFC42u.DLL
Fault Module Version: 6.6.8063.0
Fault Module Timestamp: 49e03765
Exception Code: c0000005
Exception Offset: 00010423
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
2) My computer does not recognize the software. It will still recognize that there is a "removable disk" aka the USB but when I try to open the disk from there I either get a message that asks me to format the disk (which ALWAYS fails since there is not really a disk there to be formatted) or I get an "E:/ Application not found" message.
So those are the things that happen with this thing and the other problems that I have had revolve around anything but helpful tech supports. I am assuming that the problem lies somewhere with my computer since I have used 4 different keychains amd two different brands or else I have some really crappy luck. But, no one has had any suggestions as to what I can do to get these to work. Just an, "I'm really sorry, you can try them in a different computer or take them back for a refund."
I don't have another computer and these would still make the perfect gift if I can get them to work. Also, after doing some research online, I have found that a lot of people were having problems with their antiviral programs reading the DPFMate.exe program as a Trojan or other virus and blocking it but I have Norton's and I have not been notified of any virus detections and do not see any detections in the history. So, I think that is everything so far. Please someone help before I throw my computer out in the rain!! Thanks!