Live TV crashing

Live TV works fine except when watching any king of sporting event. Whether it's an NBA game, NFL, college football, you name it, whenever a commercial comes on it freezes up and I have to restart. The window ' Windows Media Center has stopped working' appears. The details are:
Problem Event Name: APPCRASH
Application Name: EHShell.exe
Application Version: 6.1.1000.18273
Application Timestamp: 486c7eca
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: 40000015
Exception Offset: 00000000000aff56
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: bd95
Additional Information 2: acfd9f4d1a8d83019aadd0790a8957f4
Additional Information 3: 70a2
Additional Information 4: d64da0376a620fea078a1d9723115a5

Any suggestions...thanks!

Hello xmrdjx and welcome to the forums

Can you try this for me please?

SFC Scan:

1. Open the start menu
2. In the search box, type cmd
3. Right click on command prompt and select Run as administrator
4. In command prompt, type:

sfc /scannow

5. Let it run and let me know if it finds any Integrity Violations

Thanks,

Tom

Will do. It won't be for a few hours. I am away from that computer. It is a 25" HP Touchscreen. I will let you know.

I did that. It said there were corrupt files and to view in windows/logs/CBS folder. I found access denied. I tried as administrator...still denied. Watching a sports channel I hadn't watched before got the same freeze when they broke for a commercial:

Problem signature:
Problem Event Name: APPCRASH
Application Name: EHShell.exe
Application Version: 6.1.1000.18273
Application Timestamp: 486c7eca
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e0421d
Exception Code: 40000015
Exception Offset: 00000000000aff56
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: bd95
Additional Information 2: acfd9f4d1a8d83019aadd0790a8957f4
Additional Information 3: 70a2
Additional Information 4: d64da0376a620fea078a1d9723115a5c

Any other suggestions?

Can you do this for me please?

View Installed Programs

1. Open the start menu
2. In the search box, type appwiz.cpl and open it

And on this list you will (or should) see an entry called Microsoft .NET Framework, what is the version number next to it?

Tom

I know this is slightly repeating the SFC scan, but I want it to be run again, so that I can see a comparison between first and second runs, and to confirm whether files have actually been repaired, etc. etc.

Right, please run steps 1, 2A, 3 (about 15 minutes), 4, 5, and then Step 1 from the top yellow box, but only follow this last one if Integrity Violations were found. Please upload the new sfcdetails.txt from your Desktop. System Files - SFC Command

The bold bit will also produce a report for you, and *should* get around the Access Denied message.

Thanks!

Richard

It looks like there are two:

Microsoft .NET Framework 3.5 SP1 and Microsoft .NET Framework 4 Client Profile

I will also repeat the other instructions later today when I have a chance. Thanks

I got this result. These are the ones that said cannot repair. Sorry I couldn't see where to simply copy the sfc details file. This is a copy and paste of just the so called bad ones. They should look better recopied and pasted to notepad.


2010-11-24 23:18:11, Info CSI 000001b0 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-24 23:18:16, Info CSI 000001b2 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-24 23:18:16, Info CSI 000001b3 [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"

2010-11-24 23:21:12, Info CSI 00000252 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-24 23:21:15, Info CSI 00000256 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-24 23:21:15, Info CSI 00000257 [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"

2010-11-24 23:25:12, Info CSI 00000368 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-24 23:25:12, Info CSI 0000036a [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-24 23:25:12, Info CSI 0000036c [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-24 23:25:12, Info CSI 0000036d [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"
2010-11-24 23:25:12, Info CSI 0000036f [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-24 23:25:12, Info CSI 00000370 [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"


2010-11-25 12:07:49, Info CSI 000001b0 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-25 12:07:53, Info CSI 000001b2 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-25 12:07:53, Info CSI 000001b3 [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"


2010-11-25 12:14:02, Info CSI 00000368 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-25 12:14:02, Info CSI 0000036a [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-25 12:14:02, Info CSI 0000036c [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-25 12:14:02, Info CSI 0000036d [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"
2010-11-25 12:14:03, Info CSI 0000036f [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-11-25 12:14:03, Info CSI 00000370 [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"
2010-11-25 12:14:03, Info CSI 00000372 [SR] Repair complete
2010-11-25 12:14:03, Info CSI 00000373 [SR] Committing transaction
2010-11-25 12:14:03, Info CSI 00000377 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

xmrdjx said:

It looks like there are two:

Microsoft .NET Framework 3.5 SP1 and Microsoft .NET Framework 4 Client Profile

I will also repeat the other instructions later today when I have a chance. Thanks

Click to expand...

http://download.microsoft.com/downl...47-4cc8-bd3e-98a615c3aedb/dotNetFx35setup.exe

Can you download and install the .NET Framework 3.5 again please? I ask this because a lot of searches that I have done about your problem have been caused by a dodgy .NET Framework.

Tom

Well, I've watched the entire third quarter of the Cowboy-Saints with no stoppage! Thanks for your great support!!!!!

xmrdjx said:

Well, I've watched the entire third quarter of the Cowboy-Saints with no stoppage! Thanks for your great support!!!!!

Click to expand...

Just for future reference to people who may also be experiencing your problem, what did you do that fixed it?

Was it the SFC Scan?
Was it the .NET Framework installation?

Thanks, and I'm glad to hear that the problem has been solved

Tom